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FAILED REPUTATION, by jboy on Aug 29, 2007 23:31:42 GMT 1, Does anyone think that the faile problems will take a grip on their reputation in anyway? I know i for one that i would think twice about buying from them again, especially if you are not guaranteed a print and then you end up losing money.
Absolute Joke.
Does anyone think that the faile problems will take a grip on their reputation in anyway? I know i for one that i would think twice about buying from them again, especially if you are not guaranteed a print and then you end up losing money.
Absolute Joke.
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FAILED REPUTATION, by rob123rob on Aug 29, 2007 23:35:26 GMT 1, After getting another email back from Faile, they have confirmed that they will be using the lottery system for the fall releases, so Im sure they're going to learn from this, and they feel bad. ....I feel bad too--refund hell!
After getting another email back from Faile, they have confirmed that they will be using the lottery system for the fall releases, so Im sure they're going to learn from this, and they feel bad. ....I feel bad too--refund hell!
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FAILED REPUTATION, by brainthedog on Aug 29, 2007 23:54:22 GMT 1, just out of curiousity, does anyone have any details on how the lottery system would work? any suggestions they should consider (in case they're reading?)
just out of curiousity, does anyone have any details on how the lottery system would work? any suggestions they should consider (in case they're reading?)
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becksaboo
New Member
Posts โข 639
Likes โข 1
March 2007
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FAILED REPUTATION, by becksaboo on Aug 30, 2007 0:12:10 GMT 1, i know it is a bit crap but to be fair to faile, no system they use will be foolproof as everyone seems to want a print and at least their site didn't crash and you can't fault them for communication- must be the newbie they took on!
with regards to the lottery system, maybe people will have to email in their interest and they put all names into a hat and then hey presto, a winner is pulled out of the hat, just like that. or maybe not.
i know it is a bit crap but to be fair to faile, no system they use will be foolproof as everyone seems to want a print and at least their site didn't crash and you can't fault them for communication- must be the newbie they took on!
with regards to the lottery system, maybe people will have to email in their interest and they put all names into a hat and then hey presto, a winner is pulled out of the hat, just like that. or maybe not.
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FAILED REPUTATION, by finsburyparkranger on Aug 30, 2007 0:16:41 GMT 1, i know it is a bit crap but to be fair to faile, no system they use will be foolproof as everyone seems to want a print and at least their site didn't crash and you can't fault them for communication- must be the newbie they took on! with regards to the lottery system, maybe people will have to email in their interest and they put all names into a hat and then hey presto, a winner is pulled out of the hat, just like that. or maybe not.
You know the best sytem was when ripper made a list of 30 on this forum for his crucipods and said put your name next to the edition number you want e.g.
1
2
3
Best system I've seen yet.
i know it is a bit crap but to be fair to faile, no system they use will be foolproof as everyone seems to want a print and at least their site didn't crash and you can't fault them for communication- must be the newbie they took on! with regards to the lottery system, maybe people will have to email in their interest and they put all names into a hat and then hey presto, a winner is pulled out of the hat, just like that. or maybe not. You know the best sytem was when ripper made a list of 30 on this forum for his crucipods and said put your name next to the edition number you want e.g. 1 2 3 Best system I've seen yet. |
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becksaboo
New Member
Posts โข 639
Likes โข 1
March 2007
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FAILED REPUTATION, by becksaboo on Aug 30, 2007 0:19:50 GMT 1, good in theory but how would that work? it'd have to go on their website and then the system would crash....back to square one.
good in theory but how would that work? it'd have to go on their website and then the system would crash....back to square one.
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FAILED REPUTATION, by carlito on Aug 30, 2007 0:31:50 GMT 1, Hey everyone,
So it seems there have been some big problems with refunds to our
international buyers. Can't tell you how bad we feel about this.
Gutted.
We had no idea that this would happen, it's never happened in the
past through the site and we just weren't aware of this being an
issue until now. We feel bad enough with each email coming in from
people who were really looking forward to the prints they thought
they had received and then found they were being refunded. But now to
hear that some people who were overseas are not being refunded fully
due to PayPal or their credit card companies keeping a transaction
fee for currency conversion, is just a huge problem.
I hope you all know how hard we work to try and resolve anyone who
has problems with the site or anything else that involves us. We
always try to get back to anyone that emails along with really
focussing on making intimate works from the studio. We worked really
hard on this print release and were excited to get the work out there
to everyone who was interested. So please understand how sorry we are
for the hassle everyone endured yesterday. We are simply overwhelmed
by this and sorry.
The site was just never designed for the traffic it received
yesterday. Yes, we were able to allow it to function to get the work
out there but our site wasn't built with any kind of regulating
system to stop making it available when PayPal determines something
is sold out. It is something we have to do manually. If you put
something in your cart or don't keep refreshing the site you won't
see that it has already sold out. We just have never had a problem
like yesterday until now.
This is why we are moving to the lottery system, you will be able to
put your name in the virtual hat and will only have to pay if you've
"won" the lottery. This will clearly be much better. We just couldn't
get that going for this release and frankly never thought we would be
having these problems.
So this is what we are going to do. We are planning to make a brand
new limited-edition print for all those who have been charged in this
way. This basically breaks down to everyone from outside the country
who received a refund from this print release. Sorry to our US
collectors, please don't be upset by this. You weren't charged in
this way, so please understand.
The print run will be editioned to the exact number of people who
fell in this category. It will be a new print made to reflect how
bummed we are that our faithful collectors had to go through this and
it will never be released again. We will pay for shipping. You may
have to give us a little time to get this all sorted, work on the new
piece, get it printed and shipped to everyone and there are quite a
few of you. But we are on it.
If you haven't received a refund at this point you are probably all
set and will be receiving the work you picked out. We will be
shipping in the next 2-3 weeks.
The work in the Fall will feature more Originals and some pieces on
Wood. It will all be via a lottery so you will have time to think
about what you are looking at and make more informed decisions and
will only pay if you've "won." Then that will probably be it for
awhile we will be focussing on new work for 2008 and really need to
spend some time on that.
Thank you again to everyone who showed up yesterday. Please accept
our humble apologies in this matter. We are really sorry for the
inconvenience and will do our best to make it up to you.
Our best,
Faile
Hey everyone,
So it seems there have been some big problems with refunds to our
international buyers. Can't tell you how bad we feel about this.
Gutted.
We had no idea that this would happen, it's never happened in the
past through the site and we just weren't aware of this being an
issue until now. We feel bad enough with each email coming in from
people who were really looking forward to the prints they thought
they had received and then found they were being refunded. But now to
hear that some people who were overseas are not being refunded fully
due to PayPal or their credit card companies keeping a transaction
fee for currency conversion, is just a huge problem.
I hope you all know how hard we work to try and resolve anyone who
has problems with the site or anything else that involves us. We
always try to get back to anyone that emails along with really
focussing on making intimate works from the studio. We worked really
hard on this print release and were excited to get the work out there
to everyone who was interested. So please understand how sorry we are
for the hassle everyone endured yesterday. We are simply overwhelmed
by this and sorry.
The site was just never designed for the traffic it received
yesterday. Yes, we were able to allow it to function to get the work
out there but our site wasn't built with any kind of regulating
system to stop making it available when PayPal determines something
is sold out. It is something we have to do manually. If you put
something in your cart or don't keep refreshing the site you won't
see that it has already sold out. We just have never had a problem
like yesterday until now.
This is why we are moving to the lottery system, you will be able to
put your name in the virtual hat and will only have to pay if you've
"won" the lottery. This will clearly be much better. We just couldn't
get that going for this release and frankly never thought we would be
having these problems.
So this is what we are going to do. We are planning to make a brand
new limited-edition print for all those who have been charged in this
way. This basically breaks down to everyone from outside the country
who received a refund from this print release. Sorry to our US
collectors, please don't be upset by this. You weren't charged in
this way, so please understand.
The print run will be editioned to the exact number of people who
fell in this category. It will be a new print made to reflect how
bummed we are that our faithful collectors had to go through this and
it will never be released again. We will pay for shipping. You may
have to give us a little time to get this all sorted, work on the new
piece, get it printed and shipped to everyone and there are quite a
few of you. But we are on it.
If you haven't received a refund at this point you are probably all
set and will be receiving the work you picked out. We will be
shipping in the next 2-3 weeks.
The work in the Fall will feature more Originals and some pieces on
Wood. It will all be via a lottery so you will have time to think
about what you are looking at and make more informed decisions and
will only pay if you've "won." Then that will probably be it for
awhile we will be focussing on new work for 2008 and really need to
spend some time on that.
Thank you again to everyone who showed up yesterday. Please accept
our humble apologies in this matter. We are really sorry for the
inconvenience and will do our best to make it up to you.
Our best,
Faile
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FAILED REPUTATION, by carlito on Aug 30, 2007 0:32:12 GMT 1, I think Faile's reputation as decent guys is assured
I think Faile's reputation as decent guys is assured
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becksaboo
New Member
Posts โข 639
Likes โข 1
March 2007
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FAILED REPUTATION, by becksaboo on Aug 30, 2007 0:38:39 GMT 1, can't be fairer than that.
can't be fairer than that.
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FAILED REPUTATION, by jboy on Aug 30, 2007 0:38:51 GMT 1, So this is what we are going to do. We are planning to make a brand new limited-edition print for all those who have been charged in this way. This basically breaks down to everyone from outside the country who received a refund from this print release. Sorry to our US collectors, please don't be upset by this. You weren't charged in this way, so please understand. The print run will be editioned to the exact number of people who fell in this category. It will be a new print made to reflect how bummed we are that our faithful collectors had to go through this and it will never be released again. We will pay for shipping. You may have to give us a little time to get this all sorted, work on the new piece, get it printed and shipped to everyone and there are quite a few of you. But we are on it.
This is amazing - well done faile.
How do you think this will work - will they assign a print to each person and then tell them??
So this is what we are going to do. We are planning to make a brand new limited-edition print for all those who have been charged in this way. This basically breaks down to everyone from outside the country who received a refund from this print release. Sorry to our US collectors, please don't be upset by this. You weren't charged in this way, so please understand. The print run will be editioned to the exact number of people who fell in this category. It will be a new print made to reflect how bummed we are that our faithful collectors had to go through this and it will never be released again. We will pay for shipping. You may have to give us a little time to get this all sorted, work on the new piece, get it printed and shipped to everyone and there are quite a few of you. But we are on it. This is amazing - well done faile. How do you think this will work - will they assign a print to each person and then tell them?? |
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FAILED REPUTATION, by absyrd on Aug 30, 2007 0:44:16 GMT 1, Only took one hour for your opinion to change. Their rep is what it is because of ish like this. Don't question it again! 
Only took one hour for your opinion to change. Their rep is what it is because of ish like this. Don't question it again! |
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becksaboo
New Member
Posts โข 639
Likes โข 1
March 2007
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FAILED REPUTATION, by becksaboo on Aug 30, 2007 0:47:54 GMT 1, Jboy that told you!!slap your wrist and call you bertie! ;D
(i'm sorry i've been down the pub!)
Jboy that told you!!slap your wrist and call you bertie! ;D
(i'm sorry i've been down the pub!)
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FAILED REPUTATION, by peggysue on Aug 30, 2007 0:49:47 GMT 1, This is how it will work: everyone except ungrateful JBOY gets a print! Lol.
This is how it will work: everyone except ungrateful JBOY gets a print! Lol.
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FAILED REPUTATION, by jboy on Aug 30, 2007 0:52:02 GMT 1, Only took one hour for your opinion to change. Their rep is what it is because of ish like this. Don't question it again!
Oh come on guys...
Don't tell me you were not pissed off until you read that.
Would banksy do that - no.
Respect as they have responded to the mess already.
Only took one hour for your opinion to change. Their rep is what it is because of ish like this. Don't question it again! Oh come on guys... Don't tell me you were not pissed off until you read that. Would banksy do that - no. Respect as they have responded to the mess already. |
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FAILED REPUTATION, by jboy on Aug 30, 2007 0:52:49 GMT 1, This is how it will work: everyone except ungrateful JBOY gets a print! Lol.
This is how it will work: everyone except ungrateful JBOY gets a print! Lol. |
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FAILED REPUTATION, by peggysue on Aug 30, 2007 0:57:15 GMT 1, You're lucky they're giving you an opportunity to buy directly from the artist. Don't look a gift horse in the mouth. Roll with the punches. If Laz was selling these, they would be double the price.
You're lucky they're giving you an opportunity to buy directly from the artist. Don't look a gift horse in the mouth. Roll with the punches. If Laz was selling these, they would be double the price.
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ctc2
New Member
Posts โข 277
Likes โข 86
March 2007
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FAILED REPUTATION, by ctc2 on Aug 30, 2007 3:09:36 GMT 1, Good PR move by them. As all of this took place in the U.S., they are legally responsible to everyone for refunds and not Pay Pal. Someone cannot just walk away under these circumstances as these terms were not disclosed to all the purchasers. Nice way to try and make it right. Pay Pal really is one of the best scams going.
Good PR move by them. As all of this took place in the U.S., they are legally responsible to everyone for refunds and not Pay Pal. Someone cannot just walk away under these circumstances as these terms were not disclosed to all the purchasers. Nice way to try and make it right. Pay Pal really is one of the best scams going.
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BK83
Junior Member
Posts โข 1,604
Likes โข 10
October 2006
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FAILED REPUTATION, by BK83 on Aug 30, 2007 5:02:29 GMT 1, Good PR move by them. As all of this took place in the U.S., they are legally responsible to everyone for refunds and not Pay Pal. Someone cannot just walk away under these circumstances as these terms were not disclosed to all the purchasers. Nice way to try and make it right. Pay Pal really is one of the best scams going.
I'll second that. Pay Pal's actions are absolutely reprehensible.
Good PR move by them. As all of this took place in the U.S., they are legally responsible to everyone for refunds and not Pay Pal. Someone cannot just walk away under these circumstances as these terms were not disclosed to all the purchasers. Nice way to try and make it right. Pay Pal really is one of the best scams going. I'll second that. Pay Pal's actions are absolutely reprehensible. |
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ร
gentรacardi
Junior Member
Posts โข 2,037
Likes โข 16
September 2006
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FAILED REPUTATION, by ร
gentรacardi on Aug 30, 2007 5:18:03 GMT 1, "It will be a new print made to reflect how bummed we are that our faithful collectors[/u] had to go through this..."
*cough*
We'll see how many of those end up on sale on eBay by those "faithful collectors"!
Nonetheless, I have so much newfound respect for the Faile gang. Top-notch considerate and responsible customer service!!
As for PayPal... if I ever get a chance to go to their headquarters, I'm smearing dog poo all over their big fancy sign!
"It will be a new print made to reflect how bummed we are that our faithful collectors[/u] had to go through this..." *cough* We'll see how many of those end up on sale on eBay by those "faithful collectors"! Nonetheless, I have so much newfound respect for the Faile gang. Top-notch considerate and responsible customer service!! As for PayPal... if I ever get a chance to go to their headquarters, I'm smearing dog poo all over their big fancy sign! |
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mp
New Member
Posts โข 253
Likes โข 39
November 2006
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FAILED REPUTATION, by mp on Aug 30, 2007 6:52:25 GMT 1, I have to say this is a top notch move by Faile. They do continue to impress. I agree with AB and hope that the people who are getting these prints are true collectors and won't flip them onto the bay.
Sadly, I am one of the US people that got a refund. I never thought I would say this before, but I wish Paypal had screwed me over.
I have to say this is a top notch move by Faile. They do continue to impress. I agree with AB and hope that the people who are getting these prints are true collectors and won't flip them onto the bay.
Sadly, I am one of the US people that got a refund. I never thought I would say this before, but I wish Paypal had screwed me over.
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rolyateel
New Member
Posts โข 600
Likes โข 9
October 2006
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FAILED REPUTATION, by rolyateel on Aug 30, 2007 8:01:13 GMT 1, This is how it will work: everyone except ungrateful JBOY gets a print! Lol.
don't worry jboy, there'll probably be a few on ebay....you can pay double the price on a buy-it-now, I'm sure you won't mind that though
This is how it will work: everyone except ungrateful JBOY gets a print! Lol. don't worry jboy, there'll probably be a few on ebay....you can pay double the price on a buy-it-now, I'm sure you won't mind that though |
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Curley
Junior Member
Posts โข 2,012
Likes โข 7
June 2006
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FAILED REPUTATION, by Curley on Aug 30, 2007 8:09:07 GMT 1, i really dont understand why people are getting so angry with FAILE they made this all perfectly clear in there mailouts before the sale and have done everything thing to make this as smooth as poossible and are now offering to make something especially for the people who lost money through PayPal, i cant see POW doing this.....what more do you want ?
i understand that not getting a print is upsetting but surely you had as much chance as everyone else. Now its a lottery and i think your chances of getting a print have dropped even further as twice as many people will put names in hats as tried to order on line..there is no guarantee they will go to fans and more chance they will be flipped as they are now harder to buy i only hope that banksy does not go this route as i prefer to slug it out on a crap website.
Chill out people its not the end of the world they are prints....albeit expensive ones and there will be another along in a moment 
i really dont understand why people are getting so angry with FAILE they made this all perfectly clear in there mailouts before the sale and have done everything thing to make this as smooth as poossible and are now offering to make something especially for the people who lost money through PayPal, i cant see POW doing this.....what more do you want ? i understand that not getting a print is upsetting but surely you had as much chance as everyone else. Now its a lottery and i think your chances of getting a print have dropped even further as twice as many people will put names in hats as tried to order on line..there is no guarantee they will go to fans and more chance they will be flipped as they are now harder to buy i only hope that banksy does not go this route as i prefer to slug it out on a crap website. Chill out people its not the end of the world they are prints....albeit expensive ones and there will be another along in a moment |
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Strange Al
Junior Member
Posts โข 1,289
Likes โข 59
October 2006
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FAILED REPUTATION, by Strange Al on Aug 30, 2007 8:39:29 GMT 1, i really dont understand why people are getting so angry with FAILE they made this all perfectly clear in there mailouts before the sale and have done everything thing to make this as smooth as poossible what more do you want ? i understand that not getting a print is upsetting but surely you had as much chance as everyone else. Now its a lottery and i think your chances of getting a print have dropped even further as twice as many people will put names in hats as tried to order on line..there is no guarantee they will go to fans and more chance they will be flipped as they are now harder to buy i only hope that banksy does not go this route as i prefer to slug it out on a crap website. Chill out people its not the end of the world they are prints....albeit expensive ones
Curley - I completely agree that the fact of missing out on a print isn't a big deal. With supply falling well short of demand a large number of people were always going to miss out. Such is the luck of the draw. As you say, they're only prints.
Though what people didn't reckon on is that they'd lose out on fairly large sums of money by paying for prints they are never going to receive, given the currency conversion, paypal and credit card fees. I'm sure you can understand that people weren't too thrilled to have paid between ยฃ20-ยฃ100 (possibly more) for nothing.
As I said yesterday, I have nothing but admiration for the customer service of the Faile guys and they've always proved themselves to be top of the class. Their offer of a special print to those International buyers who missed out and ended up paying fees is just amazing! I do feel for the US buyers who missed out and won't get this print, but they will not have suffered the degree of financial loss that some of the international buyers have.
As for the lottery system, it's definitely not an ideal solution. Quite aside from the logistics of organising this for Faile. Though I'm not sure it'll result in less genuine collectors getting the prints than the current system, as you suggest. I know a fair number of genuine collectors who'd love to buy prints, but don't have the time or inclination to spend hours sitting at a computer screen pressing F5. At least they will now have an chance at getting a print without the hassle. I truly hope that the new Faile prices will have dissuaded a lot of the out and out flippers. I really don't see there being much of a return for people given the recent faile prices of $600-$1,900, at least not in the short term. There have been plenty of Failes on Ebay in recent months which have gone unsold at or below these prices. Though I guess only time will tell.
i really dont understand why people are getting so angry with FAILE they made this all perfectly clear in there mailouts before the sale and have done everything thing to make this as smooth as poossible what more do you want ? i understand that not getting a print is upsetting but surely you had as much chance as everyone else. Now its a lottery and i think your chances of getting a print have dropped even further as twice as many people will put names in hats as tried to order on line..there is no guarantee they will go to fans and more chance they will be flipped as they are now harder to buy i only hope that banksy does not go this route as i prefer to slug it out on a crap website. Chill out people its not the end of the world they are prints....albeit expensive ones Curley - I completely agree that the fact of missing out on a print isn't a big deal. With supply falling well short of demand a large number of people were always going to miss out. Such is the luck of the draw. As you say, they're only prints. Though what people didn't reckon on is that they'd lose out on fairly large sums of money by paying for prints they are never going to receive, given the currency conversion, paypal and credit card fees. I'm sure you can understand that people weren't too thrilled to have paid between ยฃ20-ยฃ100 (possibly more) for nothing. As I said yesterday, I have nothing but admiration for the customer service of the Faile guys and they've always proved themselves to be top of the class. Their offer of a special print to those International buyers who missed out and ended up paying fees is just amazing! I do feel for the US buyers who missed out and won't get this print, but they will not have suffered the degree of financial loss that some of the international buyers have. As for the lottery system, it's definitely not an ideal solution. Quite aside from the logistics of organising this for Faile. Though I'm not sure it'll result in less genuine collectors getting the prints than the current system, as you suggest. I know a fair number of genuine collectors who'd love to buy prints, but don't have the time or inclination to spend hours sitting at a computer screen pressing F5. At least they will now have an chance at getting a print without the hassle. I truly hope that the new Faile prices will have dissuaded a lot of the out and out flippers. I really don't see there being much of a return for people given the recent faile prices of $600-$1,900, at least not in the short term. There have been plenty of Failes on Ebay in recent months which have gone unsold at or below these prices. Though I guess only time will tell. |
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Gentle Mental
Junior Member
Posts โข 2,806
Likes โข 851
May 2007
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FAILED REPUTATION, by Gentle Mental on Aug 30, 2007 8:42:12 GMT 1, I got screwed by paypal! YEAH! Wooohooooo! ;D
I got screwed by paypal! YEAH! Wooohooooo! ;D
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FAILED REPUTATION, by mcnuts on Aug 30, 2007 8:44:21 GMT 1, I'm not mad at Faile, its paypal who arer the @rseholes. i'm just not happy at paying 100GBP for a "lottery ticket" to buy an original. 
It doesnt seem fair that paypal should make money off of a refund. they are double dipping. 
I do think faile should keep a record of who they send the prints out to and if they see it on ebay right after it shows up ban the "faithful" collector.
I'm not mad at Faile, its paypal who arer the @rseholes. i'm just not happy at paying 100GBP for a "lottery ticket" to buy an original. It doesnt seem fair that paypal should make money off of a refund. they are double dipping. I do think faile should keep a record of who they send the prints out to and if they see it on ebay right after it shows up ban the "faithful" collector. |
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pezlow
Junior Member
Posts โข 5,388
Likes โข 254
January 2007
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FAILED REPUTATION, by pezlow on Aug 30, 2007 8:53:54 GMT 1, I can well understand people's frustration at all this but faile are honestly the best guys in the business.
You may remember a little while ago that I did a charity auction and Patrick at Faile was hugely supportive - not only in donating a piece but also in all the emails he sent and the genuine warmth he showed.
Faile really really look after their collectors - witness:
a) the free santa clause print they gave everyone with last year's holiday releases
b) what they did with the oversold stuff on the last release in March; and
c) this bonus print they are giving to people (at their expense) for the paypal fiasco.
I will hopefully (when it arrives) be able to post pics of something special they have done for me as a result of an order I placed a long time ago that went astray.
I totally believe Faile when they say they had no idea that paypal would screw people over on the currency conversion thing.
If any company should be blamed for this then it is paypal and their astonishing greed. Rather than complaining to Faile it is paypal that people should be directing their ire.
I can well understand people's frustration at all this but faile are honestly the best guys in the business.
You may remember a little while ago that I did a charity auction and Patrick at Faile was hugely supportive - not only in donating a piece but also in all the emails he sent and the genuine warmth he showed.
Faile really really look after their collectors - witness:
a) the free santa clause print they gave everyone with last year's holiday releases
b) what they did with the oversold stuff on the last release in March; and
c) this bonus print they are giving to people (at their expense) for the paypal fiasco.
I will hopefully (when it arrives) be able to post pics of something special they have done for me as a result of an order I placed a long time ago that went astray.
I totally believe Faile when they say they had no idea that paypal would screw people over on the currency conversion thing.
If any company should be blamed for this then it is paypal and their astonishing greed. Rather than complaining to Faile it is paypal that people should be directing their ire.
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sham69
New Member
Posts โข 451
Likes โข 1
March 2007
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FAILED REPUTATION, by sham69 on Aug 30, 2007 8:54:52 GMT 1, it's easy to spot the ones at the back giving it 'calm down dear, have another cup of tea' when they're obviously the ones who are not out of pocket.
Not getting the print isn't the problem, it's losing the cash that's the kick in the balls.
We're all grown ups and understood the limitations of the system and the likelyhood over overselling. What we didn't anticipate was the financial loss.
Like I said before it's cause and effect. Faile's incompetence, paypal's effect.
Can you sell things that you don't have? Can I buy things that don't exist?
Look out for my new site launching tomorrow, 50,000 Banksy originals, choose one or choose the lot. If you don't get one I'll refund your money. Although it may take up to 4-6 weeks for refunds to be processed. Please bear with us.
Oh, but I do think Faile have made the best of a bad job. Yes it was a dogs dinner, yes I'm ยฃ120 out of pocket, no I'm not happy. But the gesture is appreciated.
it's easy to spot the ones at the back giving it 'calm down dear, have another cup of tea' when they're obviously the ones who are not out of pocket.
Not getting the print isn't the problem, it's losing the cash that's the kick in the balls.
We're all grown ups and understood the limitations of the system and the likelyhood over overselling. What we didn't anticipate was the financial loss.
Like I said before it's cause and effect. Faile's incompetence, paypal's effect.
Can you sell things that you don't have? Can I buy things that don't exist?
Look out for my new site launching tomorrow, 50,000 Banksy originals, choose one or choose the lot. If you don't get one I'll refund your money. Although it may take up to 4-6 weeks for refunds to be processed. Please bear with us.
Oh, but I do think Faile have made the best of a bad job. Yes it was a dogs dinner, yes I'm ยฃ120 out of pocket, no I'm not happy. But the gesture is appreciated.
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pezlow
Junior Member
Posts โข 5,388
Likes โข 254
January 2007
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FAILED REPUTATION, by pezlow on Aug 30, 2007 8:58:47 GMT 1, Sham69 if you do not like the free print that faile are going to send you I am quite sure you will find no shortage of people on here who will take it off your hands for ยฃ120.
Sham69 if you do not like the free print that faile are going to send you I am quite sure you will find no shortage of people on here who will take it off your hands for ยฃ120.
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sham69
New Member
Posts โข 451
Likes โข 1
March 2007
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FAILED REPUTATION, by sham69 on Aug 30, 2007 9:09:08 GMT 1, Cheers Pezlow
That's what I like a win-win.
Cheers Pezlow
That's what I like a win-win.
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doughy
New Member
Posts โข 222
Likes โข 1
May 2007
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FAILED REPUTATION, by doughy on Aug 30, 2007 9:11:19 GMT 1, Some already on ebay, fekkers.
I lost out too.
Perhaps an idea for the guys at Faile is for this special launch for us overseas, and be bloody amazed you boo-boys that a "company" will do this for us, is to limit 1 per customer, number/signed to the receiver only, making it special to that one person. Possible?
So if they end up on ebay or elsewhere, it means diddly squat to the buyer, and the orignal person misses out big time on a personalised print. Perhaps part of the print can say "if you bought on ebay, the seller is a dipshit!" too. ;D
Much respect for the level of customer care we are geting from Faile, stop bloody whinging!
Me and the missus bought a new houselast year , and the level of service and finish quality is appalling! Trust me, you guys have got it good! 1yr later still not sorted.
If you want to rant at someone, split on the ebay buggers! 1 is in Newcastle I see.
Some already on ebay, fekkers.
I lost out too.
Perhaps an idea for the guys at Faile is for this special launch for us overseas, and be bloody amazed you boo-boys that a "company" will do this for us, is to limit 1 per customer, number/signed to the receiver only, making it special to that one person. Possible?
So if they end up on ebay or elsewhere, it means diddly squat to the buyer, and the orignal person misses out big time on a personalised print. Perhaps part of the print can say "if you bought on ebay, the seller is a dipshit!" too. ;D
Much respect for the level of customer care we are geting from Faile, stop bloody whinging!
Me and the missus bought a new houselast year , and the level of service and finish quality is appalling! Trust me, you guys have got it good! 1yr later still not sorted.
If you want to rant at someone, split on the ebay buggers! 1 is in Newcastle I see.
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