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Run Pig Run
Junior Member
Posts • 2,437
Likes • 9
January 2006
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The Art of customer service, by Run Pig Run on Oct 4, 2007 19:00:58 GMT 1, a pallet?
a pallet?
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The Art of customer service, by manty on Oct 4, 2007 19:26:31 GMT 1, I agree, drives me mad, booked a day off work tomorrow to get my new large Denning canvas delivered, as gallery said driver would need a hand off lorry and couldnt say what time it would arrive. So I get home at 5 today to open an email saying the deliveries cancelled for tomorrow and its been rebooked for the 17th October!!! Why couldnt they have phoned me? They have my number, and why another 2 weeks?
Anyhow cancelled the canvas and asked for a refund, It must be my time of the month ( Grumpy old git mode)
I agree, drives me mad, booked a day off work tomorrow to get my new large Denning canvas delivered, as gallery said driver would need a hand off lorry and couldnt say what time it would arrive. So I get home at 5 today to open an email saying the deliveries cancelled for tomorrow and its been rebooked for the 17th October!!! Why couldnt they have phoned me? They have my number, and why another 2 weeks?
Anyhow cancelled the canvas and asked for a refund, It must be my time of the month ( Grumpy old git mode)
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discoduster
Junior Member
Posts • 2,438
Likes • 5
January 2007
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The Art of customer service, by discoduster on Oct 4, 2007 19:51:44 GMT 1, One of my biggest bug bears is people who don't return calls!
AAAAARRRRRGGGGHHHHH!!
"Let me get back to you" and all that!
How fucking unprofessional!
One of my biggest bug bears is people who don't return calls!
AAAAARRRRRGGGGHHHHH!!
"Let me get back to you" and all that!
How fucking unprofessional!
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hendrix
New Member
Posts • 48
Likes • 0
October 2007
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The Art of customer service, by hendrix on Oct 5, 2007 9:58:16 GMT 1, I'm glad it's not just me who gets the s**t end of the stick
I'm glad it's not just me who gets the s**t end of the stick
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alvington89
New Member
Posts • 690
Likes • 227
October 2006
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The Art of customer service, by alvington89 on Oct 5, 2007 13:55:24 GMT 1, Try dealing with metalworkers if you want to know what bad customer service is like!
Try dealing with metalworkers if you want to know what bad customer service is like!
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hendrix
New Member
Posts • 48
Likes • 0
October 2007
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The Art of customer service, by hendrix on Oct 5, 2007 14:31:36 GMT 1, Hey my pallet has arrived, still fucked off with the service mind
Hey my pallet has arrived, still fucked off with the service mind
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The Art of customer service, by manty on Oct 5, 2007 15:31:54 GMT 1, Ha, your lucky, my gallery hasnt even bothered to reply to my email. They must be too busy doing other things than to deal with mere paying customers (still in grumpy git mode over this)
Ha, your lucky, my gallery hasnt even bothered to reply to my email. They must be too busy doing other things than to deal with mere paying customers (still in grumpy git mode over this)
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The Art of customer service, by manchestermike on Oct 5, 2007 15:38:30 GMT 1, Rebel against customer service... myself and a few friends have been sending emails out today to places that have given us crappy service in the past... mine to ASDA:
As a founder member of The British Association of Banana Appreciation and Growth in Great britain and the Republic of ireland (TEABAGGER) I wish to make a complaint about the quality of your bananas. ASDA bananas were, up until only a few months ago recognised as the best bananas in the country, but recently I and fellow teabaggers have noticed the taste has changed.
Instead of tasting bananary (yes this is an actual word, which accurately describes the true taste of bananas) there has been a marked difference and a noticeable fishy taste to them. This has been noticed at a few stores and my fellow teabaggers can only seem to attribute it to one thing, your fishmongers.
It has been noted that your company now has a new employment policy towards fishmongers. Whereas before you were using trained fishmongers now it seems you are using unqualified former sports people instead.
Our worry is these former sportsmen (and of course women) are not observing the correct procedure after they have finished their work and therefore still have the fishy smell on their fingers after their shift. This is then being transferred to the bananas they are looking to buy after their shifts to keep up their potassium intake (old habits die hard I believe)
One of our teabaggers actually saw this happen with one such former sports person at your Bedminster store in Bristol. He observed Ian Wright Wright Wright leaving his post behind the fish counter to pick up some bananas for, what we assume to be, his luncheon. He must have picked up three or four bunches before choosing one for himself thereby contaminating the other bunches with his fishy hands.
Our teabagger actually purchased one of said bunches and we tested it at our laboratory at 29 Acacia Road, and it was found that the fishyness had taken away some of the bananary taste.
As you can appreciate this is a major problem for teabaggers and I would appreciate if you could furnish us with a reply detailing how either you, or we could over come this issue.
Regards,
M.Manchester Esq, High Teabagger UK
Rebel against customer service... myself and a few friends have been sending emails out today to places that have given us crappy service in the past... mine to ASDA:
As a founder member of The British Association of Banana Appreciation and Growth in Great britain and the Republic of ireland (TEABAGGER) I wish to make a complaint about the quality of your bananas. ASDA bananas were, up until only a few months ago recognised as the best bananas in the country, but recently I and fellow teabaggers have noticed the taste has changed.
Instead of tasting bananary (yes this is an actual word, which accurately describes the true taste of bananas) there has been a marked difference and a noticeable fishy taste to them. This has been noticed at a few stores and my fellow teabaggers can only seem to attribute it to one thing, your fishmongers.
It has been noted that your company now has a new employment policy towards fishmongers. Whereas before you were using trained fishmongers now it seems you are using unqualified former sports people instead.
Our worry is these former sportsmen (and of course women) are not observing the correct procedure after they have finished their work and therefore still have the fishy smell on their fingers after their shift. This is then being transferred to the bananas they are looking to buy after their shifts to keep up their potassium intake (old habits die hard I believe)
One of our teabaggers actually saw this happen with one such former sports person at your Bedminster store in Bristol. He observed Ian Wright Wright Wright leaving his post behind the fish counter to pick up some bananas for, what we assume to be, his luncheon. He must have picked up three or four bunches before choosing one for himself thereby contaminating the other bunches with his fishy hands.
Our teabagger actually purchased one of said bunches and we tested it at our laboratory at 29 Acacia Road, and it was found that the fishyness had taken away some of the bananary taste.
As you can appreciate this is a major problem for teabaggers and I would appreciate if you could furnish us with a reply detailing how either you, or we could over come this issue.
Regards,
M.Manchester Esq, High Teabagger UK
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hendrix
New Member
Posts • 48
Likes • 0
October 2007
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The Art of customer service, by hendrix on Oct 5, 2007 15:47:50 GMT 1, Great post manchestermike
Great post manchestermike
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hendrix
New Member
Posts • 48
Likes • 0
October 2007
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The Art of customer service, by hendrix on Oct 5, 2007 15:48:26 GMT 1, Manty +1 to cheer you up a bit. Why do my new threads keep getting pulled, I had a good one about which toilet paper was the best.
Manty +1 to cheer you up a bit. Why do my new threads keep getting pulled, I had a good one about which toilet paper was the best.
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Harveyn
Forum Guardian
Full Member
Posts • 7,726
Likes • 4,888
July 2007
Staff Member
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The Art of customer service, by Harveyn on Oct 5, 2007 16:07:34 GMT 1, I find a huge variance in levels of service and its the examples of excellent service that only go to infuriate me more when you encounter bad.
I am the first to admit that I am not the most patient person in the world and so some people will think my rant uncalled for. My examples of good and bad.
Several weeks back I bought a piece of art from Frankie who went out of his way to get me pictures of the piece from a gallery which was not his. He got me a good price and on the day I decided to buy the piece he drove the piece back to the gallery and it shipped the same day. The whole process from contacting him to shipping took 2 to 3 days and I doubt he got much out of the process (except for a fantastic impression I have of him). Absolutely second to none customer service.
I bought another piece of art 8 days a go from a small fairly new gallery (I will not name them - benefit of the doubt). I had asked them to give me 24 hrs to make a decision they said no. I made the purchase and asked them to ship the piece last Monday to avoid any of the postal chaos at the end of the week. My email went unanswered. After a second email I got the answer "allow 20 days for shipping although it should be less". Short and abrupt. I just do not get why people think this is acceptable to treat customers like this. No feel good factor at all. I would add a large Gallery attitude (which by the way not all large Galleries even have).
I run my own business and if I treated my customers with contempt then I would not have a business to run.
Anyway moan over....... 
I find a huge variance in levels of service and its the examples of excellent service that only go to infuriate me more when you encounter bad. I am the first to admit that I am not the most patient person in the world and so some people will think my rant uncalled for. My examples of good and bad. Several weeks back I bought a piece of art from Frankie who went out of his way to get me pictures of the piece from a gallery which was not his. He got me a good price and on the day I decided to buy the piece he drove the piece back to the gallery and it shipped the same day. The whole process from contacting him to shipping took 2 to 3 days and I doubt he got much out of the process (except for a fantastic impression I have of him). Absolutely second to none customer service. I bought another piece of art 8 days a go from a small fairly new gallery (I will not name them - benefit of the doubt). I had asked them to give me 24 hrs to make a decision they said no. I made the purchase and asked them to ship the piece last Monday to avoid any of the postal chaos at the end of the week. My email went unanswered. After a second email I got the answer "allow 20 days for shipping although it should be less". Short and abrupt. I just do not get why people think this is acceptable to treat customers like this. No feel good factor at all. I would add a large Gallery attitude (which by the way not all large Galleries even have). I run my own business and if I treated my customers with contempt then I would not have a business to run. Anyway moan over....... |
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The Art of customer service, by manchestermike on Oct 5, 2007 16:12:46 GMT 1, Name and shame I say
...............
Once again Frankie comes through ;D
Name and shame I say
...............
Once again Frankie comes through ;D
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hendrix
New Member
Posts • 48
Likes • 0
October 2007
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The Art of customer service, by hendrix on Oct 5, 2007 16:16:47 GMT 1, Its just a lack of respect for the customer, I agree sometimes you get good service and when you do it's like fucking hell that’s so nice, but when your paying someone to do a job then it should be included in the service and not an extra. The problem is people just don't give a shit anymore. It’s that I'm all right jack attitude.
Its just a lack of respect for the customer, I agree sometimes you get good service and when you do it's like fucking hell that’s so nice, but when your paying someone to do a job then it should be included in the service and not an extra. The problem is people just don't give a shit anymore. It’s that I'm all right jack attitude.
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hendrix
New Member
Posts • 48
Likes • 0
October 2007
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The Art of customer service, by hendrix on Oct 5, 2007 16:17:56 GMT 1, Name them all the rogue traders.
Virgin, British gas, and the cunt who put his petrol prices up to £2.00 when there was panic buying a few years ago.
Name them all the rogue traders.
Virgin, British gas, and the cunt who put his petrol prices up to £2.00 when there was panic buying a few years ago.
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The Art of customer service, by manchestermike on Oct 5, 2007 16:20:04 GMT 1, Remembered what I was going to say now... the piece of art from the small gallery... makes you think maybe they haven't got it and are taking the 20 days to source maybe?
Remembered what I was going to say now... the piece of art from the small gallery... makes you think maybe they haven't got it and are taking the 20 days to source maybe?
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spencerlee
New Member
Posts • 853
Likes • 27
May 2006
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The Art of customer service, by spencerlee on Oct 5, 2007 16:20:54 GMT 1, Whatever you views on the influx of eastern europeans to this country....where they work in bars, resataurants etc, *in general* I've found them to be much more pleasant and polite than their English counterparts.
Whatever you views on the influx of eastern europeans to this country....where they work in bars, resataurants etc, *in general* I've found them to be much more pleasant and polite than their English counterparts.
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hendrix
New Member
Posts • 48
Likes • 0
October 2007
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The Art of customer service, by hendrix on Oct 5, 2007 16:23:10 GMT 1, Yep I agree they don't take the things this country has to offer for granted.
Familiarity breeds contempt
Yep I agree they don't take the things this country has to offer for granted.
Familiarity breeds contempt
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The Art of customer service, by Daniel Silk on Oct 5, 2007 16:33:30 GMT 1,
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The Art of customer service, by jonpud on Oct 5, 2007 16:38:28 GMT 1, Can sum poor customer service up in one word.........LAZARIDES 
Can sum poor customer service up in one word.........LAZARIDES |
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hendrix
New Member
Posts • 48
Likes • 0
October 2007
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The Art of customer service, by hendrix on Oct 5, 2007 16:40:59 GMT 1, Nice one Silky
Nice one Silky
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stuey09
New Member
Posts • 49
Likes • 1
August 2008
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The Art of customer service, by stuey09 on Oct 5, 2007 16:45:06 GMT 1, Ha, your lucky, my gallery hasnt even bothered to reply to my email. They must be too busy doing other things than to deal with mere paying customers (still in grumpy git mode over this)
Some people deliver good service though, eh Manty 
Ha, your lucky, my gallery hasnt even bothered to reply to my email. They must be too busy doing other things than to deal with mere paying customers (still in grumpy git mode over this) Some people deliver good service though, eh Manty |
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stuey09
New Member
Posts • 49
Likes • 1
August 2008
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The Art of customer service, by stuey09 on Oct 5, 2007 16:49:40 GMT 1, Manty +1 to cheer you up a bit. Why do my new threads keep getting pulled, I had a good one about which toilet paper was the best.
I'd say unused would get my vote.
Manty +1 to cheer you up a bit. Why do my new threads keep getting pulled, I had a good one about which toilet paper was the best. I'd say unused would get my vote. |
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The Art of customer service, by manty on Oct 5, 2007 16:50:57 GMT 1, Ha, your lucky, my gallery hasnt even bothered to reply to my email. They must be too busy doing other things than to deal with mere paying customers (still in grumpy git mode over this) Some people deliver good service though, eh Manty
Yes indeedy :-) Very true !!
Ha, your lucky, my gallery hasnt even bothered to reply to my email. They must be too busy doing other things than to deal with mere paying customers (still in grumpy git mode over this) Some people deliver good service though, eh Manty Yes indeedy :-) Very true !! |
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Curley
Junior Member
Posts • 2,012
Likes • 7
June 2006
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The Art of customer service, by Curley on Oct 5, 2007 17:01:32 GMT 1, cant stand bad service.....
last week i was in my bank and took out some money from the cashpoint..
i then asked the girl at the counter "can i have two fives pls" ?
no we cant do that....
im sorry i said but i have an account here and i think you can change this.
No i cant but you can pay it in to your account and with draw it as two fives.... at this point i had to say "are you having a laugh ?"
To which she said no.
so i duly paid in my tenner.... she then asked if i would sign the transaction receipt.
i was so annoyed by now i literally swished the pen across it for her to the say your signature does not match your card.
Cue man exploding and asking what ever happened to customer service 
cant stand bad service..... last week i was in my bank and took out some money from the cashpoint.. i then asked the girl at the counter "can i have two fives pls" ? no we cant do that.... im sorry i said but i have an account here and i think you can change this. No i cant but you can pay it in to your account and with draw it as two fives.... at this point i had to say "are you having a laugh ?" To which she said no. so i duly paid in my tenner.... she then asked if i would sign the transaction receipt. i was so annoyed by now i literally swished the pen across it for her to the say your signature does not match your card. Cue man exploding and asking what ever happened to customer service |
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The Art of customer service, by finsburyparkranger on Oct 5, 2007 17:05:14 GMT 1, Jesus, what bank? I think we should have a 'bomb the bank' competition. Best anti bank graffiti on a bank gets a mystery prize at the award ceremony or posted out. What do ya think?
EDIT: I fcuking hate banks, especially natwest. They're staff get given points to sell products to you like Credit Card's then they trade their points in for cash if they've managed to screw enough customers for something they didn't need or want. Thats why the staff always hassle you even when there's a big queue to get some crap like an 'advantage gold' account. It amusing watching them trying to convince people that changing a free bank account for one that costs money every month actually is a good idea. My arse it is.
Then try asking them why they're waisting their breath when there's a queue full of people and they lie through their teeth denying they will benefit in any way.... I guess the bank thinks they've been trained well.
Jesus, what bank? I think we should have a 'bomb the bank' competition. Best anti bank graffiti on a bank gets a mystery prize at the award ceremony or posted out. What do ya think?
EDIT: I fcuking hate banks, especially natwest. They're staff get given points to sell products to you like Credit Card's then they trade their points in for cash if they've managed to screw enough customers for something they didn't need or want. Thats why the staff always hassle you even when there's a big queue to get some crap like an 'advantage gold' account. It amusing watching them trying to convince people that changing a free bank account for one that costs money every month actually is a good idea. My arse it is.
Then try asking them why they're waisting their breath when there's a queue full of people and they lie through their teeth denying they will benefit in any way.... I guess the bank thinks they've been trained well.
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stuey09
New Member
Posts • 49
Likes • 1
August 2008
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The Art of customer service, by stuey09 on Oct 5, 2007 17:10:05 GMT 1, Should have asked to se the manager Curley. Stroppy staff need their arses kicking.
Should have asked to se the manager Curley. Stroppy staff need their arses kicking.
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Curley
Junior Member
Posts • 2,012
Likes • 7
June 2006
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The Art of customer service, by Curley on Oct 5, 2007 17:14:16 GMT 1, Should have asked to se the manager Curley. Stroppy staff need their arses kicking.
i would if i had the time but had to meet up with my BANKSY mug dealer ;D
Should have asked to se the manager Curley. Stroppy staff need their arses kicking. i would if i had the time but had to meet up with my BANKSY mug dealer ;D |
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Harveyn
Forum Guardian
Full Member
Posts • 7,726
Likes • 4,888
July 2007
Staff Member
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The Art of customer service, by Harveyn on Oct 5, 2007 17:20:42 GMT 1, Remembered what I was going to say now... the piece of art from the small gallery... makes you think maybe they haven't got it and are taking the 20 days to source maybe?
Mike - They definitely have it as I have spoken to the artist directly about it and the issue....I hope they read this, listen and learn. Customer service is everything.
Remembered what I was going to say now... the piece of art from the small gallery... makes you think maybe they haven't got it and are taking the 20 days to source maybe? Mike - They definitely have it as I have spoken to the artist directly about it and the issue....I hope they read this, listen and learn. Customer service is everything. |
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