Banksy™ Thrower Prints Set, Gross Domestic Product™, by Jimini Cricket on Mar 28, 2022 22:45:02 GMT 1,

Mar 28, 2022 21:32:28 GMT 1 Rabbitlegs said:

I can only apologise repeatedly for the emotions you have gone through.

I just want to clarify a few matters. We received hundreds of thousands of applications from all over the world. The amount was staggering.

Everyone; every single person who applied to win an item received the same e-mail you received. Many did go into spam, so that would be the only instance where people said it wasn't received.

Eventually, even when the winning checkout links were sent, these occasionally did go into some peoples' spam. We have had some instances of having no response from winners, despite e-mailing winners multiple times to check. Our indpeenant judge Adam Bloom had to select more answers in these cases. Many people even entered their own emails incorrectly, and they missed out on being able to purchase items. It was a unique shopping experience with a very slim chance to buy Banksy items at a very low price. We would love to have made hundreds of thousands of items available, but as it was expressly said at the time; we are a tiny studio, and each item was hand made. Demand enormously outstrips supply.

When you contacted us months later, we were swamped in processing the orders and your e-mail looked like one of our "unchecked" out orders. You even shared the same first name as a winner who had uncollected. We had a very unfortunate admin situation, however, as you were not the correct winner, you did not receive the automatic check out link. I am very sorry for the confusion and I am speaking with colleagues regarding what we can do to make up for this error.

We are struggling with the impact of Covid-19 so please have some patience. All correct winners have claimed items at this stage, but we are exploring the options we have.

Thanks,

Show quoted text

What did your emails to them look like?

Mar 28, 2022 21:32:28 GMT 1 Rabbitlegs said:

I can only apologise repeatedly for the emotions you have gone through.

I just want to clarify a few matters. We received hundreds of thousands of applications from all over the world. The amount was staggering.

Everyone; every single person who applied to win an item received the same e-mail you received. Many did go into spam, so that would be the only instance where people said it wasn't received.

Eventually, even when the winning checkout links were sent, these occasionally did go into some peoples' spam. We have had some instances of having no response from winners, despite e-mailing winners multiple times to check. Our indpeenant judge Adam Bloom had to select more answers in these cases. Many people even entered their own emails incorrectly, and they missed out on being able to purchase items. It was a unique shopping experience with a very slim chance to buy Banksy items at a very low price. We would love to have made hundreds of thousands of items available, but as it was expressly said at the time; we are a tiny studio, and each item was hand made. Demand enormously outstrips supply.

When you contacted us months later, we were swamped in processing the orders and your e-mail looked like one of our "unchecked" out orders. You even shared the same first name as a winner who had uncollected. We had a very unfortunate admin situation, however, as you were not the correct winner, you did not receive the automatic check out link. I am very sorry for the confusion and I am speaking with colleagues regarding what we can do to make up for this error.

We are struggling with the impact of Covid-19 so please have some patience. All correct winners have claimed items at this stage, but we are exploring the options we have.

Thanks,

Show quoted text

What did your emails to them look like?