jipsy
New Member
Posts โข 326
Likes โข 35
July 2007
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POW - Purchase Completion, by jipsy on Nov 5, 2007 13:31:43 GMT 1, Got a mail from POW telling me to complete my purchase:
We're really sorry about the Protx problems on Monday but we have a record of your order and here's another chance to process your payment.
Please click on the link below to resubmit your order.
Click here...
but all I keep getting is this message.
What do I do?
Order Ref: 939851391
ADODB.Field error '80020009'
Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.
/Trolleys/CheckOut_Payment.asp, line 0
Got a mail from POW telling me to complete my purchase:
We're really sorry about the Protx problems on Monday but we have a record of your order and here's another chance to process your payment.
Please click on the link below to resubmit your order.
Click here...
but all I keep getting is this message.
What do I do?
Order Ref: 939851391
ADODB.Field error '80020009'
Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.
/Trolleys/CheckOut_Payment.asp, line 0
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POW - Purchase Completion, by dave313perry on Nov 5, 2007 13:36:08 GMT 1, sounds like you were too slow - or they sent you a dud link where they never activated the payment.
could be tricky - dont delete the e-mail and save the e-mail ' Header'
sounds like you were too slow - or they sent you a dud link where they never activated the payment.
could be tricky - dont delete the e-mail and save the e-mail ' Header'
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stradled
Junior Member
Posts โข 1,062
Likes โข 187
April 2007
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POW - Purchase Completion, by stradled on Nov 5, 2007 14:05:22 GMT 1, More went on sale on Friday, so maybe anyone who didnt pay by then and any spares were put back up for sale.
Hope that is not the case for you though, email them and ask, they are usually pretty quick to reply.
More went on sale on Friday, so maybe anyone who didnt pay by then and any spares were put back up for sale.
Hope that is not the case for you though, email them and ask, they are usually pretty quick to reply.
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Tyler Durden
New Member
Posts โข 742
Likes โข 1
February 2007
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POW - Purchase Completion, by Tyler Durden on Nov 5, 2007 15:53:06 GMT 1, Yea - drop POW an e-mail outlining the particulars above.
It could one of 2 things: either the link that they sent you was a dud i.e. the reference number was incorrect and they have a correct one waiting, or I remember the e-mail saying that you had to pay promptly so they may have assumed you didn't want it and put it back up for sale...
I really hope it's the former for you.
Yea - drop POW an e-mail outlining the particulars above.
It could one of 2 things: either the link that they sent you was a dud i.e. the reference number was incorrect and they have a correct one waiting, or I remember the e-mail saying that you had to pay promptly so they may have assumed you didn't want it and put it back up for sale...
I really hope it's the former for you.
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POW - Purchase Completion, by fleepea on Nov 5, 2007 15:57:28 GMT 1, more went on sale Friday?!?!?!?
more went on sale Friday?!?!?!?
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POW - Purchase Completion, by dave313perry on Nov 5, 2007 16:08:23 GMT 1, indeed a few came back on - mainly unsigned - few coloured
indeed a few came back on - mainly unsigned - few coloured
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jipsy
New Member
Posts โข 326
Likes โข 35
July 2007
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POW - Purchase Completion, by jipsy on Nov 5, 2007 16:12:50 GMT 1, Just spoke with Dora and she confirmed that my payment had went through and I didn't need to do anything.
Rather odd but I am relieved.
+1 to the forum member who helped me out.
Just spoke with Dora and she confirmed that my payment had went through and I didn't need to do anything.
Rather odd but I am relieved.
+1 to the forum member who helped me out.
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POW - Purchase Completion, by arcam on Nov 5, 2007 16:14:49 GMT 1, That's good to hear. 
That's good to hear. |
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jondaughtry
New Member
Posts โข 9
Likes โข 0
November 2007
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POW - Purchase Completion, by jondaughtry on Nov 5, 2007 17:35:15 GMT 1, can anyone help or has had the same problem with or without a satisfactory outcome.
added to basket a signed BW... Protx site would not accept payment for an unknown reason and the whole thing came crashing down.... THEN received and email from Protx confirming order but not quoting card details just TEST ABC etc. Then received an email from POW confirming the order plus number allocated.
NOW.... POW are saying there was no order for an SIGNED one but only an unsigned one. But I never added and unsigned one to a basket. never saw it, never clicked it.
where do i stand? POW say nothing can be done.
can anyone help or has had the same problem with or without a satisfactory outcome.
added to basket a signed BW... Protx site would not accept payment for an unknown reason and the whole thing came crashing down.... THEN received and email from Protx confirming order but not quoting card details just TEST ABC etc. Then received an email from POW confirming the order plus number allocated.
NOW.... POW are saying there was no order for an SIGNED one but only an unsigned one. But I never added and unsigned one to a basket. never saw it, never clicked it.
where do i stand? POW say nothing can be done.
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Tyler Durden
New Member
Posts โข 742
Likes โข 1
February 2007
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POW - Purchase Completion, by Tyler Durden on Nov 5, 2007 17:44:51 GMT 1, Has your card had funds taken off of it? I know it sounds rudimentary, but if you got the protx confirmation, the POW order (including the reference number, most importantly) and ยฃ500 + postage taken from your account then perhaps you can state your case again to POW to see if they can help. They did, after all, keep a log of all of the details somehow before the site went down, although I don't know if that was purely for the coloured trollies release.
They may or may not be able to help, but the terms do state:
'Picturesonwalls reserve the right to issue refunds at any time prior to delivery.'
Has your card had funds taken off of it? I know it sounds rudimentary, but if you got the protx confirmation, the POW order (including the reference number, most importantly) and ยฃ500 + postage taken from your account then perhaps you can state your case again to POW to see if they can help. They did, after all, keep a log of all of the details somehow before the site went down, although I don't know if that was purely for the coloured trollies release.
They may or may not be able to help, but the terms do state:
'Picturesonwalls reserve the right to issue refunds at any time prior to delivery.'
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jondaughtry
New Member
Posts โข 9
Likes โข 0
November 2007
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POW - Purchase Completion, by jondaughtry on Nov 5, 2007 17:46:38 GMT 1, They actually took the money for an unsigned.
They actually took the money for an unsigned.
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pagerage
New Member
Posts โข 323
Likes โข 6
February 2007
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POW - Purchase Completion, by pagerage on Nov 5, 2007 17:48:17 GMT 1, i got a confirmation number from POW, and got the "bear with us while your item is being added to your basket" message, but POW says i am not getting a print. it sucks.
i got a confirmation number from POW, and got the "bear with us while your item is being added to your basket" message, but POW says i am not getting a print. it sucks.
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jondaughtry
New Member
Posts โข 9
Likes โข 0
November 2007
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POW - Purchase Completion, by jondaughtry on Nov 5, 2007 17:52:38 GMT 1, Has your card had funds taken off of it? I know it sounds rudimentary, but if you got the protx confirmation, the POW order (including the reference number, most importantly) and ยฃ500 + postage taken from your account then perhaps you can state your case again to POW to see if they can help. They did, after all, keep a log of all of the details somehow before the site went down, although I don't know if that was purely for the coloured trollies release. They may or may not be able to help, but the terms do state: 'Picturesonwalls reserve the right to issue refunds at any time prior to delivery.'
the POW email:
Thank you for your order; your details have been recorded as follows:
then gave my name, etc and the number of the print
Has your card had funds taken off of it? I know it sounds rudimentary, but if you got the protx confirmation, the POW order (including the reference number, most importantly) and ยฃ500 + postage taken from your account then perhaps you can state your case again to POW to see if they can help. They did, after all, keep a log of all of the details somehow before the site went down, although I don't know if that was purely for the coloured trollies release. They may or may not be able to help, but the terms do state: 'Picturesonwalls reserve the right to issue refunds at any time prior to delivery.' the POW email: Thank you for your order; your details have been recorded as follows: then gave my name, etc and the number of the print |
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craigf
Full Member
Posts โข 8,557
Likes โข 846
May 2007
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POW - Purchase Completion, by craigf on Nov 5, 2007 17:56:20 GMT 1, I think if they took the money for an unsigned unless you have a screen grab showing you ordered a signed you are going to be missing some HB pencil work at the bottom of your picture. Not great, but at least you managed to get one, there are a lot of ppl on the board who missed out
I think if they took the money for an unsigned unless you have a screen grab showing you ordered a signed you are going to be missing some HB pencil work at the bottom of your picture. Not great, but at least you managed to get one, there are a lot of ppl on the board who missed out
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