fecam
New Member
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October 2006
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Prints damaged in transit, by fecam on Jun 27, 2008 9:05:19 GMT 1, Apologies if there are multiple threads on this topic..
I recently purchased a 2004 Obey print I had been after for a while from a seller in the US.
When it arrived, the flimsy tube (which was far too long for the print) was battered and the print was aldo pretty damaged with multiple creases, dinks etc..
2 questions:
1. How do I go about getting a refund (Paypal/postal/credit card claim?)
2. What is the best way to 'iron out' the damage.
The print was relatively inexpensive ($99), but it is one that doesn't show up very often and I may find it hard to get a replacement at a similar price.
Any thoughts/suggestions would be most welcome.
Cheers!
Apologies if there are multiple threads on this topic..
I recently purchased a 2004 Obey print I had been after for a while from a seller in the US.
When it arrived, the flimsy tube (which was far too long for the print) was battered and the print was aldo pretty damaged with multiple creases, dinks etc..
2 questions:
1. How do I go about getting a refund (Paypal/postal/credit card claim?)
2. What is the best way to 'iron out' the damage.
The print was relatively inexpensive ($99), but it is one that doesn't show up very often and I may find it hard to get a replacement at a similar price.
Any thoughts/suggestions would be most welcome.
Cheers!
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artstudent
New Member
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January 2008
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Prints damaged in transit, by artstudent on Jun 27, 2008 9:15:41 GMT 1, 2 questions: 1. How do I go about getting a refund (Paypal/postal/credit card claim?) 2. What is the best way to 'iron out' the damage. The print was relatively inexpensive ($99), but it is one that doesn't show up very often and I may find it hard to get a replacement at a similar price. Any thoughts/suggestions would be most welcome. Cheers!
1) If you have paid by PayPal open a dispute and apply a refund.
2) A paper restoration will be more expensive than the print itself.
Best
2 questions: 1. How do I go about getting a refund (Paypal/postal/credit card claim?) 2. What is the best way to 'iron out' the damage. The print was relatively inexpensive ($99), but it is one that doesn't show up very often and I may find it hard to get a replacement at a similar price. Any thoughts/suggestions would be most welcome. Cheers! 1) If you have paid by PayPal open a dispute and apply a refund. 2) A paper restoration will be more expensive than the print itself. Best |
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craigf
Full Member
Posts โข 8,557
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May 2007
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Prints damaged in transit, by craigf on Jun 27, 2008 9:22:03 GMT 1, If there are creases it may be possible to lightly dampen the print and flaten it out with books etc. You may need to accept that it will never be 100% and have it mounted on board to help make it look ok (I have a WSM that was damaged in transit and is unfortunately now on board  That said you really can't tell just by looking at it)
If there are creases it may be possible to lightly dampen the print and flaten it out with books etc. You may need to accept that it will never be 100% and have it mounted on board to help make it look ok (I have a WSM that was damaged in transit and is unfortunately now on board That said you really can't tell just by looking at it) |
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streetgirl
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Posts โข 731
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May 2007
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Prints damaged in transit, by streetgirl on Jun 27, 2008 9:23:02 GMT 1, Can't help you with any refund/dispute advice but.....
I'd go with a restoration company, you're probably looking at around ยฃ50 for it, and sure like artstudent says, it will cost the same/more than the print, but it sounds like that isn't so relative as it's a print you've wanted for a while therefore, that cost is somewhat negated.
I know a guy in the Hoxton area and can give you the number if you want to get a price/advice. Let me know and I'll pm you!
Can't help you with any refund/dispute advice but.....
I'd go with a restoration company, you're probably looking at around ยฃ50 for it, and sure like artstudent says, it will cost the same/more than the print, but it sounds like that isn't so relative as it's a print you've wanted for a while therefore, that cost is somewhat negated.
I know a guy in the Hoxton area and can give you the number if you want to get a price/advice. Let me know and I'll pm you!
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artstudent
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January 2008
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Prints damaged in transit, by artstudent on Jun 27, 2008 9:45:47 GMT 1, If you should try it yourself never use a flat iron. This will flat and damage the face of the print. Also it will reduce the humidity of the paper would make the paper damageable.
What you can try is to let the print in a room with high air moisture (eg bath room) for at least a week. That will make the fibre flexible. (This is the precondition for the rest of the procedere.)
After you extend the print between two plywoods. (Don't forget tissue paper to protect the print!). Then move a heavy weight (eg bricks, beer crate, china plates) on the top plywood and leave them for a months or so.
This procedere will diminish creases.
Best
If you should try it yourself never use a flat iron. This will flat and damage the face of the print. Also it will reduce the humidity of the paper would make the paper damageable.
What you can try is to let the print in a room with high air moisture (eg bath room) for at least a week. That will make the fibre flexible. (This is the precondition for the rest of the procedere.)
After you extend the print between two plywoods. (Don't forget tissue paper to protect the print!). Then move a heavy weight (eg bricks, beer crate, china plates) on the top plywood and leave them for a months or so.
This procedere will diminish creases.
Best
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Prints damaged in transit, by manchestermike on Jun 27, 2008 9:50:31 GMT 1, Get the iron out imo... it's worked for me before ;D
Get the iron out imo... it's worked for me before ;D
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Karl Read
Artist
Junior Member
Posts โข 3,566
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April 2008
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Prints damaged in transit, by Karl Read on Jun 27, 2008 9:57:03 GMT 1, What is the print?
What is the print?
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Prints damaged in transit, by onemandown72 on Jun 27, 2008 9:58:37 GMT 1, Buy small sheet of similar paper to practise on
Get de-ionised water (from a garage, or boil water and catch in jam jar). This is water without the impurities.
Wet a new cotton bud with water and gently wip over the creased area
Place print between brown packing paper & onto a very hard surface
Iron on a low temp (silk or lower on any household iron)
leave to dry and crease should be lifted out of print.
cost - water ยฃ2, cotton buds ยฃ0.50, paper ยฃ5 so cost ยฃ7.50
Always practice on something of no value first!!!!!!!!!!!!!!!!!!!!
This does work, but you do need to be careful with amount of water used and EVERYTHING needs to be clean / new or you'll iron in impuraties into the print and make al worse
Buy small sheet of similar paper to practise on
Get de-ionised water (from a garage, or boil water and catch in jam jar). This is water without the impurities.
Wet a new cotton bud with water and gently wip over the creased area
Place print between brown packing paper & onto a very hard surface
Iron on a low temp (silk or lower on any household iron)
leave to dry and crease should be lifted out of print.
cost - water ยฃ2, cotton buds ยฃ0.50, paper ยฃ5 so cost ยฃ7.50
Always practice on something of no value first!!!!!!!!!!!!!!!!!!!!
This does work, but you do need to be careful with amount of water used and EVERYTHING needs to be clean / new or you'll iron in impuraties into the print and make al worse
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fecam
New Member
Posts โข 352
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October 2006
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Prints damaged in transit, by fecam on Jun 27, 2008 10:59:39 GMT 1,
Obey - Slick Rick blue. Nothing particuarly mindblowing, but a print I wanted in my record room to go with a bunch of other music related prints.
I'm in contact with the seller who has opened a USPS dispute, but I'm a little dubious as to whether this will resolve anything. The seller seems honest enough, and it wasn't his fault (although the tube was crap), so I wondered if a credit card claim would work better..
As for the treatment - I may well do a test flattening & then try the iron! Some good advice here though - many thanks!
Obey - Slick Rick blue. Nothing particuarly mindblowing, but a print I wanted in my record room to go with a bunch of other music related prints. I'm in contact with the seller who has opened a USPS dispute, but I'm a little dubious as to whether this will resolve anything. The seller seems honest enough, and it wasn't his fault (although the tube was crap), so I wondered if a credit card claim would work better.. As for the treatment - I may well do a test flattening & then try the iron! Some good advice here though - many thanks! |
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fecam
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Posts โข 352
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October 2006
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Prints damaged in transit, by fecam on Jun 27, 2008 11:02:18 GMT 1, Buy small sheet of similar paper to practise on Get de-ionised water (from a garage, or boil water and catch in jam jar). This is water without the impurities. Wet a new cotton bud with water and gently wip over the creased area Place print between brown packing paper & onto a very hard surface Iron on a low temp (silk or lower on any household iron) leave to dry and crease should be lifted out of print. cost - water ยฃ2, cotton buds ยฃ0.50, paper ยฃ5 so cost ยฃ7.50 Always practice on something of no value first!!!!!!!!!!!!!!!!!!!! This does work, but you do need to be careful with amount of water used and EVERYTHING needs to be clean / new or you'll iron in impuraties into the print and make al worse
Blue Peter for grown ups! Good advice and I'll probably give that a go..
Buy small sheet of similar paper to practise on Get de-ionised water (from a garage, or boil water and catch in jam jar). This is water without the impurities. Wet a new cotton bud with water and gently wip over the creased area Place print between brown packing paper & onto a very hard surface Iron on a low temp (silk or lower on any household iron) leave to dry and crease should be lifted out of print. cost - water ยฃ2, cotton buds ยฃ0.50, paper ยฃ5 so cost ยฃ7.50 Always practice on something of no value first!!!!!!!!!!!!!!!!!!!! This does work, but you do need to be careful with amount of water used and EVERYTHING needs to be clean / new or you'll iron in impuraties into the print and make al worse Blue Peter for grown ups! Good advice and I'll probably give that a go.. |
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curiousgeorge
Junior Member
Posts โข 5,833
Likes โข 1,091
March 2007
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Prints damaged in transit, by curiousgeorge on Jun 27, 2008 11:12:55 GMT 1, Buy small sheet of similar paper to practise on Get de-ionised water (from a garage, or boil water and catch in jam jar). This is water without the impurities. Wet a new cotton bud with water and gently wip over the creased area Place print between brown packing paper & onto a very hard surface Iron on a low temp (silk or lower on any household iron) leave to dry and crease should be lifted out of print. cost - water ยฃ2, cotton buds ยฃ0.50, paper ยฃ5 so cost ยฃ7.50 Always practice on something of no value first!!!!!!!!!!!!!!!!!!!! This does work, but you do need to be careful with amount of water used and EVERYTHING needs to be clean / new or you'll iron in impuraties into the print and make al worse Blue Peter for grown ups! Good advice and I'll probably give that a go..
Tried and tested here, I used a spray bottle to put a fine mist of water of the affected area, with acid free tissue between the brown paper, the acid free tissue will absorb any excess water directly. Then let the iron do the work, after that store between sheets of weighted wood for an hour or two.
At least that's worked for me in the past
Good luck whatever you decide
Buy small sheet of similar paper to practise on Get de-ionised water (from a garage, or boil water and catch in jam jar). This is water without the impurities. Wet a new cotton bud with water and gently wip over the creased area Place print between brown packing paper & onto a very hard surface Iron on a low temp (silk or lower on any household iron) leave to dry and crease should be lifted out of print. cost - water ยฃ2, cotton buds ยฃ0.50, paper ยฃ5 so cost ยฃ7.50 Always practice on something of no value first!!!!!!!!!!!!!!!!!!!! This does work, but you do need to be careful with amount of water used and EVERYTHING needs to be clean / new or you'll iron in impuraties into the print and make al worse Blue Peter for grown ups! Good advice and I'll probably give that a go.. Tried and tested here, I used a spray bottle to put a fine mist of water of the affected area, with acid free tissue between the brown paper, the acid free tissue will absorb any excess water directly. Then let the iron do the work, after that store between sheets of weighted wood for an hour or two. At least that's worked for me in the past Good luck whatever you decide |
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That said you really can't tell just by looking at it)
