curiousgeorge
Junior Member
Posts โข 5,833
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March 2007
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Virgin Media Users, by curiousgeorge on Nov 2, 2007 17:54:01 GMT 1, Just a head's up to anyone VM users. They have introduced capping to the 'unlimited' service, yet try to deny it even in the face of evidence on the VM site!!!
I called today to complain, i signed up to unlimited 20mb but recently it has been dropping to 5mb after d/l 3gb. Reading online this could cause a LOT of problems for VM with thousands of people contacting OFCOM
I was offered xl tv (everything inc movies and sports) xl phone, xl broadband, V+ box and a spare box for upstairs all for ยฃ40 a month! xl broadband is normally 37 ish!! 
PM if you want the free customer retentions number that works ;D
Just a head's up to anyone VM users. They have introduced capping to the 'unlimited' service, yet try to deny it even in the face of evidence on the VM site!!! I called today to complain, i signed up to unlimited 20mb but recently it has been dropping to 5mb after d/l 3gb. Reading online this could cause a LOT of problems for VM with thousands of people contacting OFCOM I was offered xl tv (everything inc movies and sports) xl phone, xl broadband, V+ box and a spare box for upstairs all for ยฃ40 a month! xl broadband is normally 37 ish!! PM if you want the free customer retentions number that works ;D |
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Virgin Media Users, by corblimeylimey on Nov 2, 2007 17:59:18 GMT 1, I've had issues with speed on my 4mb cable broadband, they're now going to credit me with ยฃ150 to my account, which means a year free! I think they've now sorted out the issue so I may then upgrade to the 20mb which is only about ยฃ29 per month for the first 12 months (ยฃ4 per month more than I'm paying now, so that ยฃ150 credit will go a long way)
I've had issues with speed on my 4mb cable broadband, they're now going to credit me with ยฃ150 to my account, which means a year free! I think they've now sorted out the issue so I may then upgrade to the 20mb which is only about ยฃ29 per month for the first 12 months (ยฃ4 per month more than I'm paying now, so that ยฃ150 credit will go a long way)
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curiousgeorge
Junior Member
Posts โข 5,833
Likes โข 1,091
March 2007
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Virgin Media Users, by curiousgeorge on Nov 2, 2007 18:05:16 GMT 1, Upgrading to 20mb is great, it just means you get capped in about 11 minutes 
Check via google for unhappy users and the packages they got for complaining,VM are clearly in breach of the terms of conditions. Then ask for a comparable package, can't believe you got ยฃ150 credit, they have overcharged us to the tune of ยฃ144.25 and the best i could get back was ยฃ120 (ยฃ10 credit p/month for 12 months)
CBL IMO push it some more saying you want parity with other customers and get xl everything for 40ish including the V+ box!
Upgrading to 20mb is great, it just means you get capped in about 11 minutes Check via google for unhappy users and the packages they got for complaining,VM are clearly in breach of the terms of conditions. Then ask for a comparable package, can't believe you got ยฃ150 credit, they have overcharged us to the tune of ยฃ144.25 and the best i could get back was ยฃ120 (ยฃ10 credit p/month for 12 months) CBL IMO push it some more saying you want parity with other customers and get xl everything for 40ish including the V+ box! |
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gozgoz
Junior Member
Posts โข 1,617
Likes โข 7
September 2007
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Virgin Media Users, by gozgoz on Nov 2, 2007 18:13:43 GMT 1, ok. ineed to know how i find out the speed of the broadband they gave me.
ok. ineed to know how i find out the speed of the broadband they gave me.
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curiousgeorge
Junior Member
Posts โข 5,833
Likes โข 1,091
March 2007
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Virgin Media Users, by curiousgeorge on Nov 2, 2007 18:22:39 GMT 1, www.speedtest.net/
I p'wned this whole site when people compared speeds, but i got no free print  anyone???
From VM:
Those on tier M who download over 350MB during peak hours will have their downstream speed restricted to 1Mbps, and upstream to 128Kbps, for four hours.
Those on tier L who download over 750MB during peak hours will have their downstream speed restricted to 2Mbps, and upstream to 192Kbps, for four hours.
The top rung service, XL, will see users downloading over 3GB in peak hours having their downstream speed restricted to 5Mbps, and 256Kbps upstream.
www.speedtest.net/I p'wned this whole site when people compared speeds, but i got no free print anyone??? From VM: Those on tier M who download over 350MB during peak hours will have their downstream speed restricted to 1Mbps, and upstream to 128Kbps, for four hours. Those on tier L who download over 750MB during peak hours will have their downstream speed restricted to 2Mbps, and upstream to 192Kbps, for four hours. The top rung service, XL, will see users downloading over 3GB in peak hours having their downstream speed restricted to 5Mbps, and 256Kbps upstream.
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Virgin Media Users, by paulypaul on Nov 2, 2007 18:28:30 GMT 1, It's a fair use policy. All providers have them. And 3gb is quite a lot in 24 hrs..
It's a fair use policy. All providers have them. And 3gb is quite a lot in 24 hrs..
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bowser30
New Member
Posts โข 114
Likes โข 1
September 2007
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Virgin Media Users, by bowser30 on Nov 2, 2007 18:35:10 GMT 1, heard somewhere you can buy a chipped modem for Virgin broadband
heard somewhere you can buy a chipped modem for Virgin broadband
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curiousgeorge
Junior Member
Posts โข 5,833
Likes โข 1,091
March 2007
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Virgin Media Users, by curiousgeorge on Nov 2, 2007 18:37:26 GMT 1, But they continue to advertise 'unlimited', besides on a 20mb line they suggest just 5% of d/l's are causing the system to slow for other users. Instead of investing in better equipment they take from paying customers instead IMO, what will happen when they roll out 50mb lines?? Capped after 3 minutes??
My take it on it is, they made a big brou-ha-ha about offering unlimited 20mb lines, then lo and behold once customers are signed up they introduce capping. And i disagree 3gb is not much in todays world of HD etc,etc ( I'm not a epic d/l either, compared to some)
But they continue to advertise 'unlimited', besides on a 20mb line they suggest just 5% of d/l's are causing the system to slow for other users. Instead of investing in better equipment they take from paying customers instead IMO, what will happen when they roll out 50mb lines?? Capped after 3 minutes??
My take it on it is, they made a big brou-ha-ha about offering unlimited 20mb lines, then lo and behold once customers are signed up they introduce capping. And i disagree 3gb is not much in todays world of HD etc,etc ( I'm not a epic d/l either, compared to some)
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Virgin Media Users, by corblimeylimey on Nov 2, 2007 18:37:52 GMT 1, Upgrading to 20mb is great, it just means you get capped in about 11 minutes Check via google for unhappy users and the packages they got for complaining,VM are clearly in breach of the terms of conditions. Then ask for a comparable package, can't believe you got ยฃ150 credit, they have overcharged us to the tune of ยฃ144.25 and the best i could get back was ยฃ120 (ยฃ10 credit p/month for 12 months) CBL IMO push it some more saying you want parity with other customers and get xl everything for 40ish including the V+ box!
I'm paying them a small fortune, 2 telephone lines, one with unlimited free calls anytime, and 4mb broadband, I've recently ditched the cable TV in favour of getting a Freeview box with inbuild hard drive, bills still around ยฃ70 per month!
Upgrading to 20mb is great, it just means you get capped in about 11 minutes Check via google for unhappy users and the packages they got for complaining,VM are clearly in breach of the terms of conditions. Then ask for a comparable package, can't believe you got ยฃ150 credit, they have overcharged us to the tune of ยฃ144.25 and the best i could get back was ยฃ120 (ยฃ10 credit p/month for 12 months) CBL IMO push it some more saying you want parity with other customers and get xl everything for 40ish including the V+ box! I'm paying them a small fortune, 2 telephone lines, one with unlimited free calls anytime, and 4mb broadband, I've recently ditched the cable TV in favour of getting a Freeview box with inbuild hard drive, bills still around ยฃ70 per month! |
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Virgin Media Users, by paulypaul on Nov 2, 2007 18:44:31 GMT 1, CG - it is unlimited. you're not being stopped from downloading or charged. You're just reduced in the speed - and then only for four hours (6pm - 10pm) in peak times. And if you were on copper (phone line) with high contention ratio - then you'd understand slooooow...remember - it's over fibre so can guarantee speed over any distance. You will only get top speed on copper if you live in the exchange...
CBL - ring retentions. before you do - consider what you want and get sky pricing for the same. If you're out of contract they will offer you a new reduced price if you agree to another 12 month term....
CG - it is unlimited. you're not being stopped from downloading or charged. You're just reduced in the speed - and then only for four hours (6pm - 10pm) in peak times. And if you were on copper (phone line) with high contention ratio - then you'd understand slooooow...remember - it's over fibre so can guarantee speed over any distance. You will only get top speed on copper if you live in the exchange...
CBL - ring retentions. before you do - consider what you want and get sky pricing for the same. If you're out of contract they will offer you a new reduced price if you agree to another 12 month term....
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curiousgeorge
Junior Member
Posts โข 5,833
Likes โข 1,091
March 2007
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Virgin Media Users, by curiousgeorge on Nov 2, 2007 18:52:04 GMT 1, PP- On 20mb my times are 4pm till midnight, if i wanted a 4/5mb line i would pay 15-20 ish a month elsewhere. But no i wanted 20mb thus was paying nearly ยฃ40 a month. Always had lightning fast speeds, flashget usually runs at 24mb with spikes of 50mb!
I hear what you are saying ish but recently they have been losing 60,000 customers a month!!
It's not what i signed up for at all, and nor did many 1000's of other customers, and as for VM staff telling me stories of capping are just internet lies, when on VM site it has all the info. Doesnt instill confidence, ufffff i'm talking myself out of VM services here 
Just to be pedantic if my speed drops by 75% then it's a 'limited' service
PP- On 20mb my times are 4pm till midnight, if i wanted a 4/5mb line i would pay 15-20 ish a month elsewhere. But no i wanted 20mb thus was paying nearly ยฃ40 a month. Always had lightning fast speeds, flashget usually runs at 24mb with spikes of 50mb! I hear what you are saying ish but recently they have been losing 60,000 customers a month!! It's not what i signed up for at all, and nor did many 1000's of other customers, and as for VM staff telling me stories of capping are just internet lies, when on VM site it has all the info. Doesnt instill confidence, ufffff i'm talking myself out of VM services here Just to be pedantic if my speed drops by 75% then it's a 'limited' service |
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Virgin Media Users, by corblimeylimey on Nov 2, 2007 18:58:58 GMT 1, Thanks for the advice paulypaul, the woman who's been handling my credit is going to phone back sometime soon to check if the speed issue is resolved, I'll see what I can screw out of them if I go for a new 12 month deal.
Thanks for the advice paulypaul, the woman who's been handling my credit is going to phone back sometime soon to check if the speed issue is resolved, I'll see what I can screw out of them if I go for a new 12 month deal.
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Virgin Media Users, by corblimeylimey on Nov 2, 2007 19:03:47 GMT 1, PP- On 20mb my times are 4pm till midnight, if i wanted a 4/5mb line i would pay 15-20 ish a month elsewhere. But no i wanted 20mb thus was paying nearly ยฃ40 a month. Always had lightning fast speeds, flashget usually runs at 24mb with spikes of 50mb! I hear what you are saying ish but recently they have been losing 60,000 customers a month!! It's not what i signed up for at all, and nor did many 1000's of other customers, and as for VM staff telling me stories of capping are just internet lies, when on VM site it has all the info. Doesnt instill confidence, ufffff i'm talking myself out of VM services here Just to be pedantic if my speed drops by 75% then it's a 'limited' service
When I was complaining about my speed they had a look to see if my service was capped, so they definity do it inspite of the website saying its unlimited, they said my problem wasn't with capping but with hardware that's not in my house.
PP- On 20mb my times are 4pm till midnight, if i wanted a 4/5mb line i would pay 15-20 ish a month elsewhere. But no i wanted 20mb thus was paying nearly ยฃ40 a month. Always had lightning fast speeds, flashget usually runs at 24mb with spikes of 50mb! I hear what you are saying ish but recently they have been losing 60,000 customers a month!! It's not what i signed up for at all, and nor did many 1000's of other customers, and as for VM staff telling me stories of capping are just internet lies, when on VM site it has all the info. Doesnt instill confidence, ufffff i'm talking myself out of VM services here Just to be pedantic if my speed drops by 75% then it's a 'limited' service When I was complaining about my speed they had a look to see if my service was capped, so they definity do it inspite of the website saying its unlimited, they said my problem wasn't with capping but with hardware that's not in my house. |
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curiousgeorge
Junior Member
Posts โข 5,833
Likes โข 1,091
March 2007
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Virgin Media Users, by curiousgeorge on Nov 2, 2007 19:34:44 GMT 1, What set top box do you have CBL pace? samsung?
What set top box do you have CBL pace? samsung?
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Virgin Media Users, by corblimeylimey on Nov 2, 2007 19:43:06 GMT 1, What set top box do you have CBL pace? samsung?
I got an Hitachi from Richer Sounds, as it was off the self cos they had none in stock I got it for ยฃ100 80Gb hard drive (which is plenty big enough)
Make sure you get one with two digital tuners otherwise you can't watch one and recorde another, you can also pause live tv, and watch one recording while recording something else off the telly.
www.richersounds.com/productlist.php?cda=productlist&sgroup=FREEVIEW
www.richersounds.com/showproduct.php?cda=showproduct&pid=HITA-HDR080
ยฃ119 on their website, your local shop will match that, and they'll easily bring that down to ยฃ100 if they're out of stock but have one on the shelf. My display model was in a glass cabinet too, so not even any fingerprints, dust or scratches on it!
What set top box do you have CBL pace? samsung? I got an Hitachi from Richer Sounds, as it was off the self cos they had none in stock I got it for ยฃ100 80Gb hard drive (which is plenty big enough) Make sure you get one with two digital tuners otherwise you can't watch one and recorde another, you can also pause live tv, and watch one recording while recording something else off the telly. www.richersounds.com/productlist.php?cda=productlist&sgroup=FREEVIEWwww.richersounds.com/showproduct.php?cda=showproduct&pid=HITA-HDR080ยฃ119 on their website, your local shop will match that, and they'll easily bring that down to ยฃ100 if they're out of stock but have one on the shelf. My display model was in a glass cabinet too, so not even any fingerprints, dust or scratches on it! |
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curiousgeorge
Junior Member
Posts โข 5,833
Likes โข 1,091
March 2007
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Virgin Media Users, by curiousgeorge on Nov 2, 2007 20:20:04 GMT 1, I meant set top box as in running broadband through it As in the type may limit broadband speeds if you connect via this way.
I'm going to look for a special offer on the V+ box currently ยฃ150 with 160gb of space, and they allow you record 2 different programs while watching a third. And just reading online about someone who modded the v+ box they own, adding a 750gb drive
I meant set top box as in running broadband through it As in the type may limit broadband speeds if you connect via this way. I'm going to look for a special offer on the V+ box currently ยฃ150 with 160gb of space, and they allow you record 2 different programs while watching a third. And just reading online about someone who modded the v+ box they own, adding a 750gb drive |
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Virgin Media Users, by corblimeylimey on Nov 2, 2007 20:48:33 GMT 1, I meant set top box as in running broadband through it As in the type may limit broadband speeds if you connect via this way. I'm going to look for a special offer on the V+ box currently ยฃ150 with 160gb of space, and they allow you record 2 different programs while watching a third. And just reading online about someone who modded the v+ box they own, adding a 750gb drive
Ha ha ha sorry, misunderstood completely.
The cable modem is seperate from the TV box, it's a Scientific Atlanta 2100.
The cable TV box, which even after cancelling the TV service they said we can keep still works for freeview and catch up TV etc, is an old Telewest broadband digital Pace, but thats just for the TV.
The broadband is a seperate cable from the junction box which goes to the Modem then into my computer via ethernet.
I meant set top box as in running broadband through it As in the type may limit broadband speeds if you connect via this way. I'm going to look for a special offer on the V+ box currently ยฃ150 with 160gb of space, and they allow you record 2 different programs while watching a third. And just reading online about someone who modded the v+ box they own, adding a 750gb drive Ha ha ha sorry, misunderstood completely. The cable modem is seperate from the TV box, it's a Scientific Atlanta 2100. The cable TV box, which even after cancelling the TV service they said we can keep still works for freeview and catch up TV etc, is an old Telewest broadband digital Pace, but thats just for the TV. The broadband is a seperate cable from the junction box which goes to the Modem then into my computer via ethernet. |
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gozgoz
Junior Member
Posts โข 1,617
Likes โข 7
September 2007
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Virgin Media Users, by gozgoz on Nov 5, 2007 0:46:57 GMT 1, www.speedtest.net/I p'wned this whole site when people compared speeds, but i got no free print anyone??? From VM: Those on tier M who download over 350MB during peak hours will have their downstream speed restricted to 1Mbps, and upstream to 128Kbps, for four hours. Those on tier L who download over 750MB during peak hours will have their downstream speed restricted to 2Mbps, and upstream to 192Kbps, for four hours. The top rung service, XL, will see users downloading over 3GB in peak hours having their downstream speed restricted to 5Mbps, and 256Kbps upstream.
trhanks for this! real useful!
www.speedtest.net/I p'wned this whole site when people compared speeds, but i got no free print anyone??? From VM: Those on tier M who download over 350MB during peak hours will have their downstream speed restricted to 1Mbps, and upstream to 128Kbps, for four hours. Those on tier L who download over 750MB during peak hours will have their downstream speed restricted to 2Mbps, and upstream to 192Kbps, for four hours. The top rung service, XL, will see users downloading over 3GB in peak hours having their downstream speed restricted to 5Mbps, and 256Kbps upstream. trhanks for this! real useful! |
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anyone??? 
