tab1
Full Member
Posts โข 8,519
Likes โข 3,679
September 2011
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Advice please, by tab1 on Nov 9, 2011 23:58:31 GMT 1, Dont know what section to post in but any advice would be appreciated. I purchased 3 prints from hand made posters in Norway on the 25th of September arrived two weeks later missing one print,got in touch via email to inform of mishap and quoted numbers of prints received and was given an apology and told a replacement would be sent.waited two weeks again and no print received contacted via email again and told to wait up to 30 days,I asked for a tracking number and was told they don't use that type of service. my emails are answered infrequently and now told they have to check with their supervisor on what to do? I have bought art from all over the world even Australia recently and only taken six days to reach the uk. What can I do? Thanks in advance
Dont know what section to post in but any advice would be appreciated. I purchased 3 prints from hand made posters in Norway on the 25th of September arrived two weeks later missing one print,got in touch via email to inform of mishap and quoted numbers of prints received and was given an apology and told a replacement would be sent.waited two weeks again and no print received contacted via email again and told to wait up to 30 days,I asked for a tracking number and was told they don't use that type of service. my emails are answered infrequently and now told they have to check with their supervisor on what to do? I have bought art from all over the world even Australia recently and only taken six days to reach the uk. What can I do? Thanks in advance
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ilmambo
Junior Member
Posts โข 2,336
Likes โข 244
March 2010
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Advice please, by ilmambo on Nov 10, 2011 0:22:37 GMT 1, wait some more? probably the print is stuck at customs. remember that Norway is not a member state of EU so customs delays can happen.
wait some more? probably the print is stuck at customs. remember that Norway is not a member state of EU so customs delays can happen.
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Advice please, by rperry on Nov 10, 2011 1:49:26 GMT 1, yep, probably have to wait two more weeks, then demand refund or EMS shipping of the print at their expense. Most likely you will just get your cash back. Hope you used a credit card.
yep, probably have to wait two more weeks, then demand refund or EMS shipping of the print at their expense. Most likely you will just get your cash back. Hope you used a credit card.
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schnulli
New Member
Posts โข 735
Likes โข 13
February 2010
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Advice please, by schnulli on Nov 10, 2011 1:50:42 GMT 1, Find that really surprising from HMP. Maybe they just need some time to sort it out internally. Good luck though, hope it gets sorted
Find that really surprising from HMP. Maybe they just need some time to sort it out internally. Good luck though, hope it gets sorted
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Phear Loathing
Junior Member
Posts โข 1,377
Likes โข 420
October 2010
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Advice please, by Phear Loathing on Nov 10, 2011 8:29:24 GMT 1, I would give it time. I have had a couple very long experiences with Norwegian customs. They held a Dolk print from me for a long long time once. HMP will get it sorted for you. I am very very certain of this. THey are good people over there.
I would give it time. I have had a couple very long experiences with Norwegian customs. They held a Dolk print from me for a long long time once. HMP will get it sorted for you. I am very very certain of this. THey are good people over there.
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Advice please, by searchandrescue on Nov 10, 2011 10:11:38 GMT 1, Have shipped quite a bit to Norway from the UK, not being in the EU means things can be a little slower.
Have shipped quite a bit to Norway from the UK, not being in the EU means things can be a little slower.
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kunstrasen
Artist
Junior Member
Posts โข 2,176
Likes โข 1,144
August 2009
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Advice please, by kunstrasen on Nov 10, 2011 10:15:13 GMT 1, No worries with HMP. They are not really using the fastest shipping service but that is really the only downside. Delivery can take a while and customs are not speeding things up. You can be 100% sure your print will get to you though.
No worries with HMP. They are not really using the fastest shipping service but that is really the only downside. Delivery can take a while and customs are not speeding things up. You can be 100% sure your print will get to you though.
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Deleted
Posts โข 0
Likes โข
January 1970
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Advice please, by Deleted on Nov 10, 2011 12:48:11 GMT 1, Norwegian customs are a pain. That's for sure. HMP have a lot on with a studio move etc. I'm sure they fix this as soon as they've resolved what happened. Good people.
Norwegian customs are a pain. That's for sure. HMP have a lot on with a studio move etc. I'm sure they fix this as soon as they've resolved what happened. Good people.
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saint
Junior Member
Posts โข 4,887
Likes โข 1,881
September 2010
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Advice please, by saint on Nov 10, 2011 12:49:54 GMT 1, Nothing but good dealings with HMP, sure they'll sort it out. I agree the shipping is useless tho.
Nothing but good dealings with HMP, sure they'll sort it out. I agree the shipping is useless tho.
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