What a joke, I ordered months ago from OBEY and recived nothing as well, no mails no nothing, wish I read this before ordering huh, its like £130 gone!!!!
BALLS

mine have been 4 months now. 50 emails...... only one reply, saying they would sort it out, and they haven't

their service is truly awful. there really is no excuse. If I ran my business like this I would be bankrupt by now.

every other US print seller has been 100% brilliant with me - goods within 2 weeks. they have been 100% awful. and I have paid $41 in post so there is not excuse on that front.

I relectantly phoned them (i ahte phones, espec when I pay for them, and I'm telling someone to do their f'ing job properly!)

got april's A/M, after being on hold for what seemed like ages (probably wasn't, but I could hear the noise of money tinkling down the drain.... )

sent follow up emails....

finally got an email reply....

asking the same question they asked 2 months ago (shall we fed-ex it). the same question I answered 2 months ago. (the answer was 'yes, I have never wanted a refund, I just want my prints)

f me, does it take a genius to work out that if you have already kept a customer waiting 2 months and not replied to their emails, that finally when you do reply to his email, it's pretty f'ing sensible not to keep him waiting another 2 months...

I seriously don't care about the time. I care about the COMPLETE lack of contact and replies. I don't mind waiting for an ashmatic (sp?) snail to deliver it, as long as I know the snail has it on his little back and will be sliming his way over to me as soon as possible.

and then for 4 months I have wondered whether I should pay over the odds for them on ebay (if I wait even longer I assume the prices will rise yet more), or if I will ever get the ones I ordered and paid for before they sold out.

f it. I have ordered art stuff from about 30 different sellers, at home and abroad, business and individual, I have never had a problem like this. pathetic.

i don't think I'll be able to look at another Obey print for 6 months

such a shame - they seem to try to do stuff for charity etc, but what's the point if u can't even do basic stuff right? why charge only $30 for a print if you can't get the prints out to people? maybe they need to charge more?

sorry people, I have to retract my praise of ducky wadles...

the shop may still be fine (everyone says their service is excellent and I will happilyagree with that)

but the owner has launched into a highly personalised and childish attack on me on the other side. Not sure why he can't be an adult about my comment that as long as they aren't sold out at Obey they are the same price ($30) [which is very good], but then only when they sell out at Obey that they seem to jack the prices up ludicrously....

'the truth shall set you free'

I suggest that anyone waiting for Obey goods opens a dispute with paypal or you could possibly lose your money, you have 45 days from the time you make your order and my time is nearly out..
Just opened mine and I'll let you know how i get on.

In the meantime next Obey i see on a wall is coming straight down.
Childish maybe but it will make me feel better.



C

ditto for me. they have said they will sort mine out, but I've heard that all before.

when I get my teeth into something I WILL get my recompense!

like a BULL in a china (or LA) shop ;D

I'm not convinced that shep will be just standing around waiting for us to pounce on him, but if he is miraculously around when I am (or is doing some sort of Q&A) I will also ask him some very difficult questions!

on a lighter note I got my copy of 'Supply & Demand' today via Amazon (first copy went missing in the post)

UTTERLY AMAZING. great stories, images, explanations etc

And most of the B&W photos are brilliant and really well produced. I think photos of the Obey stuff (mainly the Obey Giant face) work well, especially from a distance (because you don't need to see the wheat paste up close), so their context in their environment can be show. It's a real lesson for me - it doesn't really work like that for most graffiti / stencils

buy buy buy......

Unfortunately neither Amazon or Play are offering much of a discount at the moment (still close to the £35 RRP) but at least P&P is free. It is very heavy so I imagine ordering from abroad would be VERY expensive.

When I ordered mine Amazon were selling for £23 ;D


SHEP! you are so talented and do so many good things but your reputation is being sullied by your attempts to sell posters. Please sort it out so we can concentrate on your art and messages

I'd wait for the Banksy prints to come out, seems like a better investment to me. I've had an order pending since the 16th of August with prints that are now sold out with Obey, so I fully expect to have to file a complaint with Paypal on that one. If you buy anything Obey do yourself a favor and buy it from Ducky Waddles, this way you're assured of receiving the items, before they sell out.

heh, got a reply from Obey ordering.... still having a few probs but maybe some light at the end of the tunnel?....

"April is no longer working [with] us and we are in process of training new staff to respond to the orders email address [orders@obeygiant.com]."

April gone??
Big thanks for the info Im witing on a HUGE order (including 2 Godfather sets & 3 This Is A Posters) and have been dealing with April directly. Most of my orders went through her directly and not the site itslef. I better call them.

April told me she is there 2 more weeks. I better get my This Is a Poster as I ordered them the 1st day they were on the site (June/ July)...

I posted this on the Banksy ebay forums too and reposted it on a few others, but I was on here reading the issues experienced here too and wanted to pass it along too. Like I say below though, email me if you have any feedback you want passed along. I am going to make sure the posts below get back to them to0, like alot of the others out there I have sent them.

Post:
All the issues with Obey's shipping are being taken care of in a big way. I do not work for Obey but Shep and Amanda are friends of mine, hence me wanting to pass along this info.

Unfortunately, there is no other way to frame this that mistakes occurred and they are on it. I can even tell you Amanda [Shep’s wife], who is never in the office due to her new baby, is back helping with a lot of this personally.

Since I am not an employee of Obey [they could have liability issues if they discussed things about former employees], I will try to be more straightforward.

Basically, the reason your emails were not getting responded too or your prints shipped was somebody who was supposed to be doing it was not. That person is no longer working at Obey and it’s due to the shipping/communication issues experienced by so many customers.

New people are running the shipping as of very recently [2 new people were hired on specifically for this], new systems are in place [with more to follow], better materials are being used [thicker tubes for example], and they know that recent mistakes must be fixed.

I can say with 100% certainty things are being done to 1: resolve all of the outstanding complaints/orders 2: communicate with the consumers 3. Build a better system 4 Make sure this does not happen again

Also, let me know if there is any feedback I can pass along to them to help fix this situation further, as I can make sure it gets direct to them… [my email is baurmanngallery@aol.com]

I am extremely confident, from what I have seen and know first hand, that this mess will be resolved shortly.

Talk is cheap though, so hopefully those will still order from Obey will see the changes and slowly people’s confidence will be built back up.

This is posted on thier main page. Anyone who had issues should email them and you will recieve a free print. Like I said before, they feel horrible about this, and truly want to do whatever it takes to make it up to thier fans...

ATTENTION ORDER PROBLEMS
"OKAY... let's get this topic out in the open. As some of you may already know, we have had some recent problems with the MAIL ORDER from Obey Giant. I feel terrible! I feel so lucky that I can live making art. I have always emphasized that it is paramount to treat supporters well. I think anyone who knows me can vouch for my appreciation and overall attempts to treat others the way I'd like to be treated. I'm dismayed that anyone in my organization would not hold the same standards. Unfortunately, someone I trusted let me down BIG TIME. I had no idea until recently that many orders were a month or two behind because our complaint email address went directly and only to the person causing the complaints! Just how dire the situation had become was kept a secret from me until I started getting complaints to my direct email address and through Paypal itself. First of all, we have released the bad egg employee and hired replacements who are working overtime to rectify all the problems. Secondly, I'd like to give a gift poster to anyone who received particularly bad service. We are trying to figure out a method to track down people who deserve a "make up" gift. Some people will lie to get something free, but we do want to compensate any deserving victim of the "Order reign of terror".

Please email us with evidence of order problems and we'll make sure to hook you up. Below are instructions on what to do. Once again, I can't express how much I appreciate the support you've given my art and I'm doing everything I can to correct any problems and injustices. Thanks for listening."

- Shepard

If you have experienced order issues in the last few months we would like to extend our deepest apologizes for the delays, lack of communication, and inconveniences. We can assure you the problem has been fixed and we are doing everything possible to bring things back to normal. To show our appreciation for your patience and understanding we would like to offer you a limited print, signed, and numbered. For all customers that have experienced difficulties with their order from the months of June, July, and August please provide the following information and we will ship you a print for your troubles.

• Please send an email to orderissues@obeygiant.com, that includes the Name of the Purchaser, Paypal Transaction or Receipt ID, Ship to Address (no PO BOX or APO addresses), and Any Email Correspondences you may had regarding your order.

• Only 1 Print per Household and/or Name will be provided.

• We will no longer accept any emails after September 6th. Please allow for 7-12 business days delivery time for US orders and 12-20 business days delivery time for international orders from your email. You will be notified via email by PAYPAL (domestic) or USPS (international) when your print has been shipped.

• If you still have not received your Initial Order from the previous months please send an email describing your issue with your Paypal Transaction or Receipt ID and Date of Purchase to the appropriate email address provided below. You will be updated on your order status as soon as possible.

Orders place in June please email juneorders@obeygiant.com
Orders place in July please email julyorders@obeygiant.com
Orders place in August please email augorders@obeygiant.com

• If you have any other questions please email orders@obeygiant.com. Once again, Thank You for all your support and understanding.

OBEY GIANT ART

Hi chaps.

i take back all i said.

Despite already getting my refund through Paypal i seem to be a very lucky man as there is a print now on route to me. I have an e mail from UCPS Postal services telling me print is on route now, how exciting. ;D

and they still have the one i wanted in stock. however have now run out of wall space.

toodle pip.