Might be of interest / help to some
ambrosiabaptism
08:54:17 System
Arrick has joined this session!
08:54:17 System
Connected with Arrick
08:54:27 Arrick
Welcome to eBay Live Help, my name is Arrick. Can you give me a moment while I check your account details?
08:54:40 ambrosiabaptism
yep
08:55:27 Arrick
Thank you for waiting. I've checked your account details. After reviewing your pre-chat information, I noticed that you've concern regarding the removal of your listing without discussing with you first.
08:55:27 Arrick
Am I correct?
08:55:35 ambrosiabaptism
yes
08:55:47 Arrick
Please give me a couple of moments to review your listing.
08:58:22 Arrick
Thank you for waiting.
08:58:34 ambrosiabaptism
thats ok
08:59:22 Arrick
I have reviewed your listing and noticed that this item has been removed as you have used the brand names "Banksy Faile " in the title of your listing, however you are not selling their items.
09:00:52 Arrick
You might be aware that millions of listings are placed on eBay every second, it's almost impossible for us to reach each and every seller before taking an appropriate action on the listing.
09:00:54 ambrosiabaptism
I have used these ARTISTS names (I don't thing they would be happy that you call them brands!) because they are represented by the same Gallery as Xenz. I have had many successfull and happy sales using this
09:02:32 Arrick
I understand your point. But on eBay seller using the brand name, celebrity names, model names etc in the title are not allowed if they are not selling that item.
09:02:46 ambrosiabaptism
", it's almost impossible for us to reach each and every seller before taking an appropriate action on the listing." I don't think its impossible or polite to contact people you make your more money before you take any action ! and why wait 4 days to do so why not BEFORE I start ti list
?
09:03:28 ambrosiabaptism
I understand your point. But on eBay seller using the brand name, celebrity names, model names etc in the title are not allowed if they are not selling that item. - the nakes are used to highlight WHERE they work comes from
09:05:57 Arrick
I understand that you have used this names to point out that work comes from the same gallery as XENZ
09:06:37 Arrick
Per eBay rules, sellers are not allowed to use the irrelevant celebrity names in the title.
09:07:25 ambrosiabaptism
they are not used as celebrity names !! The item has a clear discription as to what they bid is bidding on.
09:09:48 Arrick
You have not used those names as a celebrity name, but the member who will be searching for โBanksy Faile โ item will also get your item in the search result although you are not selling this. This will result into search manipulation.
09:11:21 ambrosiabaptism
If this is so is it not reasonable to assume that people searching for these artists might be interested in their peers?
09:11:28 Arrick
I suggest you to relist this item after removing the word "Banksy Faile" from the title.
09:13:10 ambrosiabaptism
I would greatly appreciate it if you could re-instate my existing auction from where you removed it and remove the word"banksy Faile"
09:13:43 Arrick
If you want to provide more information to your buyer that they are represented by the same gallery as Xenz, then you can mention it in the description and not in the title.
09:14:30 Arrick
You can relist this item from the Unsold Section of your My Messages after amending the title.
09:14:39 ambrosiabaptism
OK I will do this. Can you reciprocate by re-instating my auction?
09:14:53 Arrick
So that you will not have to create the listing from the scratch.
09:15:45 ambrosiabaptism
OK I will do this. Can you reciprocate by re-instating my auction?
09:16:33 Arrick
I will not be able to reinstate your listing from my end. However, you can relist it from the Unsold Section of your My eBay.
09:17:46 ambrosiabaptism
Why not? If I have to re list will I get my money back for my last listing and will I get a free listing? Will you also notify my previous customers that this item is available
09:17:53 Arrick
Once you try to relist this item, a tutorial will pop up and you need to go through the tutorial, which will provide you more information about selling. It will take few minutes only.
09:18:23 Arrick
Once you finish the tutorial, you will be able to relist the item.
09:18:53 Arrick
We have already credited the fees for the removed listing back to your account.
09:19:06 Arrick
You can check the account status page for the same.
09:19:28 ambrosiabaptism
Will I get free listing when I relist?
09:20:13 Arrick
Let me check regarding the free listing.
09:20:34 ambrosiabaptism
thank you
09:22:18 Arrick
Thank you for waiting.
09:22:26 ambrosiabaptism
Just as a point of interest where do I stand on how I would list the sale of a piece of paper that has Faile and or Banksy written on it?
09:23:28 Arrick
I am afraid to say that when you relist the item, you will be charged for the listing.
09:24:26 Arrick
You can mention those names(Bansksy and Faile) in the description of your listing and not in the title.
09:24:38 Arrick
*Banksy
09:25:52 ambrosiabaptism
Can I make a point that that is taken forward to development / complains - you should really do this befoer the listing goes live and NOT 4 days into the auction. I could really damage someones sales
09:26:36 ambrosiabaptism
You can mention those names(Bansksy and Faile) in the description of your listing and not in the title. IS this regards my listing or sell a piece of paper with these names written on?
09:27:08 Arrick
This is in regard to your listing.
09:27:25 ambrosiabaptism
and regards the paper?
09:28:33 Arrick
Then also, you have to mention it in the description.
09:28:44 ambrosiabaptism
can you tell me why?
09:29:18 Arrick
Let me explain you on this.
09:29:31 ambrosiabaptism
thank you
09:31:03 Arrick
You want to sell a Piece of Paper with the names Banksy and Faile written on it.
09:31:10 ambrosiabaptism
yes
09:33:33 Arrick
So you need to mention those names in the description because only their name is mention on the paper and you are not selling their work, when you create a listing for it.
09:33:58 Arrick
That's why we suggest to not to use the names in the title.
09:34:40 ambrosiabaptism
So you need to mention those names in the description because only their name is mention on the paper and you are not selling their work, when you create a listing for it. - Yes
09:34:55 ambrosiabaptism
That's why we suggest to not to use the names in the title. - I am not sure what you are saying here?
09:37:18 Arrick
I mean that not to use the names like banksy and Faile in the title, when you create a listing for a piece of paper with the names Banksy and Faile written on it.
09:38:04 ambrosiabaptism
why not? and if not how do I sell the item?
09:39:33 Arrick
Because, you want to create a listing for a piece of paper and not selling the work created by the artist 'Banksy and Faile'. As the member searching for "Banksy and Faile" item will also get your item in the search.
09:40:02 Arrick
So, this will result in search manipulation as you are not actually selling their work.
09:40:18 ambrosiabaptism
Yes but I'm seel and item that is of interest to Banksy fans
09:41:40 ambrosiabaptism
So, this will result in search manipulation as you are not actually selling their work. - if this is true then how come there are THOUSANDS of listings for work claims to be Banksy's but are in fact cheap reproductions / Rip-offs / fakes / fraudulent.
09:44:28 Arrick
Our specialized team is working on the site and will take an appropriate action on all those listing after thorough investigation. There are millions of lisiting placed on the site every minute and sometimes it is impossible to check every listing in a timely manner. That's why there are some breaching listing active on the site and an appropriate action will be taken on them as soon as they will be made aware of it.
09:44:38 Arrick
Also, I would suggest you to report any such items to us using the "Report this item" link of the item page. Please rest assured that the same rules are applied to all members.
09:46:48 ambrosiabaptism
I find this hard to believe as they have been on eBay for YEARS. you only have to type Banksy and your specialised team can 'cull' 2- 3 thousand listings today.
09:48:48 Arrick
Please understand that our specialized team is working on the site. Once we take an appropriate action on the breaching listing, Another millions of listing are placed on the site. You will see the change on the site and will noticed that there is a decrease in the number of breaching items.
09:49:05 ambrosiabaptism
If I re-list my item and include in the sale a banksy post card and list it as Xenz + Banksy - Do you not think that this is more misleading than my original listing?
09:49:51 ambrosiabaptism
The post card is produced by Banksy's gallery / printers
09:52:03 Arrick
No, then also it will not be allowed.
09:53:23 ambrosiabaptism
I can't say I can't list a postcard of banksys work produced by Pictures on Walls - who produce and certify Banksy's work - so not please explicitly explain why?
09:53:34 ambrosiabaptism
that should be you can't
09:56:48 Arrick
If you want to give the Banksy post card in the listing, then you need to use the name in the description, as the primary item you are selling is not of Bansky and it is of Xenz.
09:58:59 ambrosiabaptism
who says the primary item is not Banksy? I might want to sell the Banksy as the primary item. Surely this a subjective matter in which eBay can have no involvement until a buyer is unhappy with the description. Note the description and NOT the list title
10:00:48 Arrick
May I know what actually you want to sell in your listing after creating this title "Xenz + Banksy" for your listing?
10:01:22 ambrosiabaptism
A banksy postcard and a xenz print
10:02:28 Arrick
Which is the primary item in the listing "A banksy postcard or a Xenz print"?
10:03:04 ambrosiabaptism
the banksy psotcard
10:04:33 Arrick
Thanks for confirming this. If you want to sell the banksy post card in your listing, then don't use the word Xenz print in the title.
10:04:47 ambrosiabaptism
why not ?
10:05:17 ambrosiabaptism
I am sell a 'lot' (a collection of art items)
10:06:13 Arrick
If you are selling the item in lots then only you can use both the names in the title.
10:07:00 ambrosiabaptism
so are you saying I can use both names in my listing?
10:07:28 Arrick
Yes, you can use both name in the title, if you are selling the item in lots.
10:08:32 ambrosiabaptism
OK thank you - Now wat if I am selling a piece of art that I think might be a banksy - regards the piece of paper?
10:13:23 Arrick
I do understand your point regarding the piece of paper. But as you think that it might be a banksy and not sure of it, then don't list this item.
10:14:08 Arrick
Generally, eBay dont allow the sale of piece of paper with the celebrity names mention on it.
10:14:39 ambrosiabaptism
but I want to sell it and there might be someone who wants it - stranger things have happened!
10:15:00 ambrosiabaptism
back to my listing can use the following list title
10:15:05 ambrosiabaptism
Xenz โ Represented by POW as is Banksy and was Faile
10:16:58 Arrick
Peter, you can create a title like this "Xenz Spring" as this is the primary item and you can this phrase "Represented by POW as is Banksy and was Faile" in the description of your listing.
10:17:13 Arrick
*use this phrase
10:17:41 ambrosiabaptism
- OK
10:18:33 Arrick
I appreciate your understanding and your co-operation.
10:18:47 Arrick
Peter, please let me know if you have any other question.
10:20:26 ambrosiabaptism
Thank you for your help. It has been interesting I can understand ebay wantting to protect users and that is only right but pulling lists that clear state what the bidder will 'win' is wrong especially on us a subjective point. Please can I ask that this discussion is rasied with customer complains.
10:20:36 ambrosiabaptism
Have a good day Best wishes
10:23:03 Arrick
I do understand your point that the listing clearly states what they will win in the listing. But this breach is in regards of search manipulation, where the buyer will not get the item they are looking for on the search pages. I understand that it was an unintentional mistake from your side. But eBay has created this policy as there are many sellers on eBay who use this type of tricks to breach policy.
10:23:28 Arrick
I will escalate your suggestion to our superiors.
10:23:48 ambrosiabaptism
Thank you
10:23:55 ambrosiabaptism
Bye Bye
10:23:56 Arrick
You are welcome.
10:23:56 Arrick
Before I let you go, is there anything else I can assist you with?
10:24:13 ambrosiabaptism
No
10:24:15 ambrosiabaptism
Bye
10:24:18 Arrick
Thank you for using eBay, I hope you have a good day.
- OK
