Wiseblood
Junior Member
Posts โข 1,245
Likes โข 3
May 2007
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Paypal help, by Wiseblood on Sept 23, 2008 12:31:28 GMT 1, I sold a phone on ebay ยฃ267 inc p+p. The buyer had had communicated with me before the end of the auction, he had over 100 positive feedback, sent him the phone when he won. About 10 days later get this off paypal.
One of the benefits of using PayPal is that we make every effort to alertyou to potentially problematic transactions. Our goal is to help you makesound business decisions.
A review of recent transactions indicates that you may have received anunauthorised payment. This means that the PayPal account holder may nothave authorised the payment you received.
We would like to learn more about this transaction. Please log in to yourPayPal account and provide some information.
We strongly advise that you do not send the item until our investigation iscomplete. If you have already sent the item, please log in and let us knowwhere you sent it.
We have placed a temporary hold on the funds until the investigation iscomplete.
Of corse ive sent the phone its been 10 days since the end of auction, so i fill in the form they ask for tracking number, recieved and sent messages ect.
This morning i recieved this
As you know, we have been reviewing the transaction detailed below. Our investigation is now complete and we have returned the funds to the PayPal account holder.
Checked my bank and they have been in and taken ยฃ267, so now i have no phone and am down ยฃ267, what can i do?
Am i protected by anything?
Thanks
I sold a phone on ebay ยฃ267 inc p+p. The buyer had had communicated with me before the end of the auction, he had over 100 positive feedback, sent him the phone when he won. About 10 days later get this off paypal.
One of the benefits of using PayPal is that we make every effort to alertyou to potentially problematic transactions. Our goal is to help you makesound business decisions.
A review of recent transactions indicates that you may have received anunauthorised payment. This means that the PayPal account holder may nothave authorised the payment you received.
We would like to learn more about this transaction. Please log in to yourPayPal account and provide some information.
We strongly advise that you do not send the item until our investigation iscomplete. If you have already sent the item, please log in and let us knowwhere you sent it.
We have placed a temporary hold on the funds until the investigation iscomplete.
Of corse ive sent the phone its been 10 days since the end of auction, so i fill in the form they ask for tracking number, recieved and sent messages ect.
This morning i recieved this
As you know, we have been reviewing the transaction detailed below. Our investigation is now complete and we have returned the funds to the PayPal account holder.
Checked my bank and they have been in and taken ยฃ267, so now i have no phone and am down ยฃ267, what can i do?
Am i protected by anything?
Thanks
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Paypal help, by alsbabar on Sept 23, 2008 12:37:43 GMT 1, make a claim, you should be insured with paypal as a seller up to ยฃ500
also did you post to the persons paypal verified address, if so, if you have proof of delivery, then you can counterclaim that money back, as the item has been shipped and received
make a claim, you should be insured with paypal as a seller up to ยฃ500
also did you post to the persons paypal verified address, if so, if you have proof of delivery, then you can counterclaim that money back, as the item has been shipped and received
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shock10
New Member
Posts โข 113
Likes โข 0
May 2008
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Paypal help, by shock10 on Sept 23, 2008 12:37:52 GMT 1, All I can say is that sometimes PayPal are disgusting. Stuff like this happens all the time and I am not even sure what you can do... Let us know what happens.
All I can say is that sometimes PayPal are disgusting. Stuff like this happens all the time and I am not even sure what you can do... Let us know what happens.
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Wiseblood
Junior Member
Posts โข 1,245
Likes โข 3
May 2007
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Paypal help, by Wiseblood on Sept 23, 2008 12:59:28 GMT 1, I cant make a claim as the buyer was unverified. I dont know how to tell if they are verified.
I cant make a claim as the buyer was unverified. I dont know how to tell if they are verified.
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burnz
New Member
Posts โข 124
Likes โข 0
October 2009
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Paypal help, by burnz on Sept 23, 2008 13:07:23 GMT 1, ive had this happen to me, pay pal are holding the money the other bloke hasnt got it yet.. best ringing them up 0870 7307 191
ive had this happen to me, pay pal are holding the money the other bloke hasnt got it yet.. best ringing them up 0870 7307 191
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burnz
New Member
Posts โข 124
Likes โข 0
October 2009
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Paypal help, by burnz on Sept 23, 2008 13:08:32 GMT 1, or you can always ring up and get the phone blocked 
or you can always ring up and get the phone blocked |
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Paypal help, by They call me Stephen on Sept 23, 2008 13:18:38 GMT 1, where was the seller based? i had heard of this happening when from certain countries but wasn't aware it could happen from uk based accounts. paypal is the most infruriating system going and i've found to be very unhelpful when dealing with over the phone...good luck wiseblood
where was the seller based? i had heard of this happening when from certain countries but wasn't aware it could happen from uk based accounts. paypal is the most infruriating system going and i've found to be very unhelpful when dealing with over the phone...good luck wiseblood
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sfdoddsy
New Member
Posts โข 267
Likes โข 0
August 2008
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Paypal help, by sfdoddsy on Sept 23, 2008 13:23:52 GMT 1, I cant make a claim as the buyer was unverified. I dont know how to tell if they are verified.
Whenever you send or receive money through Paypal they tell you whether the other party is verified. When you send money it is on the last screen before you confirm. When you receive, click on the 'Details' link and it will tell you.
However, if they are saying the account has been hijacked, that will not help since the status of the hijacked account will obviously be different.
I would counterclaim with Paypal as mentioned above, and also have a word with your bank. I always pay using a credit card to add an extra layer of protection, and suggest having payments made into the credit card account for the same reason.
They can't just take money out of your bank account, it has to be the original payment.
I cant make a claim as the buyer was unverified. I dont know how to tell if they are verified. Whenever you send or receive money through Paypal they tell you whether the other party is verified. When you send money it is on the last screen before you confirm. When you receive, click on the 'Details' link and it will tell you. However, if they are saying the account has been hijacked, that will not help since the status of the hijacked account will obviously be different. I would counterclaim with Paypal as mentioned above, and also have a word with your bank. I always pay using a credit card to add an extra layer of protection, and suggest having payments made into the credit card account for the same reason. They can't just take money out of your bank account, it has to be the original payment. |
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timba82
Junior Member
Posts โข 1,592
Likes โข 12
March 2008
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Paypal help, by timba82 on Sept 23, 2008 13:47:44 GMT 1, paypal screwed me recently. their behaviour is atrocious!
i was waiting 2 and half months in total to withdraw over ยฃ400 i had in their account.
their service is shite but what other alternatives are there???
paypal screwed me recently. their behaviour is atrocious!
i was waiting 2 and half months in total to withdraw over ยฃ400 i had in their account.
their service is shite but what other alternatives are there???
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Deleted
Posts โข 0
Likes โข
January 1970
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Paypal help, by Deleted on Sept 23, 2008 13:52:21 GMT 1, paypal screwed me recently. their behaviour is atrocious! i was waiting 2 and half months in total to withdraw over ยฃ400 i had in their account. their service is s**te but what other alternatives are there???
Ditto. Taken them since April this year to let me have access to my cash, more than 50 emails / complaints to them and the same amount of broken promises by them to me Paypal staff and customer service is poor in my opinion.
paypal screwed me recently. their behaviour is atrocious! i was waiting 2 and half months in total to withdraw over ยฃ400 i had in their account. their service is s**te but what other alternatives are there??? Ditto. Taken them since April this year to let me have access to my cash, more than 50 emails / complaints to them and the same amount of broken promises by them to me Paypal staff and customer service is poor in my opinion. |
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Paypal help, by manty on Sept 23, 2008 13:56:51 GMT 1, Some one told me of this a while back.
If you sell a mobile phone or electronic goods etc, the buyer can just say they didnt receive them if it wasnt sent recorded delivery, and paypal will always refund.
I suppose it can be for any item sent without proof or delivery, but lots of people (c**t) focus on highish value easy resell (down the pub) kinda stuff
Short of going to the buyers house and sorting it that way, I dont know any other way of sorting it, though I hope someone else does
So many fucking scammers around, good luck
Some one told me of this a while back.
If you sell a mobile phone or electronic goods etc, the buyer can just say they didnt receive them if it wasnt sent recorded delivery, and paypal will always refund.
I suppose it can be for any item sent without proof or delivery, but lots of people (c**t) focus on highish value easy resell (down the pub) kinda stuff
Short of going to the buyers house and sorting it that way, I dont know any other way of sorting it, though I hope someone else does
So many fucking scammers around, good luck
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HangUp
Art Gallery
New Member
Posts โข 588
Likes โข 110
June 2008
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Paypal help, by HangUp on Sept 23, 2008 14:02:32 GMT 1, This company are great.
www.claimandcollect.com/index.php/paypal
Send them the details of the case and they get your money back less a 20% handling/sorting fee.
I have used them twice now for unjustified chargebacks and both times they have got the money back for me. It takes a while ( a couple of months) but if you are in the right they will get your money back.
This company are great. www.claimandcollect.com/index.php/paypal Send them the details of the case and they get your money back less a 20% handling/sorting fee. I have used them twice now for unjustified chargebacks and both times they have got the money back for me. It takes a while ( a couple of months) but if you are in the right they will get your money back. |
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Paypal help, by manty on Sept 23, 2008 14:04:26 GMT 1, This company are great. www.claimandcollect.com/index.php/paypal Send them the details of the case and they get your money back less a 20% handling/sorting fee. I have used them twice now for unjustified chargebacks and both times they have got the money back for me. It takes a while ( a couple of months) but if you are in the right they will get your money back.
Nice one
This company are great. www.claimandcollect.com/index.php/paypal Send them the details of the case and they get your money back less a 20% handling/sorting fee. I have used them twice now for unjustified chargebacks and both times they have got the money back for me. It takes a while ( a couple of months) but if you are in the right they will get your money back. Nice one |
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timba82
Junior Member
Posts โข 1,592
Likes โข 12
March 2008
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Paypal help, by timba82 on Sept 23, 2008 14:05:16 GMT 1, cheers hang up
cheers hang up
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lover
New Member
Posts โข 195
Likes โข 0
November 2007
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Paypal help, by lover on Sept 23, 2008 14:08:09 GMT 1, I have used same as hang up. Great service. Shame it is necessary.
I have used same as hang up. Great service. Shame it is necessary.
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HangUp
Art Gallery
New Member
Posts โข 588
Likes โข 110
June 2008
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Paypal help, by HangUp on Sept 23, 2008 14:21:14 GMT 1, They were fantastic. Its a very common problem and I was told that it takes so long as they have such a backlog of claims to get through.
Once it gets sorted, Paypal will deposit the total money that they they took from you back into your account and from that you have to pay the 20% to Claim and Collect.
Good luck!
They were fantastic. Its a very common problem and I was told that it takes so long as they have such a backlog of claims to get through.
Once it gets sorted, Paypal will deposit the total money that they they took from you back into your account and from that you have to pay the 20% to Claim and Collect.
Good luck!
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Wiseblood
Junior Member
Posts โข 1,245
Likes โข 3
May 2007
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Paypal help, by Wiseblood on Sept 23, 2008 14:36:04 GMT 1, Hang up cheers for that link.
Burnz thanks for the number, ive phoned them and they arent being helpful in the slightest.
They havnt taken the money out of my account, it was paid into my girlfriends account, she said they had taken it, but they havnt, they have froze my paypal account, the money that was in there from 4 other sales has been taken out and im left with the bill of ยฃ164.98, i have 10 days to pay the rest of the debt or they are sending bailiffs round.
The phone was sent to mainland europe, the buyer emailed me and asked if i would post to europe, he had also sold things and on the auctions he had, his location was the same so didnt think anything dodgy about sending it.
Thanks for everyone elses replies
Hang up cheers for that link.
Burnz thanks for the number, ive phoned them and they arent being helpful in the slightest.
They havnt taken the money out of my account, it was paid into my girlfriends account, she said they had taken it, but they havnt, they have froze my paypal account, the money that was in there from 4 other sales has been taken out and im left with the bill of ยฃ164.98, i have 10 days to pay the rest of the debt or they are sending bailiffs round.
The phone was sent to mainland europe, the buyer emailed me and asked if i would post to europe, he had also sold things and on the auctions he had, his location was the same so didnt think anything dodgy about sending it.
Thanks for everyone elses replies
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brun
New Member
Posts โข 879
Likes โข 0
December 2007
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Paypal help, by brun on Sept 23, 2008 15:17:13 GMT 1, my advice is dont sell phones or computers on ebay , too many scammers out there ! apart from the nigerian(feedback nil) who bought my phone for his sons xmas and blessed me with jesus if i sent immediately . of course i didnt and i guess i am then cursed as the second guy i tried to sell the phone to had a verified address but asked me to send to another address so i refused .....still got the phone and its worth half its value yet still spanking new treo 650 .......
even gumtree has its sketchy offerings !
my advice is dont sell phones or computers on ebay , too many scammers out there ! apart from the nigerian(feedback nil) who bought my phone for his sons xmas and blessed me with jesus if i sent immediately . of course i didnt and i guess i am then cursed as the second guy i tried to sell the phone to had a verified address but asked me to send to another address so i refused .....still got the phone and its worth half its value yet still spanking new treo 650 .......
even gumtree has its sketchy offerings !
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brun
New Member
Posts โข 879
Likes โข 0
December 2007
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Paypal help, by brun on Sept 23, 2008 15:21:18 GMT 1, check this for a reply on a gumtree bike advert i was looking at ...... selling for ยฃ800 but its a ยฃ3000 bike 
Subject:: RE: Your Gumtree.com ad #28801364: !!!!Cervelo R3 SL 2008 FULL CARBON niceeeee
Hi,
i SOLD It have the item in their custody packed, insured and ready for shipping. They will contact you with all the details of this sale (they will send you an invoice ) and with the payment instructions. You will send the payment to one of their agents that is handling our transaction and after that you will send them the payment information so they can verify It. I will have to make you aware of the fact that i don`t know the agent name because they change it in every transaction for security reasons. As soon as they do that the shipping process will start. After you receive the item you will have a 14 day return policy (starting the day you receive te item), in this time you will have to decide if you accept it or not.So please give me your full name and shipping address so i can have them contact you regarding the transaction.
check this for a reply on a gumtree bike advert i was looking at ...... selling for ยฃ800 but its a ยฃ3000 bike Subject:: RE: Your Gumtree.com ad #28801364: !!!!Cervelo R3 SL 2008 FULL CARBON niceeeee Hi, i SOLD It have the item in their custody packed, insured and ready for shipping. They will contact you with all the details of this sale (they will send you an invoice ) and with the payment instructions. You will send the payment to one of their agents that is handling our transaction and after that you will send them the payment information so they can verify It. I will have to make you aware of the fact that i don`t know the agent name because they change it in every transaction for security reasons. As soon as they do that the shipping process will start. After you receive the item you will have a 14 day return policy (starting the day you receive te item), in this time you will have to decide if you accept it or not.So please give me your full name and shipping address so i can have them contact you regarding the transaction. |
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data
Artist
New Member
Posts โข 66
Likes โข 0
June 2008
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Paypal help, by data on Sept 23, 2008 15:43:19 GMT 1, That sounds like a fucking joke
That sounds like a fucking joke
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retardthebear
New Member
Posts โข 305
Likes โข 0
September 2006
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Paypal help, by retardthebear on Sept 23, 2008 17:38:08 GMT 1, if it sounds to good to be true.... you know the rest...
if it sounds to good to be true.... you know the rest...
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Wiseblood
Junior Member
Posts โข 1,245
Likes โข 3
May 2007
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Paypal help, by Wiseblood on Sept 23, 2008 17:43:49 GMT 1, if it sounds to good to be true.... you know the rest...
It wasnt too good to be true, the previous 3 sales were for ยฃ20-40 more than the sale of mine, they still average more than what mine went for.
if it sounds to good to be true.... you know the rest... It wasnt too good to be true, the previous 3 sales were for ยฃ20-40 more than the sale of mine, they still average more than what mine went for. |
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