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The Art of customer service, by numusic on Oct 7, 2007 11:28:44 GMT 1, The customer is king and dont forget it. Without them you have no business. Its exactly this kind of opinion of yourselves as customers that sets u all up for disappointing experiences with the service that you expect. You are important and you will get the best service we can possibly give. You turn into a t**t, then we refund ur cash get you out. Simple as. Some sales just aint worth the hassle. Remember, I too am a customer. I do not go into a sales experience assuming to be treat like a 'King', Im not that arrogant. I also do not start shouting at staff and treating them like s**t when something goes wrong. I have no kings come to my store, jus equals. It works for me and thats the way I like it.
I gotta say, something scary has happened to the UK since it became a "service" culture as opposed to industry based. I think this "consumer" identity of "customer is king" is so f**ked up. People asking to be treated with respect by sales staff as a "default" setting, f**k it.. respect is earned in all walks of life. There are good customers and bad customers, nice people and assholes.. let's agree that's a FACT, and regardless of how much money you have to spank on my services and products, if you behave like a p*ick you'll get bad service..and you can take your business and money elsewhere. If you came in my store on a Monday morning, again not 100% good service... f**k it, life's too short. I'd rather be treated honestly than have some half witted insincere sales rep whos swallowed a sales manual giving me the "have a nice day" treatment... I've had s**t services.. but f**k it, maybe the guy had a bad day. Maybe he's working a 60 hour week for 7 quid an hour and can't even afford the s**t he's selling. I honestly don't care.. in, buy, out.. 
have a nice day ;D
The customer is king and dont forget it. Without them you have no business. Its exactly this kind of opinion of yourselves as customers that sets u all up for disappointing experiences with the service that you expect. You are important and you will get the best service we can possibly give. You turn into a t**t, then we refund ur cash get you out. Simple as. Some sales just aint worth the hassle. Remember, I too am a customer. I do not go into a sales experience assuming to be treat like a 'King', Im not that arrogant. I also do not start shouting at staff and treating them like s**t when something goes wrong. I have no kings come to my store, jus equals. It works for me and thats the way I like it. I gotta say, something scary has happened to the UK since it became a "service" culture as opposed to industry based. I think this "consumer" identity of "customer is king" is so f**ked up. People asking to be treated with respect by sales staff as a "default" setting, f**k it.. respect is earned in all walks of life. There are good customers and bad customers, nice people and assholes.. let's agree that's a FACT, and regardless of how much money you have to spank on my services and products, if you behave like a p*ick you'll get bad service..and you can take your business and money elsewhere. If you came in my store on a Monday morning, again not 100% good service... f**k it, life's too short. I'd rather be treated honestly than have some half witted insincere sales rep whos swallowed a sales manual giving me the "have a nice day" treatment... I've had s**t services.. but f**k it, maybe the guy had a bad day. Maybe he's working a 60 hour week for 7 quid an hour and can't even afford the s**t he's selling. I honestly don't care.. in, buy, out.. have a nice day ;D |
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The Art of customer service, by daz205 on Oct 7, 2007 11:30:11 GMT 1, i alway go to shops where i`m treated well, i dont want to be treated like a king just like a human. i buy my meat from farmers markets as i find it better than faceless corp`s, i buy my clothes from local shops if possible if not i always find cecil gee pleasent enough .
i hope pkt75`s shop is not as bad as he is making out, cause if it is what happens when your small approved customer list goes away and you have no new customers because they are not suitable for your shop, will you re think things then?
are your sales staff on comission pkt75?
i alway go to shops where i`m treated well, i dont want to be treated like a king just like a human. i buy my meat from farmers markets as i find it better than faceless corp`s, i buy my clothes from local shops if possible if not i always find cecil gee pleasent enough .
i hope pkt75`s shop is not as bad as he is making out, cause if it is what happens when your small approved customer list goes away and you have no new customers because they are not suitable for your shop, will you re think things then?
are your sales staff on comission pkt75?
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The Art of customer service, by pkt75 on Oct 7, 2007 11:50:08 GMT 1, If you you come my store you are treat very well, We have a very loyal customer base. Everyone keeps missing my only point which is if you come to my store demanding to be treat like a king then you get the opposite.
If you you come my store you are treat very well, We have a very loyal customer base. Everyone keeps missing my only point which is if you come to my store demanding to be treat like a king then you get the opposite.
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hendrix
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The Art of customer service, by hendrix on Oct 7, 2007 12:15:22 GMT 1, I understand what your saying pkt75 treating customers fairly have the same rules apply to each person. Whether they spend £1 or £100.
I understand what your saying pkt75 treating customers fairly have the same rules apply to each person. Whether they spend £1 or £100.
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Harveyn
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The Art of customer service, by Harveyn on Oct 7, 2007 13:43:28 GMT 1, Okay - I certainly did not say customers should be treated as kings. I did say having an attitude that the customer can "fu*k off" is an extremely strange business model to have.
I am in business to make money. Simply fact. I am doing it to secure a better life for my family. I work hard every day of life and I would be distraught if I got home at the end of a trying customer day having had to resort to telling a customer to "fu*k off".
I am sick of this attitude that if someone is selling a commodity or service that is relatively exclusive that this gives them the right to treat customers badly and with an air of contempt.
I use to buy my cars from a local BMW dealer who treated me with complete disdain. Why? Because I refused to join the Saturday morning club of coming down getting your car washed and talking sh*te to some pr*t. So every year when I changed my car I was given the most appalling customer service from being ignored/snubbed, to being told to wait an hour for a booked appointment without so much as an apologize. Why, because they are the only dealer for miles and they preferred the tw*ts who came in and played the game. Result I found a BMW dealer who drives 150 miles to my house to let me view his cars. A car that I might or might not buy. The local dealers response "why would he want to drive a car to you".
The answer he understands what customer service is!!!!!!!!
This attitude of you can take it or leave is simply unbelievable and is usually adopted by people who have an exclusive product to sell (this will not last), by people who haven't had to work hard for what they have or simply because they think it is cool.
Cool it is certainly not.
Okay - I certainly did not say customers should be treated as kings. I did say having an attitude that the customer can "fu*k off" is an extremely strange business model to have.
I am in business to make money. Simply fact. I am doing it to secure a better life for my family. I work hard every day of life and I would be distraught if I got home at the end of a trying customer day having had to resort to telling a customer to "fu*k off".
I am sick of this attitude that if someone is selling a commodity or service that is relatively exclusive that this gives them the right to treat customers badly and with an air of contempt.
I use to buy my cars from a local BMW dealer who treated me with complete disdain. Why? Because I refused to join the Saturday morning club of coming down getting your car washed and talking sh*te to some pr*t. So every year when I changed my car I was given the most appalling customer service from being ignored/snubbed, to being told to wait an hour for a booked appointment without so much as an apologize. Why, because they are the only dealer for miles and they preferred the tw*ts who came in and played the game. Result I found a BMW dealer who drives 150 miles to my house to let me view his cars. A car that I might or might not buy. The local dealers response "why would he want to drive a car to you".
The answer he understands what customer service is!!!!!!!!
This attitude of you can take it or leave is simply unbelievable and is usually adopted by people who have an exclusive product to sell (this will not last), by people who haven't had to work hard for what they have or simply because they think it is cool.
Cool it is certainly not.
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The Art of customer service, by pkt75 on Oct 7, 2007 13:56:57 GMT 1, You still dont get my point so i will say it again. I DO NOT TELL CUSTOMERS TO f**k OFF! I JUST DO NOT PROMOTE THE 'LICK ARSE' OF THE FEW CUSTOMERS THAT THINK THEY CAN TELL ME AND MY STAFF TO f**k OFF. Is that clear?
You still dont get my point so i will say it again. I DO NOT TELL CUSTOMERS TO f**k OFF! I JUST DO NOT PROMOTE THE 'LICK ARSE' OF THE FEW CUSTOMERS THAT THINK THEY CAN TELL ME AND MY STAFF TO f**k OFF. Is that clear?
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Harveyn
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The Art of customer service, by Harveyn on Oct 7, 2007 14:08:46 GMT 1, When I say customers are crap i didnt mean all obviously, I should have made that clear and I apologies. Though even the good can turn bad when a sale doesnt run smoothly. They can become unreasonable and lack an understanding of the fact that it is a way of the world that mistakes, faults or unavoidable situations can arise and that shouldnt be a reason to start talking to the customer service rep like s**t. Thats when we say 'f**k you' because after all the help in the world, they jus never seem happy in the end. So when I say the consumer has a reponsibility towards the way customer service is given today, I mean a reasonable attitude towards unavoidable situations would restore the attitude we have towards the consumer.
Firstly the above response was from you was it not? Quote "Thats when we say f**k you".
I was also responding to Nu who appears to take an even more direct approach to telling customers were to go.
Its the fu*k off attitude you have that I disagree with. I am sure after a trying day at work when you have told a customer to fu*k off you feel great. I would not and its as simply as that.
I would feel I have let myself and my business down.
When I say customers are crap i didnt mean all obviously, I should have made that clear and I apologies. Though even the good can turn bad when a sale doesnt run smoothly. They can become unreasonable and lack an understanding of the fact that it is a way of the world that mistakes, faults or unavoidable situations can arise and that shouldnt be a reason to start talking to the customer service rep like s**t. Thats when we say 'f**k you' because after all the help in the world, they jus never seem happy in the end. So when I say the consumer has a reponsibility towards the way customer service is given today, I mean a reasonable attitude towards unavoidable situations would restore the attitude we have towards the consumer. Firstly the above response was from you was it not? Quote "Thats when we say f**k you". I was also responding to Nu who appears to take an even more direct approach to telling customers were to go. Its the fu*k off attitude you have that I disagree with. I am sure after a trying day at work when you have told a customer to fu*k off you feel great. I would not and its as simply as that. I would feel I have let myself and my business down. |
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The Art of customer service, by pkt75 on Oct 7, 2007 14:23:56 GMT 1, Thats right it is wot i said, but the term 'fuck u' is meant in a way of how our attitude changes when a customer becomes an unreasonable asshole. I dont actually say it to them. I jus give them back their cash and say bye! Anyway! This goin round in circles so lets jus leave it as you wont be running through my shop doors anytime soon. Thats cool by me!
Thats right it is wot i said, but the term 'fuck u' is meant in a way of how our attitude changes when a customer becomes an unreasonable asshole. I dont actually say it to them. I jus give them back their cash and say bye! Anyway! This goin round in circles so lets jus leave it as you wont be running through my shop doors anytime soon. Thats cool by me!
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The Art of customer service, by numusic on Oct 7, 2007 15:00:25 GMT 1, When I say customers are crap i didnt mean all obviously, I should have made that clear and I apologies. Though even the good can turn bad when a sale doesnt run smoothly. They can become unreasonable and lack an understanding of the fact that it is a way of the world that mistakes, faults or unavoidable situations can arise and that shouldnt be a reason to start talking to the customer service rep like s**t. Thats when we say 'f**k you' because after all the help in the world, they jus never seem happy in the end. So when I say the consumer has a reponsibility towards the way customer service is given today, I mean a reasonable attitude towards unavoidable situations would restore the attitude we have towards the consumer. Firstly the above response was from you was it not? Quote "Thats when we say f**k you". I was also responding to Nu who appears to take an even more direct approach to telling customers were to go. Its the fu*k off attitude you have that I disagree with. I am sure after a trying day at work when you have told a customer to fu*k off you feel great. I would not and its as simply as that. I would feel I have let myself and my business down.
Sorry, I was speaking hypothetically.. i've got nothing to sell. I just thought PK was being a little misunderstood. I also think there's a big difference between providing a "service" and a shop selling a product. It's fact that some small exclusive brands and vinyl stores for example, like to foster an air of exclusivity, after about your third visit, if you stick it out, then you are welcomed into the club.. it's a valid sales technique and one that's been operating successfully in various niche markets for decades, high fashion & vinyl etc etc.. the snobbery of some sales assistants actually benefits some businesses. This of course wouldn't apply to the bloke coming around to do my plumbing
Anyway, I think you and PK both have valid points but are maybe not discussing the same thing. 
When I say customers are crap i didnt mean all obviously, I should have made that clear and I apologies. Though even the good can turn bad when a sale doesnt run smoothly. They can become unreasonable and lack an understanding of the fact that it is a way of the world that mistakes, faults or unavoidable situations can arise and that shouldnt be a reason to start talking to the customer service rep like s**t. Thats when we say 'f**k you' because after all the help in the world, they jus never seem happy in the end. So when I say the consumer has a reponsibility towards the way customer service is given today, I mean a reasonable attitude towards unavoidable situations would restore the attitude we have towards the consumer. Firstly the above response was from you was it not? Quote "Thats when we say f**k you". I was also responding to Nu who appears to take an even more direct approach to telling customers were to go. Its the fu*k off attitude you have that I disagree with. I am sure after a trying day at work when you have told a customer to fu*k off you feel great. I would not and its as simply as that. I would feel I have let myself and my business down. Sorry, I was speaking hypothetically.. i've got nothing to sell. I just thought PK was being a little misunderstood. I also think there's a big difference between providing a "service" and a shop selling a product. It's fact that some small exclusive brands and vinyl stores for example, like to foster an air of exclusivity, after about your third visit, if you stick it out, then you are welcomed into the club.. it's a valid sales technique and one that's been operating successfully in various niche markets for decades, high fashion & vinyl etc etc.. the snobbery of some sales assistants actually benefits some businesses. This of course wouldn't apply to the bloke coming around to do my plumbing Anyway, I think you and PK both have valid points but are maybe not discussing the same thing. |
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The Art of customer service, by pkt75 on Oct 7, 2007 19:38:35 GMT 1, Again you just ignore the point im making. U make me out to just be rude and incompetent within my role and you have done this throughout this thread. I dont know if you do this on purpose or ur just stupid.
Again you just ignore the point im making. U make me out to just be rude and incompetent within my role and you have done this throughout this thread. I dont know if you do this on purpose or ur just stupid.
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Harveyn
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The Art of customer service, by Harveyn on Oct 7, 2007 20:22:53 GMT 1, When did I use the words incompetent? You have one major chip my friend. You used the phrase "fu*k you" with respect to your customer base not me.
I have not at any stage resorted to insulting you. You have now called me stupid. Which by the way I am not and I will not even attempt to justify to you why I am not. Totally uncalled for and hopefully tells everyone who has read this thread what type of person you are. The level you have dragged this debate down to, one of personnel insults is just not acceptable.
You have told me never to darken the door of your business without any justification other than I think your approach of ever telling a customer to go away is ill advised. I use a different approach in my business, so what. You really are incredible.
I refuse to be drawn into insulting you.
You win - go away.
When did I use the words incompetent? You have one major chip my friend. You used the phrase "fu*k you" with respect to your customer base not me.
I have not at any stage resorted to insulting you. You have now called me stupid. Which by the way I am not and I will not even attempt to justify to you why I am not. Totally uncalled for and hopefully tells everyone who has read this thread what type of person you are. The level you have dragged this debate down to, one of personnel insults is just not acceptable.
You have told me never to darken the door of your business without any justification other than I think your approach of ever telling a customer to go away is ill advised. I use a different approach in my business, so what. You really are incredible.
I refuse to be drawn into insulting you.
You win - go away.
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Harveyn
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The Art of customer service, by Harveyn on Oct 7, 2007 20:57:42 GMT 1, How amusing Phil. You appear to be acting like the rude customer you hate so much on this thread.
dface.proboards55.com/index.cgi?board=ebaychat&action=display&thread=1182894180&page=1
Quote from the great pkt75 who did not like the service he was getting from a fellow forum member "I came on this site as the sellers on ere seem to be worth trustin over the Ebay wankers. Not only am i findin this not to be true, I find that alot on ere are the Ebay wankers.
Jus to let u know jive, U'll be losin respect 4 every PM of mine u blatentley ignored since uv been back".
Thank you fellow forum member for the link.
;D ;D ;D ;D ;D ;D ;D ;D ;D
How amusing Phil. You appear to be acting like the rude customer you hate so much on this thread. dface.proboards55.com/index.cgi?board=ebaychat&action=display&thread=1182894180&page=1Quote from the great pkt75 who did not like the service he was getting from a fellow forum member "I came on this site as the sellers on ere seem to be worth trustin over the Ebay wankers. Not only am i findin this not to be true, I find that alot on ere are the Ebay wankers.
Jus to let u know jive, U'll be losin respect 4 every PM of mine u blatentley ignored since uv been back". Thank you fellow forum member for the link. ;D ;D ;D ;D ;D ;D ;D ;D ;D |
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The Art of customer service, by pkt75 on Oct 7, 2007 21:59:16 GMT 1, This was a forum member that promised to sell me an item for a friends birthday and he said I could have it when he gets back off holiday. The date came and he never got back to me, I pm'd him 3 times and still he ignored. I was compleatly polite throughout until the birthday came and went and it was obvious the promise was broken. As it turned out, Knowing that it was a gift for a mate he finally got back to me after the birthday and said he had sold the lot to one guy and said he was sorry.
My reaction was not due to an unavoidable situation or mistake. It was due to an in sincere greedy seller that was more like a car salesman than anything close to luxury retail. This is not comparable to the points i make in this thread.
Im sure its the seller that has passed this post to you, in which case he may like me to post in response, his 'promise made' and 'promise broke' as i still have the Pm's in my inbox, and 4 the record, I didnt take respect 4 all the pm's he ignored in the end. That was an unreasonable threat to make.
PS. I know I have a bit of a hot head and a slightly different approach in the way I choose to get my opinions across than most, so I apologies to anyone I offend in the process.
This was a forum member that promised to sell me an item for a friends birthday and he said I could have it when he gets back off holiday. The date came and he never got back to me, I pm'd him 3 times and still he ignored. I was compleatly polite throughout until the birthday came and went and it was obvious the promise was broken. As it turned out, Knowing that it was a gift for a mate he finally got back to me after the birthday and said he had sold the lot to one guy and said he was sorry.
My reaction was not due to an unavoidable situation or mistake. It was due to an in sincere greedy seller that was more like a car salesman than anything close to luxury retail. This is not comparable to the points i make in this thread.
Im sure its the seller that has passed this post to you, in which case he may like me to post in response, his 'promise made' and 'promise broke' as i still have the Pm's in my inbox, and 4 the record, I didnt take respect 4 all the pm's he ignored in the end. That was an unreasonable threat to make.
PS. I know I have a bit of a hot head and a slightly different approach in the way I choose to get my opinions across than most, so I apologies to anyone I offend in the process.
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The Art of customer service, by corblimeylimey on Oct 8, 2007 11:40:03 GMT 1, I'm happy to put up with any clients, just that the rude/arrogant/fussy/awkward etc ones pay more for my services.
I'm happy to put up with any clients, just that the rude/arrogant/fussy/awkward etc ones pay more for my services.
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Harveyn
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The Art of customer service, by Harveyn on Oct 8, 2007 11:46:16 GMT 1, CBL +1....... ;D ;D ;D
CBL +1....... ;D ;D ;D
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sham69
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The Art of customer service, by sham69 on Oct 8, 2007 11:54:56 GMT 1, I'm happy to put up with any clients, just that the rude/arrogant/fussy/awkward etc ones pay more for my services.
Amen
I'm happy to put up with any clients, just that the rude/arrogant/fussy/awkward etc ones pay more for my services. Amen |
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hendrix
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The Art of customer service, by hendrix on Oct 8, 2007 12:52:07 GMT 1, Bongo not happy, the pictures on the bongo thread are funny as fuck. I love bongo and lady di but its life and death. Its a fact of life. Lets enjoy it.
Bongo not happy, the pictures on the bongo thread are funny as fuck. I love bongo and lady di but its life and death. Its a fact of life. Lets enjoy it.
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The Art of customer service, by curiousgeorge on Oct 8, 2007 13:28:46 GMT 1, I'm happy to put up with any clients, just that the rude/arrogant/fussy/awkward etc ones pay more for my services. Amen
Word ;D
The customer is ALWAYS right, the customer pays the bills
I'm happy to put up with any clients, just that the rude/arrogant/fussy/awkward etc ones pay more for my services. Amen Word ;D The customer is ALWAYS right, the customer pays the bills |
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hendrix
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The Art of customer service, by hendrix on Oct 9, 2007 10:28:24 GMT 1, This is the level of service I offer my customers.
Hi Hendrix
I am absolutely stunned!!!!
I have just returned home from a week away, to find not only the goods that I ordered, but also mail from you refunding the charge - even the POSTAGE!!!!
I am at a loss for words - but please accept my most sincere thanks and be assured that I will tell everyone that I can think of, about this fabulous service. You are indeed an incredibly kind person - and you have made my day, for sure!
You will certainly be getting my custom in the future
Many thanks and kind regards
Jan
I don't give things away for free every day of the week but I messed up. This goes to show a little effort goes along way.
This is the level of service I offer my customers.
Hi Hendrix
I am absolutely stunned!!!!
I have just returned home from a week away, to find not only the goods that I ordered, but also mail from you refunding the charge - even the POSTAGE!!!!
I am at a loss for words - but please accept my most sincere thanks and be assured that I will tell everyone that I can think of, about this fabulous service. You are indeed an incredibly kind person - and you have made my day, for sure!
You will certainly be getting my custom in the future
Many thanks and kind regards
Jan
I don't give things away for free every day of the week but I messed up. This goes to show a little effort goes along way.
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