and one last thing to add... a 70 cm long print (plus craft paper thickness and all) rolled inside a 8 cm diameter tube?
I consider myself lucky that there are "only" 3 small creases!

Best result would be a refund. As portfolio says you'll always remember the damage and be aware of it even when it's framed.

I had a Dan Baldwin print arrive with what I guess would be similar damage - the (ebay) seller had managed to get it into a tube that was too short, he'd compressed the edges when pushing the tube inserts in. I ended up with an offer for a full refund but took a part refund, kept the print and 'repaired' it myself.

De ionised water; a fine atomiser; good quality brown paper. Try it out on some dummy runs.
Worked a treat for me

thanks to Skitchy's recomendation I took my walls and frames book cover to Graham Bignall, a brilliant job and considerably less than £100 to get the creases out as it was wrapped round the book at POW for the show.

Graham would do it for that, possibly £80. Top restorer. Get framing done elsewhere.

Does it curl right back on itself? If so I would wait until it's relaxed enough before putting between boards

if you have the space, leave it in a room on a table or whatever you have maybe on the bed covered with some of that paper you mention and then just let it open up on its own.

After a few days you will see how much more time you might need before having to flatten yourself, and then I suggest to flatten gradually from the middle out to not warp the paper if the roll marks are almost like folds from being rolled to tight.

just my 0.2¢

ask Gary misterframeman how its done, im sure he has some experience flattening out prints

better you just send it to him, he truly is one of the best around from what i've seen.

The paper will almost always begin to open up on its own.

whos this graham bloke, i have 4 blek le rat his masters voicless they got damp and have rippled would he be able to fix this, and the back have a little bit of green on the back not happy about this would be brilliant to know if this could be fixed.
cheers calum

I have recently had a crease repaired by Graham Bignell. The crease was about 2-3 inches long in one corner which has almost disappeared. I would 95% successful unframed and in the frame you can't notice it at all. I am so pleased i followed the advice of others here about him, although i was seriously flapping about the process it went through. Graham charged me £80 and i would definitely use him again if needed.

What I forgot to add was: and a good quality steam iron.

Fine spray onto the back of the print over the area of the crease, apply the brown paper and then the iron. You need to practice this on something that's not too important to get your method worked out.

I've just fixed 4 of the recent Blek freebies that a mate picked up on the cheap from people that had damaged them after the queue/rain/no tubes debacle the other week. All 4 were creased where they had been rolled and flattened. Even considering that the paper wasn't the best quality, they turned out OK after about 10 to 15 minutes attention.

Worth a try

forgot to chime in with a little bit of more info about my stubborn prints ... after i took them out of the tubes i put them under heavy weight for a few months and still did absolutely nothing to help flatten them out, they would still curl up without any weight. i read about introducing them to a little bit of moisture, and so i moved the 2 stubborn prints to an unused room of the house and put a humidifier in the room as well. after a few days while under the weight with some humidity they started flattening out real well.

do at your own risk and keep away from your other prints but it definately helped flatten my 2 prints out in a couple weeks when a few months under heavy weight did absolutely nothing

i tried to flatten those 2 every way imaginable and nothing worked, at all. they were so rolled up that if i only weighed down the corners the middle of the print would lift a bit and i know it would have flattened out wavy if kept this way. i've tried weighing down the corners, flattening under ALOT of weight, and even in the bottom of the portfolio. i didn't put the humidifier right next to the prints just in the same room and also didn't keep the prints in the humidified room for weeks just 2 days or so and it helped immensely.

i read this on EB where if you introduce a little moisture to the prints it will help loosen and relax the paper so it would help with the flattening process, the 2 prints i did it 2 were very inexpensive prints and it worked out for the best.

i'll try to dig up the posts but i know one example the guy would spray a mist of water on foamcore then a sheet of tissue paper to soak up most of the actual water then put the print facing up ontop and flatten.

as stated previously try at your own risk but it has worked for me and a few others. only reason why moisture is bad for the prints is that it can cause waves if there's no even weight distribution ontop of it

Can anybody tell me how you end up with a different colour line all round your print when you remove it from the frame, and can this be removed ?

yes and when its been removed its left a discolouration around the border

I'm not sure about anyone else but I always seem to have trouble flattening prints which are printed on the somerset velvet cotton rag paper