Weegis
New Member
Posts โข 130
Likes โข 16
June 2007
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Question - eBay buyer wait for payment etiquette, by Weegis on May 25, 2012 22:05:37 GMT 1, Just sold an item on eBay. The auction ended Wednesday. After 24 hours and no PayPal completed transaction email, I decided to send an invoice thanking the buyer for bidding/winning etc and if there was any specific instructions or preferences to adhere to as far as shipping goes. Still have not received a reply going on 2+ days now.
So, question is, am I being too pushy in thinking I should perhaps send another note to the buyer? And if so, what is the proper wait time before thinking I may have a deadbeat on my hands? Usually if I win an auction I pay anytime within several hours of its ending.
Thanks for the feedback/advice if you can give
Just sold an item on eBay. The auction ended Wednesday. After 24 hours and no PayPal completed transaction email, I decided to send an invoice thanking the buyer for bidding/winning etc and if there was any specific instructions or preferences to adhere to as far as shipping goes. Still have not received a reply going on 2+ days now.
So, question is, am I being too pushy in thinking I should perhaps send another note to the buyer? And if so, what is the proper wait time before thinking I may have a deadbeat on my hands? Usually if I win an auction I pay anytime within several hours of its ending.
Thanks for the feedback/advice if you can give
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Art Fan 2011
Junior Member
Posts โข 4,671
Likes โข 1,952
February 2012
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Question - eBay buyer wait for payment etiquette, by Art Fan 2011 on May 25, 2012 22:13:28 GMT 1, May be a genuine reason for them not paying yet, but a message from them would of been nice. Id send another message in 2 days time, if you have still not had a response or payment you can start the unpaid item process - good luck!!
May be a genuine reason for them not paying yet, but a message from them would of been nice. Id send another message in 2 days time, if you have still not had a response or payment you can start the unpaid item process - good luck!!
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Baby Dave
Junior Member
Posts โข 1,403
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February 2011
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Question - eBay buyer wait for payment etiquette, by Baby Dave on May 25, 2012 22:19:12 GMT 1, My personal view is that etiquette on eBay should be very strict. I've been nice and lenient with some buyers and have ended up with non payments or extremely late payments.
There is a set time where payment is expected. If this time is not met then you can open an eBay resolution centre case. I think the time is 4 days. I see no problem with opening a case or sending several messages and prompts. Granted, different people have different circumstances and may have had personal issues affect their response time, but it's not that hard to send you a message.
My advice is to send another message asking for payment or offering a further X amount of days for payment. I would also make it clear that you will open a resolution case if payment isn't received. Be open and honest with your actions and you can't go far wrong. If it is a genuine over sight or error on the buyers part then there's no harm done. They get the item and you get paid.
Good luck 
My personal view is that etiquette on eBay should be very strict. I've been nice and lenient with some buyers and have ended up with non payments or extremely late payments. There is a set time where payment is expected. If this time is not met then you can open an eBay resolution centre case. I think the time is 4 days. I see no problem with opening a case or sending several messages and prompts. Granted, different people have different circumstances and may have had personal issues affect their response time, but it's not that hard to send you a message. My advice is to send another message asking for payment or offering a further X amount of days for payment. I would also make it clear that you will open a resolution case if payment isn't received. Be open and honest with your actions and you can't go far wrong. If it is a genuine over sight or error on the buyers part then there's no harm done. They get the item and you get paid. Good luck |
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Weegis
New Member
Posts โข 130
Likes โข 16
June 2007
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Question - eBay buyer wait for payment etiquette, by Weegis on May 25, 2012 22:28:25 GMT 1, Thanks all. Yeah, thing is, the item in question (a print) sold for ยฃ1600. To me, hardly something cost-wise I for one would forget about or not pay for in a prompt manner. Thus why I'm heading into the deadbeat opinion....
Thanks all. Yeah, thing is, the item in question (a print) sold for ยฃ1600. To me, hardly something cost-wise I for one would forget about or not pay for in a prompt manner. Thus why I'm heading into the deadbeat opinion....
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Art Fan 2011
Junior Member
Posts โข 4,671
Likes โข 1,952
February 2012
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Question - eBay buyer wait for payment etiquette, by Art Fan 2011 on May 25, 2012 22:32:03 GMT 1, Babydave is right, after 4 days has passed you may open an unpaid item case - I would do that when you can, the buyer can still pay once the case is open, but if they dont pay within 1 week, the case will be closed in your favour, your seller fees will be returned, and they will get a "black mark" against there name (not that it seems to bother some buyers!)
Babydave is right, after 4 days has passed you may open an unpaid item case - I would do that when you can, the buyer can still pay once the case is open, but if they dont pay within 1 week, the case will be closed in your favour, your seller fees will be returned, and they will get a "black mark" against there name (not that it seems to bother some buyers!)
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Deleted
Posts โข 0
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January 1970
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Question - eBay buyer wait for payment etiquette, by Deleted on May 25, 2012 22:32:08 GMT 1, It's a lot of cash...they might be waiting on payday or their bonus etc.
Perhaps...
Let them know it'll be on offer to the second highest bider unless payment isn't made within 4/5 days of the auction.
It's a lot of cash...they might be waiting on payday or their bonus etc.
Perhaps...
Let them know it'll be on offer to the second highest bider unless payment isn't made within 4/5 days of the auction.
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Weegis
New Member
Posts โข 130
Likes โข 16
June 2007
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Question - eBay buyer wait for payment etiquette, by Weegis on May 26, 2012 1:34:26 GMT 1, Thanks folks, just needed a little help in the what would you do department. I'll try another contact tomorrow, and hope for some resolve one way or another
Thanks folks, just needed a little help in the what would you do department. I'll try another contact tomorrow, and hope for some resolve one way or another
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.dappy
Full Member
Posts โข 9,841
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December 2010
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Question - eBay buyer wait for payment etiquette, by .dappy on May 26, 2012 1:43:46 GMT 1, Yes - pay day over this w/e & Mon/Tues. Send a message, but if def no return contact by Wed start unpaid item claim, if you already have not done so. Good Luck.
Yes - pay day over this w/e & Mon/Tues. Send a message, but if def no return contact by Wed start unpaid item claim, if you already have not done so. Good Luck.
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Goooogle Male
New Member
Posts โข 731
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December 2010
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Question - eBay buyer wait for payment etiquette, by Goooogle Male on May 26, 2012 2:09:49 GMT 1, For me its all about communication. A good buyer with a pay day/cash flow problem will hit you up within 24 hours of getting the email invoice (not always auction completion; sellers can be lame too occasionally) and give it to you straight- "hey mate, yes I won your auction but i don't get paid till xx. are you happy to wait till that date or would you rather 2nd chance offer/cancel the deal?"
they will enter dialogue, explain and give a payment date.
For me, someone who bids (clearly knowing the end time as most people bid at the last minute), wins and then doesn't pay and ignores communication is disrespecting you and the whole eBay process. IMO 48 hours is plenty of time for them to get back to you - even of they are on holiday the alerts will still be popping up on their phone or email.
For me its all about communication. A good buyer with a pay day/cash flow problem will hit you up within 24 hours of getting the email invoice (not always auction completion; sellers can be lame too occasionally) and give it to you straight- "hey mate, yes I won your auction but i don't get paid till xx. are you happy to wait till that date or would you rather 2nd chance offer/cancel the deal?"
they will enter dialogue, explain and give a payment date.
For me, someone who bids (clearly knowing the end time as most people bid at the last minute), wins and then doesn't pay and ignores communication is disrespecting you and the whole eBay process. IMO 48 hours is plenty of time for them to get back to you - even of they are on holiday the alerts will still be popping up on their phone or email.
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Weegis
New Member
Posts โข 130
Likes โข 16
June 2007
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Question - eBay buyer wait for payment etiquette, by Weegis on May 26, 2012 2:38:34 GMT 1, Yeah, I figured as much re:48 hours....seems like enough time to begin wondering what the deal is here, hence my question. Just sent the buyer a pleasant second contact in hopes this may be just a payday deal. But again, ยฃ1600 seems to me more than a payday funding issue....
Yeah, I figured as much re:48 hours....seems like enough time to begin wondering what the deal is here, hence my question. Just sent the buyer a pleasant second contact in hopes this may be just a payday deal. But again, ยฃ1600 seems to me more than a payday funding issue....
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jonti
New Member
Posts โข 921
Likes โข 141
December 2011
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Question - eBay buyer wait for payment etiquette, by jonti on May 26, 2012 7:20:46 GMT 1, This really pissses me off, I bet he was bidding until the last minute of the auction too.
Chances are he was online at the end of the auction if he wanted the print, then to not send any payment/mail then is a bit beyond me.
Unless an agreement is made between buyer and seller otherwise, payment should ideally be made at the end of the auction, or within 24 hours at least
This really pissses me off, I bet he was bidding until the last minute of the auction too.
Chances are he was online at the end of the auction if he wanted the print, then to not send any payment/mail then is a bit beyond me.
Unless an agreement is made between buyer and seller otherwise, payment should ideally be made at the end of the auction, or within 24 hours at least
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spencerlee
New Member
Posts โข 853
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May 2006
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Question - eBay buyer wait for payment etiquette, by spencerlee on May 26, 2012 7:49:37 GMT 1, I sold something 3 weeks ago and still haven't been paid. I invoiced them, sent a message. Then sent another message saying I would raise a non paying dispute and they said 'i will pay soon' and that was 5 days ago. I don't think I have any chance. And this is from a buyer who was asking inane picky questions before it ended, that were all answered in the listing. I have over 2000 +ve 100% feedback and this person has hardly any.
Some people are just morons.
I sold something 3 weeks ago and still haven't been paid. I invoiced them, sent a message. Then sent another message saying I would raise a non paying dispute and they said 'i will pay soon' and that was 5 days ago. I don't think I have any chance. And this is from a buyer who was asking inane picky questions before it ended, that were all answered in the listing. I have over 2000 +ve 100% feedback and this person has hardly any.
Some people are just morons.
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Stoko
Artist
Junior Member
Posts โข 1,706
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June 2010
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Question - eBay buyer wait for payment etiquette, by Stoko on May 26, 2012 9:16:05 GMT 1, If this is recent then i'd assume they're waiting for payday and dragging this out til next Thursday.
If this is recent then i'd assume they're waiting for payday and dragging this out til next Thursday.
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