andimate
New Member
Posts โข 52
Likes โข 16
August 2009
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Who pays?, by andimate on May 10, 2010 5:41:51 GMT 1, Bought an item and it was broken when I opened the box.
Who should do all the running around?
Seller has gone quiet, so I've had no choice but to complain to Paypal. They want proof that I have returned the item to the seller, is this normal as the seller won't respond?
Any help would be great if anyone has had broken art delivered.
Cost me 150 quid off Ebay and the seller is also on here but I don't want to name names ..... yet.
Bought an item and it was broken when I opened the box.
Who should do all the running around?
Seller has gone quiet, so I've had no choice but to complain to Paypal. They want proof that I have returned the item to the seller, is this normal as the seller won't respond?
Any help would be great if anyone has had broken art delivered.
Cost me 150 quid off Ebay and the seller is also on here but I don't want to name names ..... yet.
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Martin DK
Junior Member
Posts โข 3,768
Likes โข 987
August 2008
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Who pays?, by Martin DK on May 10, 2010 7:18:57 GMT 1, Not much help from me, as I have a problem too, bought a print on ebay, arrived a bit damaged because of bad packing. Tube was ok, but the print was not protected inside and have been moving around which caused a lot of edge damage. I like the print, and the damage will frame out with a mount.
The seller stated that he would sent at cost, charged me the cost, when the print arrived, I noticed that he charged 5 times the actual amount. Normally I wont do anything, but since the print is also damaged, i just pisses me off. He didnt even write sender address on the tube.
The seller wont reply to me either.
Not much help from me, as I have a problem too, bought a print on ebay, arrived a bit damaged because of bad packing. Tube was ok, but the print was not protected inside and have been moving around which caused a lot of edge damage. I like the print, and the damage will frame out with a mount.
The seller stated that he would sent at cost, charged me the cost, when the print arrived, I noticed that he charged 5 times the actual amount. Normally I wont do anything, but since the print is also damaged, i just pisses me off. He didnt even write sender address on the tube.
The seller wont reply to me either.
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rsj
New Member
Posts โข 492
Likes โข 34
January 2010
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Who pays?, by rsj on May 10, 2010 7:29:24 GMT 1, If you purchased it with PayPal, you are well-protected with item damaged in transit. It has happened to me before (print damaged in tube) and PayPal forced the seller to refund.
Take some pictures. Open a dispute through PayPal (not through eBay). State your case clearly, and if seller is not cooperative, escalate it to PayPal claim. Return the item with a Signed For service (maybe insured enough for ยฃ150 just in case) as instructed.
If you purchased it with PayPal, you are well-protected with item damaged in transit. It has happened to me before (print damaged in tube) and PayPal forced the seller to refund.
Take some pictures. Open a dispute through PayPal (not through eBay). State your case clearly, and if seller is not cooperative, escalate it to PayPal claim. Return the item with a Signed For service (maybe insured enough for ยฃ150 just in case) as instructed.
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Sacked...
Full Member
Posts โข 7,978
Likes โข 1,338
October 2007
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Who pays?, by Sacked... on May 10, 2010 10:28:33 GMT 1, Paypal is the way to go Martin.
Paypal is the way to go Martin.
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Martin DK
Junior Member
Posts โข 3,768
Likes โข 987
August 2008
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Who pays?, by Martin DK on May 10, 2010 10:45:19 GMT 1, Paypal is the way to go Martin.
I know - just really like the print... and the price was good. Since the damage will frame out, I may just keep it.
Paypal is the way to go Martin. I know - just really like the print... and the price was good. Since the damage will frame out, I may just keep it.
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howies
New Member
Posts โข 936
Likes โข 507
July 2008
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Who pays?, by howies on May 10, 2010 15:00:24 GMT 1, the same happened to me with a DSTQ it was rippled from being rolled to tight, Paypal were happy to go in my favour but I had to send it back registered and insured which cost $35, I got it at a good price also. I ended up finding a paper conservation who fixed it for $70, I know it's not great as you want it perfect, but some times you don't know how many times these prints have been traded and sent around the world.
the same happened to me with a DSTQ it was rippled from being rolled to tight, Paypal were happy to go in my favour but I had to send it back registered and insured which cost $35, I got it at a good price also. I ended up finding a paper conservation who fixed it for $70, I know it's not great as you want it perfect, but some times you don't know how many times these prints have been traded and sent around the world.
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kronoopus
New Member
Posts โข 859
Likes โข 0
October 2006
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Who pays?, by kronoopus on May 10, 2010 15:31:57 GMT 1, You would have to send it back, and provide paypal with tracking. If you want the item you can try through paypal to have the seller give you some sort of a discount. Just a thought. Was it insured?
You would have to send it back, and provide paypal with tracking. If you want the item you can try through paypal to have the seller give you some sort of a discount. Just a thought. Was it insured?
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andimate
New Member
Posts โข 52
Likes โข 16
August 2009
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Who pays?, by andimate on May 10, 2010 18:29:48 GMT 1, Thanks for the advice, it was insured, from his end I presume.
So he should be able to claim, which is why I am surprised he went quiet.
Paypal are onto him, but I left it too late to ruin his 100% Ebay feedback
Thanks for the advice, it was insured, from his end I presume.
So he should be able to claim, which is why I am surprised he went quiet.
Paypal are onto him, but I left it too late to ruin his 100% Ebay feedback
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