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The Art of customer service, by manty on Oct 5, 2007 17:31:06 GMT 1, I agree Harveyn
I am gutted about this, I really want the canvas, and hate walking away from it, but they dont give a stuff, (all I want is a reply) so I begrudge them having my money. Its a stupid logic because I do with out the picture which I really want. But theres plenty more art out there I suppose and I have £3k back in my account.
I agree Harveyn
I am gutted about this, I really want the canvas, and hate walking away from it, but they dont give a stuff, (all I want is a reply) so I begrudge them having my money. Its a stupid logic because I do with out the picture which I really want. But theres plenty more art out there I suppose and I have £3k back in my account.
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pezlow
Junior Member
🗨️ 5,388
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January 2007
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The Art of customer service, by pezlow on Oct 6, 2007 8:50:40 GMT 1, Should have asked to se the manager Curley. Stroppy staff need their arses kicking. i would if i had the time but had to meet up with my BANKSY mug dealer ;D
Lol - it all felt better after a nice cuppa.
Should have asked to se the manager Curley. Stroppy staff need their arses kicking. i would if i had the time but had to meet up with my BANKSY mug dealer ;D Lol - it all felt better after a nice cuppa. |
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Curley
Junior Member
🗨️ 2,012
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June 2006
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The Art of customer service, by Curley on Oct 6, 2007 9:15:36 GMT 1, i would if i had the time but had to meet up with my BANKSY mug dealer ;D Lol - it all felt better after a nice cuppa.
It sure did.... ;D
i would if i had the time but had to meet up with my BANKSY mug dealer ;D Lol - it all felt better after a nice cuppa. It sure did.... ;D |
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The Art of customer service, by insite on Oct 6, 2007 9:25:23 GMT 1, You think we've got it bad ? Japanese tourists in Paris are being so traumatised by shop assistants rude and aloof attitude that the Paris tourist board are employing counsellors to help them get over it.
You think we've got it bad ? Japanese tourists in Paris are being so traumatised by shop assistants rude and aloof attitude that the Paris tourist board are employing counsellors to help them get over it.
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hendrix
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October 2007
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The Art of customer service, by hendrix on Oct 6, 2007 9:34:36 GMT 1, Fuck off, is that true insite, I agree with finsburyparkranger lets get the 'bomb the bank' competition up and running.
Fuck off, is that true insite, I agree with finsburyparkranger lets get the 'bomb the bank' competition up and running.
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The Art of customer service, by insite on Oct 6, 2007 9:55:11 GMT 1, f**k off, is that true insite, I agree with finsburyparkranger lets get the 'bomb the bank' competition up and running.
I heard this a while ago and don't know where to go looking for a link so it's as true as anything in the papers. When you go into a shop in Japan the assistants bow down in respect to you as a customer and will do anything to help you whereas in Paris they look down their noses, sneer at you and carry on doing their nails so it wouldn't surprise me at all.
f**k off, is that true insite, I agree with finsburyparkranger lets get the 'bomb the bank' competition up and running. I heard this a while ago and don't know where to go looking for a link so it's as true as anything in the papers. When you go into a shop in Japan the assistants bow down in respect to you as a customer and will do anything to help you whereas in Paris they look down their noses, sneer at you and carry on doing their nails so it wouldn't surprise me at all. |
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The Art of customer service, by themightyreds on Oct 6, 2007 10:40:44 GMT 1, I keep a list of all shops/businesses that screw me over and NEVER go back there once they've got on my wrong side.
I also try and let friends, family, work colleagues know that they too might get shoddy service from there in the hope that they will also avoid them in future if at all possible. Not much on an individual scale, but if everyone kept to this way of dealing with bad service soon enough companies with bad practices would start to notice where it matters and either go bust or change.
I did start to write a list of examples to post here but it sounded way too moany for this early on a saturday morning...
Suffice to say that nowadays it is all too frequent to get a bad experience as a customer, and i think that if you are spending your hard-earned money on anything you have the right to stand-up for yourself and make a fuss about it if you're not happy. This is one area where americans have got things sorted - go into nearly any shop over there (although not digital camera shops in tourist areas...) and the staff are almost too helpful.
I was always taught that good manners don't cost you a thing but are worth a lot.
I keep a list of all shops/businesses that screw me over and NEVER go back there once they've got on my wrong side.
I also try and let friends, family, work colleagues know that they too might get shoddy service from there in the hope that they will also avoid them in future if at all possible. Not much on an individual scale, but if everyone kept to this way of dealing with bad service soon enough companies with bad practices would start to notice where it matters and either go bust or change.
I did start to write a list of examples to post here but it sounded way too moany for this early on a saturday morning...
Suffice to say that nowadays it is all too frequent to get a bad experience as a customer, and i think that if you are spending your hard-earned money on anything you have the right to stand-up for yourself and make a fuss about it if you're not happy. This is one area where americans have got things sorted - go into nearly any shop over there (although not digital camera shops in tourist areas...) and the staff are almost too helpful.
I was always taught that good manners don't cost you a thing but are worth a lot.
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hendrix
New Member
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October 2007
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The Art of customer service, by hendrix on Oct 6, 2007 10:49:59 GMT 1, Good point themightreds the Yanks don't give a shit if they have a problem they will go right a head and tell you, its us English people the nice one's who like you said from a young age taught good manners. We take the shit service on the chin but one day will explode like Michael Douglas in that film falling down.
Good point themightreds the Yanks don't give a shit if they have a problem they will go right a head and tell you, its us English people the nice one's who like you said from a young age taught good manners. We take the shit service on the chin but one day will explode like Michael Douglas in that film falling down.
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hendrix
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October 2007
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The Art of customer service, by hendrix on Oct 6, 2007 10:52:09 GMT 1,
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The Art of customer service, by insite on Oct 6, 2007 11:19:57 GMT 1, Well they may have good customer service in the U.S.A. but they're lacking in the sense of humour dept
Well they may have good customer service in the U.S.A. but they're lacking in the sense of humour dept |
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The Art of customer service, by themightyreds on Oct 6, 2007 12:45:28 GMT 1, That letter is brilliant!
That letter is brilliant!
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The Art of customer service, by manchestermike on Oct 6, 2007 12:50:21 GMT 1, ;D
My ex used to tell me off for doing similar things in Tesco
The best was always the 'comedy fall' usually when old people were about... they'd always be so nice in helping ;D
;D
My ex used to tell me off for doing similar things in Tesco
The best was always the 'comedy fall' usually when old people were about... they'd always be so nice in helping ;D
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The Art of customer service, by finsburyparkranger on Oct 6, 2007 12:58:30 GMT 1, ;D My ex used to tell me off for doing similar things in Tesco The best was always the 'comedy fall' usually when old people were about... they'd always be so nice in helping ;D
I've started playing a new game in tesco's too, its called 'eat the chocolate brownie without paying for it before you get to check out'. Its made the shopping experience so much more fun. ;D
;D My ex used to tell me off for doing similar things in Tesco The best was always the 'comedy fall' usually when old people were about... they'd always be so nice in helping ;D I've started playing a new game in tesco's too, its called 'eat the chocolate brownie without paying for it before you get to check out'. Its made the shopping experience so much more fun. ;D |
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stuey09
New Member
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August 2008
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The Art of customer service, by stuey09 on Oct 6, 2007 13:14:02 GMT 1, ;D Insite, that is hilarious.
;D Insite, that is hilarious.
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stuey09
New Member
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August 2008
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The Art of customer service, by stuey09 on Oct 6, 2007 13:15:52 GMT 1, I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too.
I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too.
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The Art of customer service, by manchestermike on Oct 6, 2007 13:17:05 GMT 1, I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too.
And the falling in the aisles one too I hope 
Ans Sainsburys on a Saturday???
Saturday is sports day
I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. And the falling in the aisles one too I hope Ans Sainsburys on a Saturday??? Saturday is sports day |
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stuey09
New Member
🗨️ 49
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August 2008
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The Art of customer service, by stuey09 on Oct 6, 2007 13:26:29 GMT 1, I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. And the falling in the aisles one too I hope Ans Sainsburys on a Saturday??? Saturday is sports day
;D ;D ;D The falling in aisles thing happens at home when I get told we're going shopping.
I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. And the falling in the aisles one too I hope Ans Sainsburys on a Saturday??? Saturday is sports day ;D ;D ;D The falling in aisles thing happens at home when I get told we're going shopping. |
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The Art of customer service, by mcnuts on Oct 6, 2007 13:55:54 GMT 1, While the Kmart letter is fake (http://www.snopes.com/humor/letters/spree.asp), it's still a lot of fun to read. Letters that are real and of a similar nature are Ted L Nancy's (though to actually be Jerry Seinfeld) "Letters from a nut". They're great 
While the Kmart letter is fake (http://www.snopes.com/humor/letters/spree.asp), it's still a lot of fun to read. Letters that are real and of a similar nature are Ted L Nancy's (though to actually be Jerry Seinfeld) "Letters from a nut". They're great |
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The Art of customer service, by insite on Oct 6, 2007 13:56:50 GMT 1, I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too.
Be aware "grazing" (yes it's got a name) is technically theft and somewhat frowned upon, might not get you arrested but will get you banned from the shop.
My favourite used to be complaints for cash, it goes like this. Look for out of date food (this is the very best complaint) or items which will ring into the till incorrectly, 3 for 2's, bogof, packets which are flash priced and priced differently on the shelf etc etc. Pay for your shopping but don't complain about being overcharged unless you're 100% that they'll send you to customer service. Now you can complain straight away but unless there's a big queue they'll deal with you instantly and that's no good so leave the shop and either phone in your complaint to head office or return later or another day. When you do complain point out that the shop has broken the law but as a good customer you think they should be dealing with it in house, stress how much time(I always relate my time to an hourly wage so they can understand how to recompense me), effort and expense (phone costs, petrol to get back to the shop) you've gone to in order to help them make their shop better, blah on and on because the longer they take to deal with you the more you want to make up for all your inconvenience. They'll start at a fiver usually but don't forget to add on what you initially spent and any expense you've been put to, this should get you up to a tenner. Once you've done this a couple of times you can just use precedent and say things like "usually when this happens they give me a £10 voucher". They'll usually give vouchers so either grab a choccy bar and get change or just treat it as free shopping next time round. I used to average £20 a week at this but when I moved to a small town I got a rep and had to stop, it's very inconvenient being banned from all the supermarkets when you're the one who goes shopping but I still do the odd phone call just for old times sake ;D.
Good Hunting
I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. Be aware "grazing" (yes it's got a name) is technically theft and somewhat frowned upon, might not get you arrested but will get you banned from the shop. My favourite used to be complaints for cash, it goes like this. Look for out of date food (this is the very best complaint) or items which will ring into the till incorrectly, 3 for 2's, bogof, packets which are flash priced and priced differently on the shelf etc etc. Pay for your shopping but don't complain about being overcharged unless you're 100% that they'll send you to customer service. Now you can complain straight away but unless there's a big queue they'll deal with you instantly and that's no good so leave the shop and either phone in your complaint to head office or return later or another day. When you do complain point out that the shop has broken the law but as a good customer you think they should be dealing with it in house, stress how much time(I always relate my time to an hourly wage so they can understand how to recompense me), effort and expense (phone costs, petrol to get back to the shop) you've gone to in order to help them make their shop better, blah on and on because the longer they take to deal with you the more you want to make up for all your inconvenience. They'll start at a fiver usually but don't forget to add on what you initially spent and any expense you've been put to, this should get you up to a tenner. Once you've done this a couple of times you can just use precedent and say things like "usually when this happens they give me a £10 voucher". They'll usually give vouchers so either grab a choccy bar and get change or just treat it as free shopping next time round. I used to average £20 a week at this but when I moved to a small town I got a rep and had to stop, it's very inconvenient being banned from all the supermarkets when you're the one who goes shopping but I still do the odd phone call just for old times sake ;D. Good Hunting |
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The Art of customer service, by insite on Oct 6, 2007 14:20:28 GMT 1, While the Kmart letter is fake (http://www.snopes.com/humor/letters/spree.asp), it's still a lot of fun to read. Letters that are real and of a similar nature are Ted L Nancy's (though to actually be Jerry Seinfeld) "Letters from a nut". They're great
Oh what a shame, for a couple of hours this morning he was my hero ;D
While the Kmart letter is fake (http://www.snopes.com/humor/letters/spree.asp), it's still a lot of fun to read. Letters that are real and of a similar nature are Ted L Nancy's (though to actually be Jerry Seinfeld) "Letters from a nut". They're great Oh what a shame, for a couple of hours this morning he was my hero ;D |
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The Art of customer service, by mcnuts on Oct 6, 2007 14:21:15 GMT 1, While the Kmart letter is fake (http://www.snopes.com/humor/letters/spree.asp), it's still a lot of fun to read. Letters that are real and of a similar nature are Ted L Nancy's (though to actually be Jerry Seinfeld) "Letters from a nut". They're great Oh what a shame, for a couple of hours this morning he was my hero ;D
well check out Ted's letters then. They will make up for it for sure
While the Kmart letter is fake (http://www.snopes.com/humor/letters/spree.asp), it's still a lot of fun to read. Letters that are real and of a similar nature are Ted L Nancy's (though to actually be Jerry Seinfeld) "Letters from a nut". They're great Oh what a shame, for a couple of hours this morning he was my hero ;D well check out Ted's letters then. They will make up for it for sure |
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stuey09
New Member
🗨️ 49
👍🏻 1
August 2008
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The Art of customer service, by stuey09 on Oct 6, 2007 15:16:50 GMT 1, I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. And the falling in the aisles one too I hope Ans Sainsburys on a Saturday??? Saturday is sports day
Your spot on about Saturdays Mike. Anyone not watching the Rugby should do so now. England have just taken the lead with 20 minutes to go.
I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. And the falling in the aisles one too I hope Ans Sainsburys on a Saturday??? Saturday is sports day Your spot on about Saturdays Mike. Anyone not watching the Rugby should do so now. England have just taken the lead with 20 minutes to go. |
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The Art of customer service, by finsburyparkranger on Oct 6, 2007 15:21:52 GMT 1, I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too.
He he remember to be sneaky and if security come at you just pop it all into your mouth fast and get munching the evidence quickly.
Its amazing how a small act of none compliance every now and again can reinvigorate the soul.
I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. He he remember to be sneaky and if security come at you just pop it all into your mouth fast and get munching the evidence quickly. Its amazing how a small act of none compliance every now and again can reinvigorate the soul. |
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The Art of customer service, by pkt75 on Oct 6, 2007 15:24:56 GMT 1, I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. Be aware "grazing" (yes it's got a name) is technically theft and somewhat frowned upon, might not get you arrested but will get you banned from the shop. My favourite used to be complaints for cash, it goes like this. Look for out of date food (this is the very best complaint) or items which will ring into the till incorrectly, 3 for 2's, bogof, packets which are flash priced and priced differently on the shelf etc etc. Pay for your shopping but don't complain about being overcharged unless you're 100% that they'll send you to customer service. Now you can complain straight away but unless there's a big queue they'll deal with you instantly and that's no good so leave the shop and either phone in your complaint to head office or return later or another day. When you do complain point out that the shop has broken the law but as a good customer you think they should be dealing with it in house, stress how much time(I always relate my time to an hourly wage so they can understand how to recompense me), effort and expense (phone costs, petrol to get back to the shop) you've gone to in order to help them make their shop better, blah on and on because the longer they take to deal with you the more you want to make up for all your inconvenience. They'll start at a fiver usually but don't forget to add on what you initially spent and any expense you've been put to, this should get you up to a tenner. Once you've done this a couple of times you can just use precedent and say things like "usually when this happens they give me a £10 voucher". They'll usually give vouchers so either grab a choccy bar and get change or just treat it as free shopping next time round. I used to average £20 a week at this but when I moved to a small town I got a rep and had to stop, it's very inconvenient being banned from all the supermarkets when you're the one who goes shopping but I still do the odd phone call just for old times sake ;D. Good Hunting
Get a life guys!
Im a buyer for a mens designer boutique and I guess im a part of wot some of you would consider the 'Look down ur nose' types.
Customer service has changed over the years and I dont belive its jus the companies which are to blame. The consumer has to except some of the responsibility too. The above quotes go to show that even the respectable lookin 'Art Collectors' cant even be trusted. How can we give a great customer service when lets face it, some of the customers aint that great. Its that handfull of people who f**k us over leave us to assume that all could.
'Service' to a point, goes both ways.
Get over yourselves.
I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. Be aware "grazing" (yes it's got a name) is technically theft and somewhat frowned upon, might not get you arrested but will get you banned from the shop. My favourite used to be complaints for cash, it goes like this. Look for out of date food (this is the very best complaint) or items which will ring into the till incorrectly, 3 for 2's, bogof, packets which are flash priced and priced differently on the shelf etc etc. Pay for your shopping but don't complain about being overcharged unless you're 100% that they'll send you to customer service. Now you can complain straight away but unless there's a big queue they'll deal with you instantly and that's no good so leave the shop and either phone in your complaint to head office or return later or another day. When you do complain point out that the shop has broken the law but as a good customer you think they should be dealing with it in house, stress how much time(I always relate my time to an hourly wage so they can understand how to recompense me), effort and expense (phone costs, petrol to get back to the shop) you've gone to in order to help them make their shop better, blah on and on because the longer they take to deal with you the more you want to make up for all your inconvenience. They'll start at a fiver usually but don't forget to add on what you initially spent and any expense you've been put to, this should get you up to a tenner. Once you've done this a couple of times you can just use precedent and say things like "usually when this happens they give me a £10 voucher". They'll usually give vouchers so either grab a choccy bar and get change or just treat it as free shopping next time round. I used to average £20 a week at this but when I moved to a small town I got a rep and had to stop, it's very inconvenient being banned from all the supermarkets when you're the one who goes shopping but I still do the odd phone call just for old times sake ;D. Good Hunting Get a life guys! Im a buyer for a mens designer boutique and I guess im a part of wot some of you would consider the 'Look down ur nose' types. Customer service has changed over the years and I dont belive its jus the companies which are to blame. The consumer has to except some of the responsibility too. The above quotes go to show that even the respectable lookin 'Art Collectors' cant even be trusted. How can we give a great customer service when lets face it, some of the customers aint that great. Its that handfull of people who f**k us over leave us to assume that all could. 'Service' to a point, goes both ways. Get over yourselves. |
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stuey09
New Member
🗨️ 49
👍🏻 1
August 2008
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The Art of customer service, by stuey09 on Oct 6, 2007 15:31:45 GMT 1, I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. He he remember to be sneaky and if security come at you just pop it all into your mouth fast and get munching the evidence quickly. Its amazing how a small act of none compliance every now and again can reinvigorate the soul.
;D It gets better 'Ranger. I mentioned to my wife about the Brownie plan. Long story short is that she's gone shopping without me and my looney idea that would get us in the local paper for shoplifting. Now all I need are some madcap schemes to get me out of DIY
I'm being dragged to Sainsburys later on FPR, so in the interests of solidarity I'm going to play the Brownie game too. He he remember to be sneaky and if security come at you just pop it all into your mouth fast and get munching the evidence quickly. Its amazing how a small act of none compliance every now and again can reinvigorate the soul. ;D It gets better 'Ranger. I mentioned to my wife about the Brownie plan. Long story short is that she's gone shopping without me and my looney idea that would get us in the local paper for shoplifting. Now all I need are some madcap schemes to get me out of DIY |
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The Art of customer service, by themightyreds on Oct 6, 2007 16:08:23 GMT 1, Get a life guys! Im a buyer for a mens designer boutique and I guess im a part of wot some of you would consider the 'Look down ur nose' types. Customer service has changed over the years and I dont belive its jus the companies which are to blame. The consumer has to except some of the responsibility too. The above quotes go to show that even the respectable lookin 'Art Collectors' cant even be trusted. How can we give a great customer service when lets face it, some of the customers aint that great. Its that handfull of people who f**k us over leave us to assume that all could. 'Service' to a point, goes both ways. Get over yourselves. This says it all about the state of customer services today in our wonderful nation i'm afraid... you assume all customers could f**k you over because of a handful that do, so then its ok to treat all these consumers (the very people that provide you with your job buying mens designer boutique clothing) like dirt is it? Wake up mate.
Get a life guys! Im a buyer for a mens designer boutique and I guess im a part of wot some of you would consider the 'Look down ur nose' types. Customer service has changed over the years and I dont belive its jus the companies which are to blame. The consumer has to except some of the responsibility too. The above quotes go to show that even the respectable lookin 'Art Collectors' cant even be trusted. How can we give a great customer service when lets face it, some of the customers aint that great. Its that handfull of people who f**k us over leave us to assume that all could. 'Service' to a point, goes both ways. Get over yourselves. This says it all about the state of customer services today in our wonderful nation i'm afraid... you assume all customers could f**k you over because of a handful that do, so then its ok to treat all these consumers (the very people that provide you with your job buying mens designer boutique clothing) like dirt is it? Wake up mate. |
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The Art of customer service, by pkt75 on Oct 6, 2007 16:34:41 GMT 1, Get a life guys! Im a buyer for a mens designer boutique and I guess im a part of wot some of you would consider the 'Look down ur nose' types. Customer service has changed over the years and I dont belive its jus the companies which are to blame. The consumer has to except some of the responsibility too. The above quotes go to show that even the respectable lookin 'Art Collectors' cant even be trusted. How can we give a great customer service when lets face it, some of the customers aint that great. Its that handfull of people who f**k us over leave us to assume that all could. 'Service' to a point, goes both ways. Get over yourselves. This says it all about the state of customer services today in our wonderful nation i'm afraid... you assume all customers could f**k you over because of a handful that do, so then its ok to treat all these consumers (the very people that provide you with your job buying mens designer boutique clothing) like dirt is it? Wake up mate. We dont treat people like dirt, im jus trying to point out that its not jus the customer service that is crap these days, the customers can be also. this 'wonderful nation' is well known across the world as the hardest to please when it comes to customer service. We want too much sometimes for very little. Wot 'Joe Public' has to wake up to is that the days of 'licking arse' to get that sale are well and truly over. We have something you want, then you buy it. The fashion scene is like the art scene, If you dont want someone else will. The art scene is equally as arrogant and pretentious too, jus read through some of the threads on this forum to see that.
Get a life guys! Im a buyer for a mens designer boutique and I guess im a part of wot some of you would consider the 'Look down ur nose' types. Customer service has changed over the years and I dont belive its jus the companies which are to blame. The consumer has to except some of the responsibility too. The above quotes go to show that even the respectable lookin 'Art Collectors' cant even be trusted. How can we give a great customer service when lets face it, some of the customers aint that great. Its that handfull of people who f**k us over leave us to assume that all could. 'Service' to a point, goes both ways. Get over yourselves. This says it all about the state of customer services today in our wonderful nation i'm afraid... you assume all customers could f**k you over because of a handful that do, so then its ok to treat all these consumers (the very people that provide you with your job buying mens designer boutique clothing) like dirt is it? Wake up mate. We dont treat people like dirt, im jus trying to point out that its not jus the customer service that is crap these days, the customers can be also. this 'wonderful nation' is well known across the world as the hardest to please when it comes to customer service. We want too much sometimes for very little. Wot 'Joe Public' has to wake up to is that the days of 'licking arse' to get that sale are well and truly over. We have something you want, then you buy it. The fashion scene is like the art scene, If you dont want someone else will. The art scene is equally as arrogant and pretentious too, jus read through some of the threads on this forum to see that. |
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stuey09
New Member
🗨️ 49
👍🏻 1
August 2008
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The Art of customer service, by stuey09 on Oct 6, 2007 16:42:38 GMT 1, If you're looking for mutual respect pckt, I'm not sure claiming that customers are crap is a good idea. What about the good ones, surely they are in the majority.
If you're looking for mutual respect pckt, I'm not sure claiming that customers are crap is a good idea. What about the good ones, surely they are in the majority.
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The Art of customer service, by themightyreds on Oct 6, 2007 16:51:12 GMT 1, Wot 'Joe Public' has to wake up to is that the days of 'licking arse' to get that sale are well and truly over. We have something you want, then you buy it. The fashion scene is like the art scene, If you dont want someone else will.
As a buyer (customer) by profession you speak from a strange position, but I get your point that Joe Public won't get a ring-tickler from a shop assistant over a pair of socks. Sometimes though, regardless of what's being sold for however much money its just good service thats required.
I go back to my original post and say that if i get done-over by a shop or business i will never return. Simple.
Wot 'Joe Public' has to wake up to is that the days of 'licking arse' to get that sale are well and truly over. We have something you want, then you buy it. The fashion scene is like the art scene, If you dont want someone else will. As a buyer (customer) by profession you speak from a strange position, but I get your point that Joe Public won't get a ring-tickler from a shop assistant over a pair of socks. Sometimes though, regardless of what's being sold for however much money its just good service thats required. I go back to my original post and say that if i get done-over by a shop or business i will never return. Simple. |
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