sfnyc
Junior Member
Posts โข 1,117
Likes โข 1,127
August 2017
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What's going with Swoon's Heliotrope??, by sfnyc on Nov 12, 2019 22:16:17 GMT 1, Anyone else been waiting nearly 3 months for their orders and not even receiving a response to their emails? Ordered from there before without any issues in past years - but now wondering if the site is abandoned? Weird for Swoon to scam people so there must be something more important going in her life that her non profit?
Anyone else been waiting nearly 3 months for their orders and not even receiving a response to their emails? Ordered from there before without any issues in past years - but now wondering if the site is abandoned? Weird for Swoon to scam people so there must be something more important going in her life that her non profit?
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kjg
Junior Member
Posts โข 4,348
Likes โข 6,313
December 2014
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What's going with Swoon's Heliotrope??, by kjg on Nov 12, 2019 22:27:04 GMT 1, I ordered a Michael Reeder. Got a pre-shipment message 9 days ago. Nothing since. I e-mailed them a few hours ago and got a prompt response from Emma. She promised me to locate my package as soon as possible.
I ordered a Michael Reeder. Got a pre-shipment message 9 days ago. Nothing since. I e-mailed them a few hours ago and got a prompt response from Emma. She promised me to locate my package as soon as possible.
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sfnyc
Junior Member
Posts โข 1,117
Likes โข 1,127
August 2017
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What's going with Swoon's Heliotrope??, by sfnyc on Nov 12, 2019 22:51:32 GMT 1, Ok you got an answer at least! How long ago was your order placed though, bc I didnt even get pre shipment infos. So I m gonna think positively that they're probably over stretched or something, I doubt any poor intention from them...
Ok you got an answer at least! How long ago was your order placed though, bc I didnt even get pre shipment infos. So I m gonna think positively that they're probably over stretched or something, I doubt any poor intention from them...
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kjg
Junior Member
Posts โข 4,348
Likes โข 6,313
December 2014
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What's going with Swoon's Heliotrope??, by kjg on Nov 12, 2019 23:05:27 GMT 1, I placed my order around the beginning of October.
I placed my order around the beginning of October.
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Poster Bob
Junior Member
Posts โข 5,872
Likes โข 5,483
Member is Online
September 2013
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What's going with Swoon's Heliotrope??, by Poster Bob on Nov 13, 2019 4:12:09 GMT 1, File a PayPal claim.
File a PayPal claim.
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mattlew
New Member
Posts โข 56
Likes โข 24
April 2009
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What's going with Swoon's Heliotrope??, by mattlew on Nov 13, 2019 22:33:56 GMT 1, I ordered the Reeder. Same thing, I received a tracking number about 9 days ago and it hasnt been scanned by the post office yet.
I was hoping the tracking would update before I went the route of filing a claim. Maybe filing a claim will get the ball rolling a little faster.
I assume they had already printed the prints since they had some released at the showing where people could pick them up in person, right?
Yet James Jean can sell 2000 prints and get them printed and out within the month. Its frustrating.
I ordered the Reeder. Same thing, I received a tracking number about 9 days ago and it hasnt been scanned by the post office yet.
I was hoping the tracking would update before I went the route of filing a claim. Maybe filing a claim will get the ball rolling a little faster.
I assume they had already printed the prints since they had some released at the showing where people could pick them up in person, right?
Yet James Jean can sell 2000 prints and get them printed and out within the month. Its frustrating.
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kwatis
New Member
Posts โข 978
Likes โข 698
April 2007
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What's going with Swoon's Heliotrope??, by kwatis on Nov 13, 2019 23:28:42 GMT 1, Keep in mind that receiving tracking more than likely means they had the label printed via in-house thermal printers linked to their point of sale service. It doesn't actually start the shipping process until the first scan with the service provider.
Keep in mind that receiving tracking more than likely means they had the label printed via in-house thermal printers linked to their point of sale service. It doesn't actually start the shipping process until the first scan with the service provider.
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kjg
Junior Member
Posts โข 4,348
Likes โข 6,313
December 2014
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What's going with Swoon's Heliotrope??, by kjg on Nov 13, 2019 23:50:43 GMT 1, All will be right. Be patient.
All will be right. Be patient.
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nobokov
Junior Member
Posts โข 4,939
Likes โข 6,885
February 2016
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What's going with Swoon's Heliotrope??, by nobokov on Nov 13, 2019 23:50:53 GMT 1, I think it's just the complicated process of shipping out the prints to the artists, having them sign it and mail it back to heliotrope, and then having heliotrope erase the signatures by hand and finally sending them out to the customers. Takes forever sometimes.
I think it's just the complicated process of shipping out the prints to the artists, having them sign it and mail it back to heliotrope, and then having heliotrope erase the signatures by hand and finally sending them out to the customers. Takes forever sometimes.
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kjg
Junior Member
Posts โข 4,348
Likes โข 6,313
December 2014
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What's going with Swoon's Heliotrope??, by kjg on Nov 14, 2019 12:53:48 GMT 1, I just got a status update. My package is at the International Distribution Center at JFK/Jamaica :-)
I just got a status update. My package is at the International Distribution Center at JFK/Jamaica :-)
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