what a jerk - hope you get it sorted!

Paypal are arse holes. Always add the tracking info to the pay pal transaction. You do this by clicking the transaction ID and at the bottom click 'add tracking'

also always ONLY send by ups , dhl, fedex because you will get a proper signature and they will tell you exactly when the print is delivered

but even that wont guaranty anything

here is a little story that happened to a friend

He sold a print sent it by Fedex, the buyer told him that the tube arrive empty, then he went to the police to say that the tube was empty, got a report etc. then paypal gave the money back to the buyer and my friend the seller was left without a print and without any money at all

and because he did not insure the print for the full value he made a big loss

so always send by a courrier but pay for extra insurance to cover the full amount, if you dont do that then your normal cover its only £50

Yep always do this. But remember that tracking number disappear after a while. Meaning if you try to use a 3 or 4 months old tracking number, you wouldn't be able to verify that the tracking actually existed or arrived at destination!

Hopefully, I keep everything on record since it happened to my brother last year. Someone made opposition to his credit card almost a year after saying someone stole his credit card and bought some vinyls with his credit card . Hopefully, he still had the postage receipt with the guy's address.

The big problem here is that for once it's not paypal's fault. The guy made the opposition through his credit card company. The decision will be made by the credit card company. They ask paypal information about this purchase. Proof of shipment... So they can help block the claim.

Hopefully it's only for a $200 transaction. As JBOY said, always add the tracking number through paypal with transaction on ebay and always keep for at least a year the paper or pdf receipt of shipment where there's the post stamp and the buyer's address...

Basically, if the credit card company root for the buyer (in case i wouldn't have any proof). Paypal would have to cancel the transaction, meaning taking $200 on my paypal account (for now, they blocked $200 on my credit card).

@ eduarandres : It happened to me last year as well. Received a tube opened and empty. The parcel was lost during 3 weeks. Refused the parcel, and it went back to seller (who hopefully insured it to its value) and everyone got his money.

But yeah another advice : always check the parcel when you receive it and make a claim (or reject the parcel) to the delivery guy when you receive it. If you don't, even if you insured rightfully the parcel, there's no retro insurance claim possible (even if you fully insured the parcel). The shipping companies consider that when a parcel is signed, the parcel is always accepted no matter the external defects (and they will never take the blame afterwards!).

Other advice, always send to the address that you see on paypal at the time of the purchase. It happens sometimes that a buyer ask you to ship to another address after payment (if it's intended to be a gift for example). Never ever accept. If there's a dispute, paypal will tell you that you don't have any proof that the parcel was actually received since it wasn't sent to the right address and you'll get screwed!

What was their ebay id? (as it does sound dodgy)

Also, i have 2 ongoing claims with Royal Mail. First was the buyer received an empty tube and the 2nd claim was a damaged tube and contents.

I had to wait an age for paypal to make their decision on the empty contents case and they gave the £ back to the buyer. I put a claim in with Royal Mail and they stated there would be a 3month investigation. After which they kept asking for the same info i had already provided numerous times. Then they offered the price which i paid for print (which was alot less than what i sold it for 4years later) even though i had insured it for this much. They then closed case and told me to appeal.

And the same basically has happened in the 2nd case. This has been going on since december 2009.

JBOY is right again. Shipping carriers are total bastards with that. Basically, their policy says that if there's no outside damage when receiving the parcel, the sender didn't pack well the parcel (hence it's his fault). But signed for = NO POSSIBLE INSURANCE CLAIM


I have a question maybe someone here knows the answer. It can happen in good faith that something breaks (or tore...) during shipping. There's some credit cards that has buying insurance protection (like Amex cards); for example, with Amex if something you bought during the last 90 days breaks or get stolen, you can be reimbursed of the amount of your purchase if you used that card to purchase (no opposition to the payment). I was wondering for example, if they would indemnise you for a print or a painting that gets damaged during shipping?

Good thread this, lots of lessons for us all and tips on how not to get stung

That was exactly my question mike...

And the cherry on the pie is that you'll have to pay the fee for the credit card claim made by the credit card owner £10 (if the credit card company roots the claim...)

Correct, I once sold a print on ebay, got payment via paypal, and sent it off. About a week after the buyer wrote me that it was damaged. The buyer then contacted royal mail about this. Took a couple of weeks and then the buyer returned to me a said that Royal Mail told him that the claim needed to be made from the senders country. Ok, then I filled out a claim at my postoffice, 3 days after I got a reply, the claim must be made in the buyers country...

Anyhow, since the buyer had signed for it even though there was quite a bump in the tube, it would not be covered. So I ended up losing both the money and the print.

This thread should possibly be made a sticky and renamed to something like 'ebay, paypal and postage facts'

Does anyone know the maximum amount you can send in one transaction, as a gift on paypal ?

Something strange happened to me when sending Paypal gift.
Two days ago I sent a payment as Paypal gift and I had no fees, nor the seller. Today I was sending another Paypal gift and I had chargers. I found it odd...

Could it be somehow related with currencies or countries?

Edit: the sellers are from different countries