first 1 up on ebay!

www.ebay.co.uk/itm/David-Shrigley-Be-Nice-Counter-Editions-Edition-of-125-Signed-Numbered/282850443048?hash=item41db333f28:g:64gAAOSwIzFahq4H

I ordered one of these and it arrived today. Lovely print!

Shitty experience with Counter Editions on this, attempting to buy Be Nice.

Details for anyone who cares:

Carted at 1800, checked email a few times for coupon. In that time saw price changed to 2,000.
Absolute max I could afford.

Carted at 2,000. Took about 90 seconds--2 minutes to fill out form.
The price stayed at 2,000 on my screen (R side, ship & pay information on L side) entire time I filled out.

Click pay, all good. Congratulations! Etc. Yay!

Go to receipt to print screen shot for my records. 4,250 GBP !!!

WTF!?

Email them, unacceptable and impo$$ible. I agreed to our contracted price of 2,000 as was listed on your website during entire checkout process.

Basically tell me they charged me 5,000 GBP tier, to fck myself at 2,000, and they will cancel the order.

Is this SOP for tiered pricing? Behind the scenes and unbeknownst to buyer the price rises faster than meat in Caracas?

Understand the concept, prices rise as orders come in. My order was in.

Disappointed and somewhat furious about this.

Any insight or experiences welcomed.

Greedy wankers!! Email shrigley to let him know also. Whichever piece of art you buy with the 2k you will now enjoy more 👍

That is what I did not understand.  Never happened that way before.  Many sites give a 10-15 minute transaction-completion window, during which time you essentially have right of first refusal at that price.

Seems deceptive and manipulative, the behind-the-scenes price inflation.

I was acting in accord with what @romulus said above.

Thanks for your input.

Thanks everyone for the input.

Agreed on the Humes; they caught my eye when I was looking over the site. Strange he is not more expensive.

The Terms and Conditions of the Counter Editions website address this situation under 'Pricing':

countereditions.com/terms


At those times when we are experience [sic] high demand prices are subject to rapid change. As such the price for an edition already in your basket may change during the shopping and checkout process. The actual price payable is the price at which your order is accepted and confirmed.


You will have accepted this provision when you clicked the box 'Agree to Terms and Conditions'. Whether it's legally enforceable is a separate matter.

__________


Here, it wasn't a simple case of offer and acceptance. The offer at £2,000 looks to have been terminated — revoked by Counter Editions minutes or seconds prior to its acceptance by you. [It's also arguable that this wasn't even an offer, but rather an invitation to treat.]

What's noteworthy is the fact you appear to have had zero indication of the price jump (from £2,000 to £4,250) at the time you clicked the 'Place Order Now' box. That's messed up. An agreement cannot be entered into if one of the parties hasn't received communication of contractual terms having changed. Valid consent requires knowing what you're consenting to.

Given the ambiguity, this would make an interesting legal case. I don't know how an English court would opine if you were seeking to enforce a sale for £2,000. The cancellation of your order and refund might already be deemed a sufficient remedy.

__________


Legalities aside, your description indicates the Checkout system for Counter Editions is wholly inadequate. It's preposterous that a buyer discover how much they were charged for a purchase only after the funds have been debited from their account.

However, I don't believe there's been dishonest intent by Counter Editions. So I wouldn't use your description of "predatory" when referring to the company's behaviour. "Unfair" seems more accurate to me.

I'd be curious to hear the artist's feedback. Getting Shrigley onside may be your best chance for achieving a satisfactory outcome.

Good luck.

Yes, this is how Counter Editions has always worked. For a sale like the Shirley, (any print that is going to move quickly), the final price may have jumped a tier (or two or three), after you hit the final pay button.
Had you refreshed the last page, you would have seen the price had changed. But obviously nobody is going to refresh the last page, and it could still change after that, so it's sort of a mute point.

The fact that they offer to refund your order immediately means that they're doing all they can in instances like this. It sucks for sure, but it is what it is...I guess

I think if you cart something at one price that is what you should pay. Counter Editions seem to use an antiquated system which is a shame given the money they’re making.

Thanks - that’s good to hear.

Legally binding?

Really?

Would love this to be true

Do you have all the info to take this further?

Photoshop 😅

It’s actually not antiquated. It’s cutting edge. It was just designed to work this way.