alex2ace
New Member
Posts โข 65
Likes โข 1
December 2008
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Ebay + Paypal problems advice please? 38 Pigtails, by alex2ace on Mar 1, 2011 20:23:05 GMT 1, Hi all
I have been having trouble with the sale of my NW 38Pigtails print on Ebay.
I sold the print at the end of last year to somone in the USA (I have all their contact details) through Royal Mail tracking service and they paid through paypal.
I couldnt find the COA for the piece so I did not list as having one. The buyer messaged me through ebay requesting the COA and I explained to him that I hadnt been able to find it and I was away travelling for a couple months but would have another look when I got back to the UK. I also explained the print was registered to me with BRP and he could check authenticy that way. Supposedly BRP never responded to him. I ended up extending my travels (backpacking around Asia - not that easy to check emails) and to be honest sort of forgot about it.
He then requested a chargeback through his credit card company and as I was away didnt check in time to appeal.
I am now left without my print or any money!
I have contacted paypal and they say the best they could do was email him to ask to return the print (all i really want at this stage) as I had not responded to their email in time. In the email they sent to him which they CC'd me in they actually used the phrase out of goodwill-surely this is my right!? His last email to me said ebay and paypal has closed the case therefore so has he, he is refusing to send it back.
So I am wondering if any one had any similar experiences and could give some advice on dealing with paypal?
Or if not small claims court in the US as it seems like that is my only other option.
Thanks
Hi all
I have been having trouble with the sale of my NW 38Pigtails print on Ebay.
I sold the print at the end of last year to somone in the USA (I have all their contact details) through Royal Mail tracking service and they paid through paypal.
I couldnt find the COA for the piece so I did not list as having one. The buyer messaged me through ebay requesting the COA and I explained to him that I hadnt been able to find it and I was away travelling for a couple months but would have another look when I got back to the UK. I also explained the print was registered to me with BRP and he could check authenticy that way. Supposedly BRP never responded to him. I ended up extending my travels (backpacking around Asia - not that easy to check emails) and to be honest sort of forgot about it.
He then requested a chargeback through his credit card company and as I was away didnt check in time to appeal.
I am now left without my print or any money!
I have contacted paypal and they say the best they could do was email him to ask to return the print (all i really want at this stage) as I had not responded to their email in time. In the email they sent to him which they CC'd me in they actually used the phrase out of goodwill-surely this is my right!? His last email to me said ebay and paypal has closed the case therefore so has he, he is refusing to send it back.
So I am wondering if any one had any similar experiences and could give some advice on dealing with paypal?
Or if not small claims court in the US as it seems like that is my only other option.
Thanks
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Michael Jacob
Artist
Junior Member
Posts โข 2,049
Likes โข 29
October 2006
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Ebay + Paypal problems advice please? 38 Pigtails, by Michael Jacob on Mar 1, 2011 20:28:36 GMT 1, Thats too bad. Sadly, paypal really supports buyers versus sellers. It is unfortunate you were not able to keep in communications when there were issues. I dont understand why they wont return the print, if they got their money back. Not sure how much money youre talking, but best of luck!
Can you do small claims court if you're not a US citizen? I dont know...
Thats too bad. Sadly, paypal really supports buyers versus sellers. It is unfortunate you were not able to keep in communications when there were issues. I dont understand why they wont return the print, if they got their money back. Not sure how much money youre talking, but best of luck!
Can you do small claims court if you're not a US citizen? I dont know...
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Ebay + Paypal problems advice please? 38 Pigtails, by manty on Mar 1, 2011 20:31:31 GMT 1, if you cant resolve the nice way. How much are you down?
Report it stolen with BRP, name and shame, and a few other things i have not thought of yet
Hi all I have been having trouble with the sale of my NW 38Pigtails print on Ebay. I sold the print at the end of last year to somone in the USA (I have all their contact details) through Royal Mail tracking service and they paid through paypal. I couldnt find the COA for the piece so I did not list as having one. The buyer messaged me through ebay requesting the COA and I explained to him that I hadnt been able to find it and I was away travelling for a couple months but would have another look when I got back to the UK. I also explained the print was registered to me with BRP and he could check authenticy that way. Supposedly BRP never responded to him. I ended up extending my travels (backpacking around Asia - not that easy to check emails) and to be honest sort of forgot about it. He then requested a chargeback through his credit card company and as I was away didnt check in time to appeal. I am now left without my print or any money! I have contacted paypal and they say the best they could do was email him to ask to return the print (all i really want at this stage) as I had not responded to their email in time. In the email they sent to him which they CC'd me in they actually used the phrase out of goodwill-surely this is my right!? His last email to me said ebay and paypal has closed the case therefore so has he, he is refusing to send it back. So I am wondering if any one had any similar experiences and could give some advice on dealing with paypal? Or if not small claims court in the US as it seems like that is my only other option. Thanks
if you cant resolve the nice way. How much are you down? Report it stolen with BRP, name and shame, and a few other things i have not thought of yet Hi all I have been having trouble with the sale of my NW 38Pigtails print on Ebay. I sold the print at the end of last year to somone in the USA (I have all their contact details) through Royal Mail tracking service and they paid through paypal. I couldnt find the COA for the piece so I did not list as having one. The buyer messaged me through ebay requesting the COA and I explained to him that I hadnt been able to find it and I was away travelling for a couple months but would have another look when I got back to the UK. I also explained the print was registered to me with BRP and he could check authenticy that way. Supposedly BRP never responded to him. I ended up extending my travels (backpacking around Asia - not that easy to check emails) and to be honest sort of forgot about it. He then requested a chargeback through his credit card company and as I was away didnt check in time to appeal. I am now left without my print or any money! I have contacted paypal and they say the best they could do was email him to ask to return the print (all i really want at this stage) as I had not responded to their email in time. In the email they sent to him which they CC'd me in they actually used the phrase out of goodwill-surely this is my right!? His last email to me said ebay and paypal has closed the case therefore so has he, he is refusing to send it back. So I am wondering if any one had any similar experiences and could give some advice on dealing with paypal? Or if not small claims court in the US as it seems like that is my only other option. Thanks |
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alex2ace
New Member
Posts โข 65
Likes โข 1
December 2008
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Ebay + Paypal problems advice please? 38 Pigtails, by alex2ace on Mar 1, 2011 20:43:18 GMT 1, Thanks for replys. I'm down ยฃ625!!! Quite a good result I thought for 38 pigtails.
Although I live in the UK I actually have dual nationality and my father lives in the USA, so if it gets to it think I could go down small claims route.
Thanks for replys. I'm down ยฃ625!!! Quite a good result I thought for 38 pigtails.
Although I live in the UK I actually have dual nationality and my father lives in the USA, so if it gets to it think I could go down small claims route.
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Michael Jacob
Artist
Junior Member
Posts โข 2,049
Likes โข 29
October 2006
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Ebay + Paypal problems advice please? 38 Pigtails, by Michael Jacob on Mar 1, 2011 20:47:08 GMT 1, Well HELL YEAH! If you have US rights, file small claims asap! Good luck. Thats no small amount.
Well HELL YEAH! If you have US rights, file small claims asap! Good luck. Thats no small amount.
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Ebay + Paypal problems advice please? 38 Pigtails, by manty on Mar 1, 2011 20:53:11 GMT 1, Well HELL YEAH! If you have US rights, file small claims asap! Good luck. Thats no small amount.
yep, get that claim in.
Well HELL YEAH! If you have US rights, file small claims asap! Good luck. Thats no small amount. yep, get that claim in. |
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Ebay + Paypal problems advice please? 38 Pigtails, by Happy Shopper on Mar 1, 2011 21:38:28 GMT 1, Post their ebay name here at least.
No one will want to sell to someone who does that.
Post their ebay name here at least.
No one will want to sell to someone who does that.
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mmmike
Junior Member
Posts โข 2,421
Likes โข 759
March 2010
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Ebay + Paypal problems advice please? 38 Pigtails, by mmmike on Mar 1, 2011 22:54:57 GMT 1, The seller should have asked about the certificate before hand but if it was a print that does come with one, I would say it is fair to expect it would be included.
If I were the buyer, I would not be rushing to send back the print. It isn't the buyers fault that you disappeared for months. The buyer should not have to go through PayPal to get a refund if there is a problem with the product. So if emails go ignored and the buyer is forced to file a complaint and still gets no response then what do you expect?
Not saying it is right for the buyer to get the money an the product but it also isn't right for you to keep the buyer hanging for so long.
IMO
The seller should have asked about the certificate before hand but if it was a print that does come with one, I would say it is fair to expect it would be included.
If I were the buyer, I would not be rushing to send back the print. It isn't the buyers fault that you disappeared for months. The buyer should not have to go through PayPal to get a refund if there is a problem with the product. So if emails go ignored and the buyer is forced to file a complaint and still gets no response then what do you expect?
Not saying it is right for the buyer to get the money an the product but it also isn't right for you to keep the buyer hanging for so long.
IMO
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Ebay + Paypal problems advice please? 38 Pigtails, by manty on Mar 2, 2011 0:11:36 GMT 1, The seller should have asked about the certificate before hand agreedbut if it was a print that does come with one, I would say it is fair to expect it would be included. Why? surely you would check with the seller before bidding?If I were the buyer, I would not be rushing to send back the print. So you would consider it yours having got a refund for it? Or would you send it back after the seller had equalled the stress you had incurred for not checking if it had a COA It isn't the buyers fault that you disappeared for months. Not the sellers fault for sending an item as described, and then going on holiday
The buyer should not have to go through PayPal to get a refund if there is a problem with the product. there was not a problem with the product, the product was fine wasn't it? So if emails go ignored and the buyer is forced to file a complaint and still gets no response then what do you expect? I f it was me, i would have put it down to a learning curve, I still have a print i wanted, and would sort the COA out with BRPNot saying it is right for the buyer to get the money an the product but it also isn't right for you to keep the buyer hanging for so long. The seller did nothing wrong, and its theft, or fraud or something naughty, isnt it?IMO
IMO
The seller should have asked about the certificate before hand agreedbut if it was a print that does come with one, I would say it is fair to expect it would be included. Why? surely you would check with the seller before bidding?If I were the buyer, I would not be rushing to send back the print. So you would consider it yours having got a refund for it? Or would you send it back after the seller had equalled the stress you had incurred for not checking if it had a COA It isn't the buyers fault that you disappeared for months. Not the sellers fault for sending an item as described, and then going on holiday
The buyer should not have to go through PayPal to get a refund if there is a problem with the product. there was not a problem with the product, the product was fine wasn't it? So if emails go ignored and the buyer is forced to file a complaint and still gets no response then what do you expect? I f it was me, i would have put it down to a learning curve, I still have a print i wanted, and would sort the COA out with BRPNot saying it is right for the buyer to get the money an the product but it also isn't right for you to keep the buyer hanging for so long. The seller did nothing wrong, and its theft, or fraud or something naughty, isnt it?IMO |
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Ebay + Paypal problems advice please? 38 Pigtails, by Brushstrokes 75 on Mar 2, 2011 0:47:57 GMT 1, agreed with manty.
something similar happened to me check the sticky thread : Paypal advice.
I pressured paypal a lot and also threatened the buyer with Legal action, police claim... I also contacted ebay (through the chat on ebay.com), they reimbursed me the ebay fees (that's a start) they also took some actions on their part with the buyer.
I finally got the print back after more than 4 months battle. She told me that her cc company told her that she had to return the print to have her money back, if she didn't return the print they would have to cancel the chargeback.
agreed with manty.
something similar happened to me check the sticky thread : Paypal advice.
I pressured paypal a lot and also threatened the buyer with Legal action, police claim... I also contacted ebay (through the chat on ebay.com), they reimbursed me the ebay fees (that's a start) they also took some actions on their part with the buyer.
I finally got the print back after more than 4 months battle. She told me that her cc company told her that she had to return the print to have her money back, if she didn't return the print they would have to cancel the chargeback.
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mmmike
Junior Member
Posts โข 2,421
Likes โข 759
March 2010
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Ebay + Paypal problems advice please? 38 Pigtails, by mmmike on Mar 2, 2011 0:51:36 GMT 1, I obviously don't know all the details of this specific transaction but neither do all those who are posting seemingly ready to hang the buyer. So I'm just trying to give another perspective in general. The few times I have sold things I have tried to provide all the information I have on the item and to be there to answer questions before and after the sale. If I knew I didn't have a cert, I would have stated that in the listing. I'm not a big fan of sellers who leave out important info and hope the buyers don't notice. Why wouldn't you state it, if not to hope the buyer didn't notice?
Full disclosure might have prevented the whole thing. As well I wouldn't be selling something if I wasn't going to be available after the fact. I don't think that is fair to the buyer.
But again I'm not defending the action of the buyer not returning the print, but I do understand it. Did the seller at least offer to pay for shipping or offer anything for the time and effort of the buyer trying to contact him and resolve the issue?
I obviously don't know all the details of this specific transaction but neither do all those who are posting seemingly ready to hang the buyer. So I'm just trying to give another perspective in general. The few times I have sold things I have tried to provide all the information I have on the item and to be there to answer questions before and after the sale. If I knew I didn't have a cert, I would have stated that in the listing. I'm not a big fan of sellers who leave out important info and hope the buyers don't notice. Why wouldn't you state it, if not to hope the buyer didn't notice?
Full disclosure might have prevented the whole thing. As well I wouldn't be selling something if I wasn't going to be available after the fact. I don't think that is fair to the buyer.
But again I'm not defending the action of the buyer not returning the print, but I do understand it. Did the seller at least offer to pay for shipping or offer anything for the time and effort of the buyer trying to contact him and resolve the issue?
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